Att3gmicrocell Troubleshooting 5i5j20
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TROUBLESHOOTING Possible problems and troubleshooting steps for your AT&T 3G MicroCell™ are described below. Check the troubleshooting steps before ing AT&T 3G MicroCell Customer Care at 800.331.0500. There are two sections to choose from depending on your needs.
Click on the appropriate link below to go to that section:
Common Troubleshooting Steps Advanced In-Home Equipment Troubleshooting
Common Troubleshooting Steps
General Trouble
Solution
Wireless phone doesn’t display AT&T MicroCell or
•
AT&T M-Cell (iPhone) or cannot connect with AT&T MicroCell
Check the 3G MicroCell for solid green 3G LED indicator. If not solid green, unplug power cord from MicroCell and plug it back in to restart.
•
Ensure you are using a 3G wireless device from AT&T and its 3G radio is turned on.
•
Go online and ensure you have successfully completed the Activation Process at www.att.com/3GMicroCell. An activation text message and/or email will also confirm successful activation.
•
Check online site (www.att.com/mywireless) and enter the correct cell number in Approved List under the Manage AT&T 3G MicroCell Settings link.
• •
Restart the wireless phone by powering down and powering up or by removing and reinstalling the battery. Ensure the Ethernet cable is properly attached to the MicroCell.
If not,
unplug and plug back in Ethernet cable from 3G MicroCell to broadband router/modem/gateway and remove power cord for MicroCell and reinstall to restart.
I cannot get my MicroCell to activate in my basement
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
Move the MicroCell to within 3 feet of a window with a clear, unobstructed view of the sky
Services Trouble Wireless Phone is not working
My Internet connection on my PC is slower
Cannot to Online Registration
My wireless data applications on my device are slow
Solution •
Ensure you are using a 3G device from AT&T
•
Ensure the wireless phone has the MicroCell indicator
•
Ensure 3G LED is on MicroCell solid green
•
Ensure 3G connectivity is enabled on your 3G wireless phone
•
Make a test call to another wireless phone and/or home phone
•
Access data features from your wireless phone
•
Restart the wireless phone by powering down and powering up or by removing and reinstalling the battery.
•
Ensure the Ethernet cable is properly attached to the MicroCell. Unplug the power cord from the MicroCell and plug it back in to restart.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
Check to make sure the PC is not ing large data and video file s.
•
Unplug PC from MicroCell and plug PC directly into modem/gateway/router and check to see if faster.
•
Change MicroCell installation option. the Manual.
• • •
Sign up for MyWireless at www.att.com/mywireless name and are entered correctly Customer Care at 800.331.0500 if you cannot
•
Check to make sure any PC is not ing large data and video file s.
•
Unplug the MicroCell and try to use your data applications again and check to see if faster.
•
Change MicroCell installation option. the Manual.
Please see pages 9, 10, and 11 in
Please see pages 9, 10, and 11 in
Hardware Trouble
Solution •
The “Power” status indicator is red.
•
The “Ethernet” status indicator is off.
•
Ethernet cable is plugged into the Ethernet port of the MicroCell and plugged into the modem/gateway/router.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart. Return defective device to the place of purchase.
•
The “Ethernet” status indicator is flashing.
The “Computer” status indicator is off. -
For Options B and C only
-
MicroCell GPS light continues to flash after 90 minutes
MicroCell 3G light is blinking on and off
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart. Return defective device to the place of purchase.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Unplug and plug back in Ethernet cable from MicroCell to broadband router/modem/gateway.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
connection of Ethernet cable from MicroCell to the PC.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Unplug and plug back in Ethernet cable from MicroCell to broadband router/modem/gateway.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Refer to FAQ section 3G MicroCell Setup of the Manual if you never received a GPS lock or if you had a previous GPS Lock.
•
Go online and ensure you have successfully completed the Activation Process at www.att.com/3GMicroCell.
•
While uncommon, it may take up to 90 minutes for your 3G MicroCell to synchronize with the AT&T system after successful completion of the Activation Process.
