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Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Welcome to Braid Vets Braid Vets Hospital, Leith Walk and Dalkeith Surgeries are committed to providing the best veterinary care for all household pets in Edinburgh and the Lothians. We provide health care for dogs, cats, rabbits, rats, guinea pigs, other small furries and budgies.
Opening Hours All branches are open from 8.30am until 6pm Monday to Friday and 8.30am until 12noon on a Saturday. Consultations are available by appointment at the following times: Mayfield Road Leith Walk Dalkeith Mon-Fri 8.30am - 11.00am Mon-Fri 8.30am - 12noon Mon-Fri 8.30am - 11.00am 2pm - 3pm 2pm - 6pm 2pm - 6pm 4.30pm - 6pm Saturday 9am- 12noon Saturday 9am - 3pm Saturday 9am - 3pm Please visit our web site at www.braidvet.co.uk for practice news and information.
e-vets Emergency Service Should you have an emergency outwith normal office hours, you can our 24 hour emergency service at our Mayfield Road Hospital called e-vets. e-vets is staffed at all times by a veterinary surgeon and a fully qualified veterinary nurse, and acts as a central A&E for pets in Edinburgh and for 8 subscribing veterinary practices in and around Edinburgh. While also looking after the in-patients of Braid Vets, allowing seamless, round the clock care for our hospitalised patients. The e-vets hours of service are: Monday - Friday: 6.00pm – 8:30am Weekends: Saturday Midday – Monday 8:30am And on certain Bank Holidays and Public Holidays.
To call e-vets out-of-hours, ring 0131 662 1689
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Braid Vets Leith, 319 Leith Walk
Braid Vets Hospital, 171 Mayfield Road e-vets Emergency Service
Braid Vets Dalkeith, 21 Eskbank Road
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
& Conditions of Braid Vets:Thank you for entrusting the care and attention of your pet to Braid Vets Hospital. This document details our Practice & Conditions, and we request that you ask for further explanation of clarification where necessary. Fees All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our printed fee list is available on request. A receipt will be given for every consultation, surgical procedure or transaction with us. Methods of payment s are due for settlement at the end of the consultation, the discharge of your pet, or upon collection of drugs/diets. You may settle your using: CASH CHEQUE CREDIT/DEBIT CARD – Maestro/Solo/Mastercard/Visa/Visa Delta Estimates of treatment costs We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate can only be approximate – often an animal’s illness will not follow a predictable course. Discounted Services At the discretion of the partners, bonded clients (i.e. clients whose pets follow the practice protocol for vaccinations and annual boosters given within Braid Vets) will be eligible for discounted follow-up consultation fees and free six monthly health checks as advised by Braid Vets staff.
Settlement Should an not be settled at the time, an invoice will be sent at the end of the ing period, with an additional fee in respect of istrative costs incurred. Should it be necessary for further reminders to be sent, further charges (10% interest on the capital sum, or £20.00, whichever is greater) will be incurred. At our discretion, these may be deducted if prompt payment is then made. After due notice to you the client, overdue s will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits etc.
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Any cheque returned by our Bank as unpaid, any Credit Card not honoured, or any Cash tendered that is found to be counterfeit will result in the original being restored, plus costs, together with interest on the capital sum. We reserve the right to withdraw our services from any client who fails to settle an or with history of tardy settlement. Inability to Pay If, for any reason, you are unable to settle you as specified, we ask you discuss the matter as soon as possible with a member of staff. Please note that installments of part-payments of any may ONLY be sanctioned with the express permission of one of the partners. Pet Health Insurance Braid Vets Hospital strongly s the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle your and then reclaim the fees from your Insurance Company. Complaints & Standards We hope you never have recourse to complain about the standards of service received from Braid Veterinary Hospital. However, if you are dissatisfied with any aspect of our care or service, please direct your comments in the first instance to the Client Care Manager, Mrs. K. Ramsay. Ownership of records Case records including radiographs and similar documents are the property of, and will be retained by, Braid Veterinary Hospital. Copies with a summary of the history will be ed on request to another veterinary surgeon taking over the case. Ownership of radiographs & similar records The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with the Practice. No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing and signed by one of the Practice Partners. No agent of person employed by or under contract with, the Practice has the authority to alter or vary these conditions in any way.
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Additional Services Offered at Braid Vets. At Braid Vets we provide veterinary and nursing expertise in internal medicine, surgery, dermatology, cardiology, ophthalmology, behavioural cases, dentistry, acupuncture, imaging and emergency medicine. Nurse Clinics We provide a range of clinics run by our Qualified Veterinary Nurses. These include: Weight Management Dental Care Adolescent/Senior Healthcare Diabetes Arthritis Puppy/Kitten Care Puppy Party We run an evening socialisation class, at our Mayfield Road Hospital, consisting of: Practice tour Puppy health exam demonstration by a Qualified Veterinary Nurse Games with Qualified Nurse/reception staff Training with experienced dog behaviourist Anne Gallagher Braid Vets Health Plan We have a hip scheme available to new and existing clients which allows owners to spread the cost of routine treatments and obtain a 10% discount on the cost of other services. For a monthly direct debit we will provide your pet with two health exams, routine vaccinations and a year’s supply of worming and flea treatment. Online Shop Visit our website to enter our online shop where there are over 5000 products for all your pets with FREE DELIVERY to your home (minimum spend applies).
