17. Standard Iso Response Codes.pdf 11223w
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Manual – Nexion Payment Solutions
Nexion Call Centre 0861 639466
Version 3.5
Chapter 17 Standard ISO Response Codes A list of all the standard Terminal transaction: Error Response Codes NR 00 01 02 03 04 05 06 07 08 09 10 11 12
Response Code Description Approved or completed successfully Refer to card issuer Refer to card issuer, special condition Invalid merchant Pick-up card Do not honour Error Pick-up card, special condition Honour with identification Request in progress Approved, partial Approved, VIP Invalid transaction
13 14 15 16 17 18 19 20
Invalid amount Invalid card number No such issuer Approved, update track 3 Operator Cancelled Customer dispute Re - enter transaction Invalid response
21 22 23 24 25 26 27 28 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 51 52 53 54 55 56 57
No action taken Suspected malfunction Unacceptable transaction fee File update not ed Unable to locate record Duplicate record File update edit error File update file locked File update failed Bank not ed Completed partially Expired card, pick-up Suspected fraud, pick-up acquirer, pick-up Restricted card, pick-up Call acquirer security, pick-up PIN tries exceeded, pick-up No credit Function not ed Lost card ( Bank) No universal Stolen card No investment Not sufficient funds ( Bank) No check No savings Expired card ( Bank) Incorrect PIN No card record Transaction not permitted to cardholder
58 59 60 61 62 63 64 65 66
Transaction not permitted on terminal Suspected fraud acquirer Exceeds withdrawal limit Restricted card Security violation Original amount incorrect Exceeds withdrawal frequency Call acquirer security
Copyright | Nexion SA (Pty) Ltd
Action Call Nexion for auth number Client Issuing Bank See Page 18 if not hostile keep the card Client to Issuing bank See Page 12 If not hostile keep the card Confirm clients ID Wait for transaction completion
incorrect information / Redo transaction incorrect amount / Redo transaction wrong pin / Re Insert Pin bank is back online Client to Issuing bank Re enter Transaction software issue/or restart machine/or swap / See page 12
bank is offline bank is offline bank is offline bank is offline bank is offline reprint to
no money/or debit card invalid entry small bank not international
bank is offline / Retry later trying to access s that the person does not have terminal is not setup for the function bank bank bank input error
1
Manual – Nexion Payment Solutions
Nexion Call Centre 0861 639466
67 68 75 77 78 90 91
Hard capture Response received too late PIN tries exceeded Intervene, bank approval required Intervene, bank approval required for partial amount Cut-off in progress Issuer or switch inoperative
92 93 94 95 96 97 98 76 77 78 79 80 81 82 83 84 85 86 87 88 89 N0 N1 N2 N3 N4 N5 N6 N7 N8 N9 O0 O1 O2 O3 O4 O5
Routing error Violation of law Duplicate transaction Reconcile error Communication System malfunction (Communication Error between Terminal & Radio pad or Modem) fast net/iwise/network-IT Communication Error – cannot connect to Internet Exceeds cash limit Approved country club Approved pending identification Approved blind approved istrative transaction Approved national negative file hit OK Approved commercial No security module No s No PBF PBF update error Invalid authorisation type Bad Track 2 PTLF error Invalid route service Unable to authorise Invalid PAN length Preauthorisation full Maximum online refund reached Maximum off-line refund reached Maximum credit per refund Maximum refund credit reached Customer selected negative file reason Over floor limit Maximum number refund credits Referral file full NEG file problem Advance less than minimum Delinquent Over limit table PIN required
O6 O7 O8 O9 P0 P1 P2 P3 P4 P5 P6 P7 P8 P9 Q0 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 R0 R1
Mod 10 check Force post Bad PBF NEG file problem CAF problem Over daily limit CAPF not found Advance less than minimum Number of times used Delinquent Over limit table Advance less than minimum istrative card needed Enter lesser amount Invalid transaction date Invalid expiration date Invalid transaction code Advance less than minimum Number of times used Delinquent Over limit table Amount over maximum istrative card not found istrative card not allowed Approved istrative request -in window Approved istrative request -out of window