MicroCell GPS light is off
The 3G status indicator is Red and flashing.
•
Ensure the GPS LED is solid green. If not solid green, refer to FAQ section 3G MicroCell Setup of the Manual.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Unplug and plug back in Ethernet cable from MicroCell to broadband router/modem/gateway.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
Install the 3G MicroCell using Option C installation method as described in the Guide.
•
Ensure MicroCell is AC power adapter is connected, there is power to the outlet, and the MicroCell Power LED is solid green.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
If LED does not start blinking, call Customer at 800.331.0500.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Unplug and plug back in Ethernet cable from MicroCell to broadband router/modem/gateway.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
Advanced In-Home Equipment Troubleshooting If your AT&T 3G MicroCell™ is not working after you connect it to your router/gateway, first try the basic troubleshooting steps outlined above, contained in the Guide, or online at www.att.com/3GMicroCell.
If your 3G MicroCell still will not connect
to the AT&T network (as indicated by a continuous blinking 3G light), then you should check your router’s settings and change them, as needed.
Normally, just plugging the 3G MicroCell into the router/gateway is all that is required. However, sometimes router/gateway settings have been changed and the 3G MicroCell will not connect properly.
This section will show you how to change the settings for some popular routers to enable the 3G MicroCell to connect successfully.
Do not be intimidated.
We have provided the settings, basic steps, and typical screen shots of the setup screens
to help you make the changes we suggest.
Here are a few things to note. 1.
This section of the guide assumes you have done the following:
You have successfully ed your 3G MicroCell online using your myWireless and received the confirmation page
2.
You have received a solid GPS light
3.
You have waited at least 90 minutes for the 3G MicroCell to activate
4.
You have read through the Common Troubleshooting Steps section
5.
You have a fully functional, Internet connected home network
NOTE:
If you do not have or have not done the steps above, complete them now before you continue. the guide is a more advanced part of the troubleshooting process.
This section of
If you are uncomfortable making the changes
suggested in this section or do not know what to do, please the manufacturer’s line of your router/gateway for assistance or your Internet Service Provider.
Click on one of the links below to jump to the appropriate section: AT&T Required Router Configuration Settings Time Warner Broadband Customers Qwest Actiontec Modem Only Customers Linksys and D-Link Router Customers
Router/Gateway Settings for proper AT&T 3G MicroCell™ operation: o
DH is on
o
Port Blocking is either turned off or allowing ports 4500 and 500
o
MAC address filtering is either turned off or allowing MAC address of MicroCell
o
IPSec -through is Enabled
o
MTU size is set to 1492
o
Blocked Fragmented Packets is Disabled
o
3G MicroCell is connected to the first router connected to the broadband modem
The next several pages are arranged by Internet Service Provider (ISP) or router manufacturer. you may need to restart your router/gateway or modem.
For all changes to take effect,
Please check with your manufacturer’s documentation and follow the
steps outlined when making changes to the settings.
Note:
Your screens may not match exactly, but this guide will show you the most common locations for these changes. You can also go to your ISP’s or router manufacturer’s web site for updated information or refer to your router’s documentation.
TimeWarner Ubee/Ambit Modem Router
If you are a customer of Time Warner and use their cable modem for your Internet connection, you may need to change an additional setting to ensure proper operation of the AT&T 3G MicroCell™.
Block Fragmented IP Packets – from the UBEE Router Document
With this feature enabled, all packets are checked to determine if the packet contains a "fragment" flag. If the flag exists, the CM will discard the packet. Under certain conditions, this feature may cause communication issues with other devices on the network and should be disabled. For example, streaming media applications may fragment the packets depending on the encoding used for the video stream. For clips encoded at 300 Kbps, 66% of the packets are IP fragments, while below 100 Kbps there is no fragmentation.
