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1 Project Report On Customer Satisfaction on Mobile Service Provider Networks In International Market Research Bureau (IMRB) Hyderabad By CH. KARTHIK (08M009) (Marketing/Finance) Submitted in Partial Fulfillment of the Requirements for the Award of the Post Graduation Diploma in Business Management DHRUVA COLLEGE OF MANAGEMENT MEDCHAL HYDERABAD.
2 CERTIFICATE This is to certify that the thesis entitled “Customer Satisfaction on Mobile Service Provider Networks” inIMRB INTERNATIONAL, HYDERABAD, that is being submitted by Mr.C H.KA R THI K in partial fulfillment of the requirements for the award ofdegree of PGDM in MARKETING & FINANCE in Dhruva College of Management is abonafied work carried out by him under the guidance and supervision of the undersigned. The results embodied in this dissertation have not been submitted to any other university or institution for the award of any degree or diploma. Date: Place: Supervisor’s Signature and designation DECLARATION
3 I hereby declare that the dissertation entitled “Customer Satisfaction on Mobile Service Provider Networks ” that is being submitted by me in partial fulfillment of the requirements for the award of the degree of PGDM in FINANCE & MARKETING to Dhruva College of Management is a record of bonafied work carried out by me. The results embodied in this dissertation have not been submitted to any other university or institution for the award of any degree or diploma. Date: Place: Signature of the student Internal supervisor Examiner (s) 1 ……………………………… 2 ……………………………… ACKNOWLEDGEMENT project on Customer Satisfaction Towards Mobile Service Providers this Document for FreePrintMobileCollectionsReport Document Info and Rating service mobiles provider subscribers sevices switching behavior provider company govt customer switching (more tags) Follow karthik chilamantula Share & Embed
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44 Q7:- Overall, how satisfied are you, with network service of your company? a) Very satisfied b) Satisfied c) Neutral d) Dissatisfied e) Very dissatisfied Q8:- How would you rate the service's value for money? a) Excellentb) Good c) Fair d) Poor d) Not sure Q9:- What kind of problems occurs the most for which you need to customer care/service department of your service provider? Rank them. a) Billing related b) Activation/deactivation related c) Information about VAS’s d) Network problem Q10:- In thinking about your most recent experience with that company, how much satisfied are you with the customer care service? a) Very satisfied b) Satisfied c) Neutral
45 d) Dissatisfied e) Very dissatisfied f) N/A Q11:- How satisfied are you with the process of getting your queries resolved? a) Very satisfied b) Satisfied c) Neutral d) Dissatisfied e) Very dissatisfied Q12:- The customer service representative was very courteous. a) Strongly Disagree b) Somewhat Disagree c) Neutral d) Somewhat Agree e) Strongly Agree Q13:- The customer service representative was very knowledgeable. a) Strongly Disagree b) Somewhat Disagree c) Neutral d) Somewhat Agree e) Strongly Agree
46 Q14:- The waiting time for having my questions addressed was satisfactory. a) Strongly Disagree b) Somewhat Disagree c) Neutral d) Somewhat Agree e) Strongly Agree If you were not totally satisfied with the customer service, will you please describe the reasons for your dissatisfaction? --Thank you for spending your precious time on filling in the questionnaire for u
this Document for Free
1 Project Report On Customer Satisfaction on Mobile Service Provider Networks In International Market Research Bureau (IMRB) Hyderabad By CH. KARTHIK (08M009) (Marketing/Finance) Submitted in Partial Fulfillment of the Requirements for the Award of the Post Graduation Diploma in Business Management DHRUVA COLLEGE OF MANAGEMENT MEDCHAL HYDERABAD.