Copyright | Nexion SA (Pty) Ltd
Version 3.5
re do transaction bank bank check switch up and running call Craig / Chad restart not legal reconcile
Check Internet connection
redo transaction bank offline
limit exceeded limit exceeded limit exceeded limit for refund possible bank issue
debit card holder needs to enter PIN
Card holder to bank Card holder to bank
wrong date/check machine
2
Manual – Nexion Payment Solutions
R2 R3 R4 R5 R6 R7 R8 S4 S5 S6 S7 S8 S9 T1 T2 T3 T4 T5 T6 T7
Nexion Call Centre 0861 639466
Approved istrative request -anytime Chargeback-customer file updated Chargeback-customer file updated -acquirer not found Chargeback-incorrect prefix number Chargeback-incorrect response code or F configuration istrative transactions not ed Card on national negative file PTLF full Chargeback-approved, customer file not updated Chargeback-approved, customer file not updated, acquirer not found Chargeback-accepted, incorrect destination N file problem Unable to validate PIN; security module is down Invalid credit card advance amount Invalid transaction date Card not ed Amount over maximum CAF status = 0 or 9 Bad UAF Cash back exceeds daily limit
00 A0 A1 A2 A3 A4 A5 A6 A7 A8
Successful Invalid Terminal / Merchant No Events available No Breakdown Levels available Authorization Unsuccessful - Insufficient Inventory Authorization Unsuccessful - Could not locate inventory Advice Unsuccessful - Invalid Transaction ID Advice Unsuccessful - Velocity Amount Exceeded Advice Unsuccessful - Velocity Lines Exceeded Issuer or Switch Inoperative
A9 AA AB
Routing Error Message Decode Error System Malfunction
AC AD
Response Received Too Late Refer to extended response code in message (This is used when a gateway returns response codes that are required to be displayed to the ) Message Sequence Error. Gateway Authorization Failure Functionality Not ed Invalid Issue Confirmation Reference No Reconciliation Entries Found
AE AF B0 B1 B2
Copyright | Nexion SA (Pty) Ltd
Version 3.5
encrypter down/office or Craig / Chad input error
Machine needs to be programmed
stock shortage – office stock shortage – office
check switch is up and running/ Craig / Chad redo transaction check switch is up and running/ Craig / Chad redo transaction
3
Nexion Call Centre 0861 639466
Version 3.5
Chapter 17 Standard ISO Response Codes A list of all the standard Terminal transaction: Error Response Codes NR 00 01 02 03 04 05 06 07 08 09 10 11 12
Response Code Description Approved or completed successfully Refer to card issuer Refer to card issuer, special condition Invalid merchant Pick-up card Do not honour Error Pick-up card, special condition Honour with identification Request in progress Approved, partial Approved, VIP Invalid transaction
13 14 15 16 17 18 19 20
Invalid amount Invalid card number No such issuer Approved, update track 3 Operator Cancelled Customer dispute Re - enter transaction Invalid response
21 22 23 24 25 26 27 28 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 51 52 53 54 55 56 57
No action taken Suspected malfunction Unacceptable transaction fee File update not ed Unable to locate record Duplicate record File update edit error File update file locked File update failed Bank not ed Completed partially Expired card, pick-up Suspected fraud, pick-up acquirer, pick-up Restricted card, pick-up Call acquirer security, pick-up PIN tries exceeded, pick-up No credit Function not ed Lost card ( Bank) No universal Stolen card No investment Not sufficient funds ( Bank) No check No savings Expired card ( Bank) Incorrect PIN No card record Transaction not permitted to cardholder
58 59 60 61 62 63 64 65 66
Transaction not permitted on terminal Suspected fraud acquirer Exceeds withdrawal limit Restricted card Security violation Original amount incorrect Exceeds withdrawal frequency Call acquirer security
Copyright | Nexion SA (Pty) Ltd
Action Call Nexion for auth number Client Issuing Bank See Page 18 if not hostile keep the card Client to Issuing bank See Page 12 If not hostile keep the card Confirm clients ID Wait for transaction completion
incorrect information / Redo transaction incorrect amount / Redo transaction wrong pin / Re Insert Pin bank is back online Client to Issuing bank Re enter Transaction software issue/or restart machine/or swap / See page 12
bank is offline bank is offline bank is offline bank is offline bank is offline reprint to