In the Firewall section, the default setting is Enabled as shown by the check in the box below:
AT&T recommends that this option be Disabled as shown below:
Resolving Home Connectivity Issues with Qwest Q1000 Actiontec Modem Router If you are a customer of Qwest and use their Actiontec Q1000 High Speed Fiber Optic DSL modem router for your Internet connection, you may need to change some additional settings and/or purchase additional equipment to ensure proper operation of the AT&T 3G MicroCell™ .
Note:
If you are unsure of the modem/router type, Qwest’s internet services department for assistance. also recommended that the Q1000 is running the most current firmware.
It is
If you do not know how to check or
how to upgrade the firmware, please Qwest Technical for assistance.
If you are experiencing issues with your Qwest modem router that is connected to your 3G MicroCell, you may need to: Options: 1.
Connect a separate router to the Qwest modem router and set up the 3G MicroCell in Option “A” mode as described in the Getting Started Guide, or
2.
Work with Qwest to update the firmware and make the changes to your existing Qwest modem router
The steps below are only for customers without a router connected between the Qwest modem/router and the 3G MicroCell and are the only process provided in this document.
For the upgrade option, you will need to Qwest technical for
assistance in ing of the firmware, installing the firmware, resetting to factory defaults, and reconfiguring the modem router.
Once completed and an Internet connection is re-established, you can proceed to connect the 3G MicroCell using the
standard Option A connection method.
Option 1 Qwest’s Actiontec Q1000 modem/router is a high speed Fiber Optic DSL modem and router combination device and is usually deployed in Colorado, Arizona, and some parts of the West coast.
To resolve most home networking issues with the Actiontec
modem router and the 3G MicroCell, you will need to do two things: 1.
Set up the modem in Transparent Bridge Mode
2.
Use a new router to connect between the Qwest modem router and the 3G MicroCell
Step 1: Transparent Bridge Mode Put the Q1000 in a Transparent Bridge Mode as follows:
1. Open a web browser and navigate to http://192.168.0.1 2. Select Quick Setup.
3. Scroll down and select Advanced IP Configuration.
4. Select RFC 1483 Transparent Bridging.
5. Hit Apply.
Step 2:
Connecting a new router
Due to the speed of the Gigabit Ethernet port on the Qwest modem router, it is recommended to purchase and use a Gigabit Ethernet Router like the Netgear WNDR3700.
The router must be configured as described in the AT&T Required Router
Configuration Settings section above.
After the router is connected to the Qwest modem router and you are able to connect to the Internet, set up the 3G MicroCell connection as described in the Quick Start Guide or Guide for Option A, as shown below:
For Linksys/Cisco router model WRT54G2 or equivalent: If you are using a Linksys/Cisco router, connect to the main page by opening your Internet Browser and typing 192.168.1.1 in the web page address field and pressing the enter key.
You should be presented with a screen similar to the one below:
Look in your Linksys/Cisco router documentation and type in the name and information. and you will be presented with the screen below:
Once input, select OK
The following information should be set as shown above:
•
Automatic Configuration – DH
•
MTU Manual
•
Size 1492
If it is not, use the drop down menus to enter in the proper settings.
To ensure the IPSec through is set properly, go to the Security tab and make sure the screen looks similar to the screen below:
If it is not, select the radio button(s) next to the word “Enable” as shown above.
Press Save Settings to save the new choice(s).
For D-Link router model DIR-655 or equivalent:
If you are using a D-Link router, connect to the main page by opening your Internet Browser and typing 192.168.0.1 onto the web page address field and pressing the enter key.
You should be presented with a screen similar to the one below:
Look in your D-Link router documentation and type in the name and information. you will be presented with the screen below:
Once input, select and
The following information should be set as shown above:
•
MTU 1492
Now, click on the SETUP tab, then NETWORK SETTINGS and you will be presented with the following screen:
Ensure that DH Server is Enabled and if not, select the check box to enable DH Server.
To ensure the IPSec (VPN) is set properly, go to the Advanced tab and make sure the screen looks similar to the screen below allowing IPSec (VPN):
If it is not, select the check box next to “IPSec (VPN)” as shown above.