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Prescriptions Prescriptions for Prescriptions Only Medicines (POM’s) are available on request. These must be filled by a qualified and licensed pharmacist. They cannot be filled by another veterinary surgeon. Due to the time taken to calculate and prepare a prescription, a fee will be charged per item. The maximum duration of treatment available from a prescription is 30 days.
Repeat Prescriptions:We can provide repeat prescriptions for ongoing treatments at the vet’s discretion. To ensure that we have the item in stock and have the prescription prepared, please give us 24 hours notice of when you wish to collect. We can only provide repeat prescriptions for “animals under our care”. To qualify the animal must have been examined by our vets within the previous six months. Any unused medicines or prescription foods should be returned to us, and we will dispose of them safely, in accordance with the legislation. We regret that we are unable to give refunds for these items.
Online Ordering It is now possible to order food and repeat medications for your pet on our website at. www.braidvet.co.uk. We require 48hours notice and orders placed after 12.00 Friday will be available from 12.00 Tuesday.
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Pet Health Insurance We recommend that you consider taking out Pet Health Insurance for your pet(s). Many companies offer policies that provide cover for illness and accident. There is no NHS for pets and you will be responsible for paying for all treatments. Pet Health Insurance will allow you to have your pet treated day or night, without you having to worry about how to pay the bill. Generally Pet Health Insurance will not cover preventative treatments such as vaccinations, neutering or flea/worm control. As the insurance policy is a contract between you and your insurer, it is our policy that you pay our fees and provide us with a signed claim form. We will then complete the form and submit it on your behalf. Most insurers will turn claims around in two to three weeks. Our vets and nurses can advise you on how to choose a pet insurance policy but, under current FSA legislation, cannot recommend companies and policies which may be available.
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Welcome to Braid Vets Braid Vets Hospital, Leith Walk and Dalkeith Surgeries are committed to providing the best veterinary care for all household pets in Edinburgh and the Lothians. We provide health care for dogs, cats, rabbits, rats, guinea pigs, other small furries and budgies.
Opening Hours All branches are open from 8.30am until 6pm Monday to Friday and 8.30am until 12noon on a Saturday. Consultations are available by appointment at the following times: Mayfield Road Leith Walk Dalkeith Mon-Fri 8.30am - 11.00am Mon-Fri 8.30am - 12noon Mon-Fri 8.30am - 11.00am 2pm - 3pm 2pm - 6pm 2pm - 6pm 4.30pm - 6pm Saturday 9am- 12noon Saturday 9am - 3pm Saturday 9am - 3pm Please visit our web site at www.braidvet.co.uk for practice news and information.
e-vets Emergency Service Should you have an emergency outwith normal office hours, you can our 24 hour emergency service at our Mayfield Road Hospital called e-vets. e-vets is staffed at all times by a veterinary surgeon and a fully qualified veterinary nurse, and acts as a central A&E for pets in Edinburgh and for 8 subscribing veterinary practices in and around Edinburgh. While also looking after the in-patients of Braid Vets, allowing seamless, round the clock care for our hospitalised patients. The e-vets hours of service are: Monday - Friday: 6.00pm – 8:30am Weekends: Saturday Midday – Monday 8:30am And on certain Bank Holidays and Public Holidays.
To call e-vets out-of-hours, ring 0131 662 1689
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Braid Vets Leith, 319 Leith Walk
Braid Vets Hospital, 171 Mayfield Road e-vets Emergency Service
Braid Vets Dalkeith, 21 Eskbank Road
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
& Conditions of Braid Vets:Thank you for entrusting the care and attention of your pet to Braid Vets Hospital. This document details our Practice & Conditions, and we request that you ask for further explanation of clarification where necessary. Fees All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Our printed fee list is available on request. A receipt will be given for every consultation, surgical procedure or transaction with us. Methods of payment s are due for settlement at the end of the consultation, the discharge of your pet, or upon collection of drugs/diets. You may settle your using: CASH CHEQUE CREDIT/DEBIT CARD – Maestro/Solo/Mastercard/Visa/Visa Delta Estimates of treatment costs We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate can only be approximate – often an animal’s illness will not follow a predictable course. Discounted Services At the discretion of the partners, bonded clients (i.e. clients whose pets follow the practice protocol for vaccinations and annual boosters given within Braid Vets) will be eligible for discounted follow-up consultation fees and free six monthly health checks as advised by Braid Vets staff.