no money/or debit card invalid entry small bank not international
bank is offline / Retry later trying to access s that the person does not have terminal is not setup for the function bank bank bank input error
1
Manual – Nexion Payment Solutions
Nexion Call Centre 0861 639466
67 68 75 77 78 90 91
Hard capture Response received too late PIN tries exceeded Intervene, bank approval required Intervene, bank approval required for partial amount Cut-off in progress Issuer or switch inoperative
92 93 94 95 96 97 98 76 77 78 79 80 81 82 83 84 85 86 87 88 89 N0 N1 N2 N3 N4 N5 N6 N7 N8 N9 O0 O1 O2 O3 O4 O5
Routing error Violation of law Duplicate transaction Reconcile error Communication System malfunction (Communication Error between Terminal & Radio pad or Modem) fast net/iwise/network-IT Communication Error – cannot connect to Internet Exceeds cash limit Approved country club Approved pending identification Approved blind approved istrative transaction Approved national negative file hit OK Approved commercial No security module No s No PBF PBF update error Invalid authorisation type Bad Track 2 PTLF error Invalid route service Unable to authorise Invalid PAN length Preauthorisation full Maximum online refund reached Maximum off-line refund reached Maximum credit per refund Maximum refund credit reached Customer selected negative file reason Over floor limit Maximum number refund credits Referral file full NEG file problem Advance less than minimum Delinquent Over limit table PIN required
O6 O7 O8 O9 P0 P1 P2 P3 P4 P5 P6 P7 P8 P9 Q0 Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 R0 R1
Mod 10 check Force post Bad PBF NEG file problem CAF problem Over daily limit CAPF not found Advance less than minimum Number of times used Delinquent Over limit table Advance less than minimum istrative card needed Enter lesser amount Invalid transaction date Invalid expiration date Invalid transaction code Advance less than minimum Number of times used Delinquent Over limit table Amount over maximum istrative card not found istrative card not allowed Approved istrative request -in window Approved istrative request -out of window
Copyright | Nexion SA (Pty) Ltd
Version 3.5
re do transaction bank bank check switch up and running call Craig / Chad restart not legal reconcile
Check Internet connection
redo transaction bank offline
limit exceeded limit exceeded limit exceeded limit for refund possible bank issue
debit card holder needs to enter PIN
Card holder to bank Card holder to bank
wrong date/check machine
2
Manual – Nexion Payment Solutions
R2 R3 R4 R5 R6 R7 R8 S4 S5 S6 S7 S8 S9 T1 T2 T3 T4 T5 T6 T7
Nexion Call Centre 0861 639466
Approved istrative request -anytime Chargeback-customer file updated Chargeback-customer file updated -acquirer not found Chargeback-incorrect prefix number Chargeback-incorrect response code or F configuration istrative transactions not ed Card on national negative file PTLF full Chargeback-approved, customer file not updated Chargeback-approved, customer file not updated, acquirer not found Chargeback-accepted, incorrect destination N file problem Unable to validate PIN; security module is down Invalid credit card advance amount Invalid transaction date Card not ed Amount over maximum CAF status = 0 or 9 Bad UAF Cash back exceeds daily limit
00 A0 A1 A2 A3 A4 A5 A6 A7 A8
Successful Invalid Terminal / Merchant No Events available No Breakdown Levels available Authorization Unsuccessful - Insufficient Inventory Authorization Unsuccessful - Could not locate inventory Advice Unsuccessful - Invalid Transaction ID Advice Unsuccessful - Velocity Amount Exceeded Advice Unsuccessful - Velocity Lines Exceeded Issuer or Switch Inoperative
A9 AA AB
Routing Error Message Decode Error System Malfunction
AC AD
Response Received Too Late Refer to extended response code in message (This is used when a gateway returns response codes that are required to be displayed to the ) Message Sequence Error. Gateway Authorization Failure Functionality Not ed Invalid Issue Confirmation Reference No Reconciliation Entries Found
AE AF B0 B1 B2
Copyright | Nexion SA (Pty) Ltd
Version 3.5
encrypter down/office or Craig / Chad input error
Machine needs to be programmed
stock shortage – office stock shortage – office
check switch is up and running/ Craig / Chad redo transaction check switch is up and running/ Craig / Chad redo transaction
3
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