Click Save Settings to save the new choice(s).
Click on the appropriate link below to go to that section:
Common Troubleshooting Steps Advanced In-Home Equipment Troubleshooting
Common Troubleshooting Steps
General Trouble
Solution
Wireless phone doesn’t display AT&T MicroCell or
•
AT&T M-Cell (iPhone) or cannot connect with AT&T MicroCell
Check the 3G MicroCell for solid green 3G LED indicator. If not solid green, unplug power cord from MicroCell and plug it back in to restart.
•
Ensure you are using a 3G wireless device from AT&T and its 3G radio is turned on.
•
Go online and ensure you have successfully completed the Activation Process at www.att.com/3GMicroCell. An activation text message and/or email will also confirm successful activation.
•
Check online site (www.att.com/mywireless) and enter the correct cell number in Approved List under the Manage AT&T 3G MicroCell Settings link.
• •
Restart the wireless phone by powering down and powering up or by removing and reinstalling the battery. Ensure the Ethernet cable is properly attached to the MicroCell.
If not,
unplug and plug back in Ethernet cable from 3G MicroCell to broadband router/modem/gateway and remove power cord for MicroCell and reinstall to restart.
I cannot get my MicroCell to activate in my basement
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
Move the MicroCell to within 3 feet of a window with a clear, unobstructed view of the sky
Services Trouble Wireless Phone is not working
My Internet connection on my PC is slower
Cannot to Online Registration
My wireless data applications on my device are slow
Solution •
Ensure you are using a 3G device from AT&T
•
Ensure the wireless phone has the MicroCell indicator
•
Ensure 3G LED is on MicroCell solid green
•
Ensure 3G connectivity is enabled on your 3G wireless phone
•
Make a test call to another wireless phone and/or home phone
•
Access data features from your wireless phone
•
Restart the wireless phone by powering down and powering up or by removing and reinstalling the battery.
•
Ensure the Ethernet cable is properly attached to the MicroCell. Unplug the power cord from the MicroCell and plug it back in to restart.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
Check to make sure the PC is not ing large data and video file s.
•
Unplug PC from MicroCell and plug PC directly into modem/gateway/router and check to see if faster.
•
Change MicroCell installation option. the Manual.
• • •
Sign up for MyWireless at www.att.com/mywireless name and are entered correctly Customer Care at 800.331.0500 if you cannot
•
Check to make sure any PC is not ing large data and video file s.
•
Unplug the MicroCell and try to use your data applications again and check to see if faster.
•
Change MicroCell installation option. the Manual.
Please see pages 9, 10, and 11 in
Please see pages 9, 10, and 11 in
Hardware Trouble
Solution •
The “Power” status indicator is red.
•
The “Ethernet” status indicator is off.
•
Ethernet cable is plugged into the Ethernet port of the MicroCell and plugged into the modem/gateway/router.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart. Return defective device to the place of purchase.
•
The “Ethernet” status indicator is flashing.
The “Computer” status indicator is off. -
For Options B and C only
-
MicroCell GPS light continues to flash after 90 minutes
MicroCell 3G light is blinking on and off
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart. Return defective device to the place of purchase.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Unplug and plug back in Ethernet cable from MicroCell to broadband router/modem/gateway.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
connection of Ethernet cable from MicroCell to the PC.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Unplug and plug back in Ethernet cable from MicroCell to broadband router/modem/gateway.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Refer to FAQ section 3G MicroCell Setup of the Manual if you never received a GPS lock or if you had a previous GPS Lock.
•
Go online and ensure you have successfully completed the Activation Process at www.att.com/3GMicroCell.
•
While uncommon, it may take up to 90 minutes for your 3G MicroCell to synchronize with the AT&T system after successful completion of the Activation Process.
MicroCell GPS light is off
The 3G status indicator is Red and flashing.