Settlement Should an not be settled at the time, an invoice will be sent at the end of the ing period, with an additional fee in respect of istrative costs incurred. Should it be necessary for further reminders to be sent, further charges (10% interest on the capital sum, or £20.00, whichever is greater) will be incurred. At our discretion, these may be deducted if prompt payment is then made. After due notice to you the client, overdue s will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits etc.
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Any cheque returned by our Bank as unpaid, any Credit Card not honoured, or any Cash tendered that is found to be counterfeit will result in the original being restored, plus costs, together with interest on the capital sum. We reserve the right to withdraw our services from any client who fails to settle an or with history of tardy settlement. Inability to Pay If, for any reason, you are unable to settle you as specified, we ask you discuss the matter as soon as possible with a member of staff. Please note that installments of part-payments of any may ONLY be sanctioned with the express permission of one of the partners. Pet Health Insurance Braid Vets Hospital strongly s the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle your and then reclaim the fees from your Insurance Company. Complaints & Standards We hope you never have recourse to complain about the standards of service received from Braid Veterinary Hospital. However, if you are dissatisfied with any aspect of our care or service, please direct your comments in the first instance to the Client Care Manager, Mrs. K. Ramsay. Ownership of records Case records including radiographs and similar documents are the property of, and will be retained by, Braid Veterinary Hospital. Copies with a summary of the history will be ed on request to another veterinary surgeon taking over the case. Ownership of radiographs & similar records The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with the Practice. No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing and signed by one of the Practice Partners. No agent of person employed by or under contract with, the Practice has the authority to alter or vary these conditions in any way.
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Additional Services Offered at Braid Vets. At Braid Vets we provide veterinary and nursing expertise in internal medicine, surgery, dermatology, cardiology, ophthalmology, behavioural cases, dentistry, acupuncture, imaging and emergency medicine. Nurse Clinics We provide a range of clinics run by our Qualified Veterinary Nurses. These include: Weight Management Dental Care Adolescent/Senior Healthcare Diabetes Arthritis Puppy/Kitten Care Puppy Party We run an evening socialisation class, at our Mayfield Road Hospital, consisting of: Practice tour Puppy health exam demonstration by a Qualified Veterinary Nurse Games with Qualified Nurse/reception staff Training with experienced dog behaviourist Anne Gallagher Braid Vets Health Plan We have a hip scheme available to new and existing clients which allows owners to spread the cost of routine treatments and obtain a 10% discount on the cost of other services. For a monthly direct debit we will provide your pet with two health exams, routine vaccinations and a year’s supply of worming and flea treatment. Online Shop Visit our website to enter our online shop where there are over 5000 products for all your pets with FREE DELIVERY to your home (minimum spend applies).
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Prescriptions Prescriptions for Prescriptions Only Medicines (POM’s) are available on request. These must be filled by a qualified and licensed pharmacist. They cannot be filled by another veterinary surgeon. Due to the time taken to calculate and prepare a prescription, a fee will be charged per item. The maximum duration of treatment available from a prescription is 30 days.
Repeat Prescriptions:We can provide repeat prescriptions for ongoing treatments at the vet’s discretion. To ensure that we have the item in stock and have the prescription prepared, please give us 24 hours notice of when you wish to collect. We can only provide repeat prescriptions for “animals under our care”. To qualify the animal must have been examined by our vets within the previous six months. Any unused medicines or prescription foods should be returned to us, and we will dispose of them safely, in accordance with the legislation. We regret that we are unable to give refunds for these items.
Online Ordering It is now possible to order food and repeat medications for your pet on our website at. www.braidvet.co.uk. We require 48hours notice and orders placed after 12.00 Friday will be available from 12.00 Tuesday.
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
Braid Vets
www.braidvet.co.uk
[email protected]
319 Leith Walk Edinburgh EH6 8SA 0131 553 1366
21 Eskbank Road Dalkeith EH22 1HG 0131 654 1232
171 Mayfield Road Edinburgh EH9 3AZ 0131 667 2478
Pet Health Insurance We recommend that you consider taking out Pet Health Insurance for your pet(s). Many companies offer policies that provide cover for illness and accident. There is no NHS for pets and you will be responsible for paying for all treatments. Pet Health Insurance will allow you to have your pet treated day or night, without you having to worry about how to pay the bill. Generally Pet Health Insurance will not cover preventative treatments such as vaccinations, neutering or flea/worm control. As the insurance policy is a contract between you and your insurer, it is our policy that you pay our fees and provide us with a signed claim form. We will then complete the form and submit it on your behalf. Most insurers will turn claims around in two to three weeks. Our vets and nurses can advise you on how to choose a pet insurance policy but, under current FSA legislation, cannot recommend companies and policies which may be available.
Directors: C. Ross, M. Hall & S. Dickson ed Office: Braid Vets Ltd. 171 Mayfield Road, Edinburgh, EH9 3AZ
VAT reg. no. GB 271837834
ed in Scotland 395761
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