2 CERTIFICATE This is to certify that the thesis entitled “Customer Satisfaction on Mobile Service Provider Networks” inIMRB INTERNATIONAL, HYDERABAD, that is being submitted by Mr.C H.KA R THI K in partial fulfillment of the requirements for the award ofdegree of PGDM in MARKETING & FINANCE in Dhruva College of Management is abonafied work carried out by him under the guidance and supervision of the undersigned. The results embodied in this dissertation have not been submitted to any other university or institution for the award of any degree or diploma. Date: Place: Supervisor’s Signature and designation DECLARATION
3 I hereby declare that the dissertation entitled “Customer Satisfaction on Mobile Service Provider Networks ” that is being submitted by me in partial fulfillment of the requirements for the award of the degree of PGDM in FINANCE & MARKETING to Dhruva College of Management is a record of bonafied work carried out by me. The results embodied in this dissertation have not been submitted to any other university or institution for the award of any degree or diploma. Date: Place: Signature of the student Internal supervisor Examiner (s) 1 ……………………………… 2 ……………………………… ACKNOWLEDGEMENT project on Customer Satisfaction Towards Mobile Service Providers this Document for FreePrintMobileCollectionsReport Document Info and Rating service mobiles provider subscribers sevices switching behavior provider company govt customer switching (more tags) Follow karthik chilamantula Share & Embed
Related Documents
PreviousNext 1. p.
p.
p.
2. p.
p.
p.
3. p.
p.
p.
4. p.
p.
p.
5. p.
p.
p.
6. p.
p.
p.
7. p.
p.
p.
8. p.
p.
p.
9. p.
p.
p.
10. p.
p.
p.
11. p.
p.
p.
12. p.
p.
p.
13. p.
p.
p.
14. p.
p.
p.
15. p.
p.
p.
16. p.
More from this
PreviousNext 1. 46 p.
22 p.
63 p.
2.
12 p.
1 p.
Recent Readcasters
Add a Comment
Sanoop Valappilekandyleft a comment thanks 02 / 21 / 2011
Ravi Prakashleft a comment thanx 01 / 25 / 2011
Shailesh Kumarleft a comment bjjhkj 04 / 21 / 2010
This document has made it onto the Rising list! 01 / 25 / 2010 Ads by Google Simple Mobile Unlimited Plans, No Contracts Switch to Simple Mobile MySimpleMobile.com
EITO ICT market reports Market research for the EU and international key markets www.eito.com a Document Search Documents •
Follow Us!
•
idoub.com/idoub
•
twitter.com/idoub
•
•
facebook.com/idoub About
•
Press
•
Blog
•
Partners
•
Scribd 101
•
Web Stuff
•
Scribd Store
•
•
FAQ
•
Developers / API
•
Jobs
•
•
Copyright
•
Privacy
Copyright © 2011 Scribd Inc. Language: English
44 Q7:- Overall, how satisfied are you, with network service of your company? a) Very satisfied b) Satisfied c) Neutral d) Dissatisfied e) Very dissatisfied Q8:- How would you rate the service's value for money? a) Excellentb) Good c) Fair d) Poor d) Not sure Q9:- What kind of problems occurs the most for which you need to customer care/service department of your service provider? Rank them. a) Billing related b) Activation/deactivation related c) Information about VAS’s d) Network problem Q10:- In thinking about your most recent experience with that company, how much satisfied are you with the customer care service? a) Very satisfied b) Satisfied c) Neutral
45 d) Dissatisfied e) Very dissatisfied f) N/A Q11:- How satisfied are you with the process of getting your queries resolved? a) Very satisfied b) Satisfied c) Neutral d) Dissatisfied e) Very dissatisfied Q12:- The customer service representative was very courteous. a) Strongly Disagree b) Somewhat Disagree c) Neutral d) Somewhat Agree e) Strongly Agree Q13:- The customer service representative was very knowledgeable. a) Strongly Disagree b) Somewhat Disagree c) Neutral d) Somewhat Agree e) Strongly Agree
46 Q14:- The waiting time for having my questions addressed was satisfactory. a) Strongly Disagree b) Somewhat Disagree c) Neutral d) Somewhat Agree e) Strongly Agree If you were not totally satisfied with the customer service, will you please describe the reasons for your dissatisfaction? --Thank you for spending your precious time on filling in the questionnaire for u
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