•
Ensure the GPS LED is solid green. If not solid green, refer to FAQ section 3G MicroCell Setup of the Manual.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Unplug and plug back in Ethernet cable from MicroCell to broadband router/modem/gateway.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
•
Install the 3G MicroCell using Option C installation method as described in the Guide.
•
Ensure MicroCell is AC power adapter is connected, there is power to the outlet, and the MicroCell Power LED is solid green.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
If LED does not start blinking, call Customer at 800.331.0500.
•
Restart MicroCell by unplugging the power cord for MicroCell and plugging it back in to restart.
•
Unplug and plug back in Ethernet cable from MicroCell to broadband router/modem/gateway.
•
Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.
Advanced In-Home Equipment Troubleshooting If your AT&T 3G MicroCell™ is not working after you connect it to your router/gateway, first try the basic troubleshooting steps outlined above, contained in the Guide, or online at www.att.com/3GMicroCell.
If your 3G MicroCell still will not connect
to the AT&T network (as indicated by a continuous blinking 3G light), then you should check your router’s settings and change them, as needed.
Normally, just plugging the 3G MicroCell into the router/gateway is all that is required. However, sometimes router/gateway settings have been changed and the 3G MicroCell will not connect properly.
This section will show you how to change the settings for some popular routers to enable the 3G MicroCell to connect successfully.
Do not be intimidated.
We have provided the settings, basic steps, and typical screen shots of the setup screens
to help you make the changes we suggest.
Here are a few things to note. 1.
This section of the guide assumes you have done the following:
You have successfully ed your 3G MicroCell online using your myWireless and received the confirmation page
2.
You have received a solid GPS light
3.
You have waited at least 90 minutes for the 3G MicroCell to activate
4.
You have read through the Common Troubleshooting Steps section
5.
You have a fully functional, Internet connected home network
NOTE:
If you do not have or have not done the steps above, complete them now before you continue. the guide is a more advanced part of the troubleshooting process.
This section of
If you are uncomfortable making the changes
suggested in this section or do not know what to do, please the manufacturer’s line of your router/gateway for assistance or your Internet Service Provider.
Click on one of the links below to jump to the appropriate section: AT&T Required Router Configuration Settings Time Warner Broadband Customers Qwest Actiontec Modem Only Customers Linksys and D-Link Router Customers
Router/Gateway Settings for proper AT&T 3G MicroCell™ operation: o
DH is on
o
Port Blocking is either turned off or allowing ports 4500 and 500
o
MAC address filtering is either turned off or allowing MAC address of MicroCell
o
IPSec -through is Enabled
o
MTU size is set to 1492
o
Blocked Fragmented Packets is Disabled
o
3G MicroCell is connected to the first router connected to the broadband modem
The next several pages are arranged by Internet Service Provider (ISP) or router manufacturer. you may need to restart your router/gateway or modem.
For all changes to take effect,
Please check with your manufacturer’s documentation and follow the
steps outlined when making changes to the settings.
Note:
Your screens may not match exactly, but this guide will show you the most common locations for these changes. You can also go to your ISP’s or router manufacturer’s web site for updated information or refer to your router’s documentation.
TimeWarner Ubee/Ambit Modem Router
If you are a customer of Time Warner and use their cable modem for your Internet connection, you may need to change an additional setting to ensure proper operation of the AT&T 3G MicroCell™.
Block Fragmented IP Packets – from the UBEE Router Document
With this feature enabled, all packets are checked to determine if the packet contains a "fragment" flag. If the flag exists, the CM will discard the packet. Under certain conditions, this feature may cause communication issues with other devices on the network and should be disabled. For example, streaming media applications may fragment the packets depending on the encoding used for the video stream. For clips encoded at 300 Kbps, 66% of the packets are IP fragments, while below 100 Kbps there is no fragmentation.
In the Firewall section, the default setting is Enabled as shown by the check in the box below:
AT&T recommends that this option be Disabled as shown below:
Resolving Home Connectivity Issues with Qwest Q1000 Actiontec Modem Router If you are a customer of Qwest and use their Actiontec Q1000 High Speed Fiber Optic DSL modem router for your Internet connection, you may need to change some additional settings and/or purchase additional equipment to ensure proper operation of the AT&T 3G MicroCell™ .
Note:
If you are unsure of the modem/router type, Qwest’s internet services department for assistance. also recommended that the Q1000 is running the most current firmware.
It is
If you do not know how to check or
how to upgrade the firmware, please Qwest Technical for assistance.
If you are experiencing issues with your Qwest modem router that is connected to your 3G MicroCell, you may need to: Options: 1.
Connect a separate router to the Qwest modem router and set up the 3G MicroCell in Option “A” mode as described in the Getting Started Guide, or
2.
Work with Qwest to update the firmware and make the changes to your existing Qwest modem router
The steps below are only for customers without a router connected between the Qwest modem/router and the 3G MicroCell and are the only process provided in this document.
For the upgrade option, you will need to Qwest technical for
assistance in ing of the firmware, installing the firmware, resetting to factory defaults, and reconfiguring the modem router.
Once completed and an Internet connection is re-established, you can proceed to connect the 3G MicroCell using the
standard Option A connection method.
Option 1 Qwest’s Actiontec Q1000 modem/router is a high speed Fiber Optic DSL modem and router combination device and is usually deployed in Colorado, Arizona, and some parts of the West coast.
To resolve most home networking issues with the Actiontec
modem router and the 3G MicroCell, you will need to do two things: 1.
Set up the modem in Transparent Bridge Mode
2.
Use a new router to connect between the Qwest modem router and the 3G MicroCell
Step 1: Transparent Bridge Mode Put the Q1000 in a Transparent Bridge Mode as follows:
1. Open a web browser and navigate to http://192.168.0.1 2. Select Quick Setup.
3. Scroll down and select Advanced IP Configuration.
4. Select RFC 1483 Transparent Bridging.
5. Hit Apply.
Step 2:
Connecting a new router
Due to the speed of the Gigabit Ethernet port on the Qwest modem router, it is recommended to purchase and use a Gigabit Ethernet Router like the Netgear WNDR3700.
The router must be configured as described in the AT&T Required Router
Configuration Settings section above.
After the router is connected to the Qwest modem router and you are able to connect to the Internet, set up the 3G MicroCell connection as described in the Quick Start Guide or Guide for Option A, as shown below:
For Linksys/Cisco router model WRT54G2 or equivalent: If you are using a Linksys/Cisco router, connect to the main page by opening your Internet Browser and typing 192.168.1.1 in the web page address field and pressing the enter key.
You should be presented with a screen similar to the one below:
Look in your Linksys/Cisco router documentation and type in the name and information. and you will be presented with the screen below:
Once input, select OK
The following information should be set as shown above:
•
Automatic Configuration – DH
•
MTU Manual
•
Size 1492
If it is not, use the drop down menus to enter in the proper settings.
To ensure the IPSec through is set properly, go to the Security tab and make sure the screen looks similar to the screen below:
If it is not, select the radio button(s) next to the word “Enable” as shown above.
Press Save Settings to save the new choice(s).
For D-Link router model DIR-655 or equivalent:
If you are using a D-Link router, connect to the main page by opening your Internet Browser and typing 192.168.0.1 onto the web page address field and pressing the enter key.
You should be presented with a screen similar to the one below:
Look in your D-Link router documentation and type in the name and information. you will be presented with the screen below:
Once input, select and
The following information should be set as shown above:
•
MTU 1492
Now, click on the SETUP tab, then NETWORK SETTINGS and you will be presented with the following screen:
Ensure that DH Server is Enabled and if not, select the check box to enable DH Server.
To ensure the IPSec (VPN) is set properly, go to the Advanced tab and make sure the screen looks similar to the screen below allowing IPSec (VPN):
If it is not, select the check box next to “IPSec (VPN)” as shown above.
Click Save Settings to save the new choice(s).
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