Case Study 644d5v

Case study-1: Communication gap It was 9:30 a.m .When two trucks brought some large crates to assembly shop .Everyone saw truck crew unloading the boxes quickly , leave them piled near the gate of the stores department and drive away . Mohan ,a worker ,watched and approached the foreman and pointed to the boxes . The foreman stopped , shrugged his shoulders and walked way. Mohan came across another worker who asked:”What’s in the boxes?” “ I don’t know “, was the reply , “and the foreman doesn’t know either or at least ,he doesn’t want to tell me.” Mohan went over his work but continued to wonder.”What could be in those boxes? And why does not the foreman want to tell us? May be it is new machines …say , that’s probably what is, those new automatic machines .All you have to do is push the button and the machine will do the rest . There won’t be many jobs in they assemble shop if these machines are installed.” Mohan became very nervous . He got up and went over to the water cooler where two other workers were gossiping.” The foreman doesn’t want to tell us what’s in those crates because it is new automatic machinery . That will mean fewer jobs for us.” Mohan saw fear and anger creep across the workers” faces Words spread like a wildfire. Soon no one was working, all were talking and their voices grew angrier and angrier. Finally, a worker stood on his bench and shouted,” If this is the way the management treats us, then let’s teach them a lesson. If they fire us , We’ll fire the boxes.” Just then the superintend came running and stood in the middle of the men.”What’s the matter “What’s happened?” “You are trying to replace us with new machines.” “What new machinery?” “The new machinery in those boxes” “Oh, my god! That’s equipment for our new plant. We’re only keeping these here for a few days Every one looked very foolish and tempers quickly cooled.” you should have told us”, one man said dejectedly. Mohan quietly slipped away. Questions: 1. What is the problem in this case? 2.Who is responsible for this episode? 3.Do you feel that the workers would have not agitated if there were two-way communication between the management and the workers?

BHOPAL GAS TRADEGY: COMMUNICATION FAILURES On December 3,1984 ,a runaway reaction had occurred in a storage tank of methelisocyanate (MIC) which was used to manufacture a pesticide. The values of the tank had burst, and a could of poisonous gas had escaped . The winds carried it to nearby shanty towns and the populous city of Bhopal, were thousands of people either died in sleep or woke and died fleeing. Those who survived suffered from burning eyes and lungs. Local medical facilities were not quipped for the disaster , and over the next few weeks thousands more died. Due to production problems , the plant was under a great deal of pressure to cut costs. A number of shortcuts and thus been taken with such items as crew training . Staffing patterns and maintenance schedules . The original procedure called for up to two years of training for employees in critical superintend capacities, but the plant operates had received about a month long training using classroom materials developed in the U.S and printed in English Perhaps most importantly at the time of the tragedy, the staff did not realize the gravity of the situation and even took a break for tea after the leak had been noticed , thinking they would have plenty of time to fix it. The operator in the control room did not notify his supervisor when the temperature began to rise inside the tank and the entire situation remained unattended for at least an hour. Mr.Warrren Anderson sitting in U.S , as CEO of union carble , needed to know exactly what had happened in Bhopal . He knew that he would have explain tragic accident to the employees, to the government officials in the both the united states and India / to the courts, and to the people. Yet he could not get answers to his own preliminary and personal questions. When telephone failed to yield answers, he got on a plane and few for India, Where he was immediately placed under house arrest ---unable to attend to the very business that had brought him there. His planet managers had also been arrested and were not allowed to talks to anyone. Question: 1. Discuss the levels where the communication system failed resulting in the tragedy. Base your answers on the information given in the above case. SWOT analysis: S-Strengths W-Weakness O- Opportunities T- Threats

MANAGERIAL COMMUNICATION SKILLS : Short Answer Questions: 1. Verbal & Non-Verbal Communication 2. Body Language 3. Face to Face Communication 4. Visual & Audio-Visual Communication 5. Media of Communication 6. Listening skills 7. Interpersonal Communication 8. Grapevine 9. Communication Styles 10. Role of Emotion in Interpersonal Communication 11. Perception 12. Oral Presentations 13. E-mail 14. Forms of Letters 15. Types of Reports 16. Formal and Informal Reports 17. Negative Report 18. Press Report

Essay Questions: 1. What is meant by Communication? Explain about human communication process. 2. Explain about the methods of communication. 3. What is the role of Communication in the Modern Organization? Discuss 4. Differentiate between Communication

Intrapersonal

and

Interpersonal

forms

of

5. Write a note on Exchange Theory, Johari Window and Transactional Analysis. Or Discuss briefly about the various models of Interpersonal Communication. 6. Distinguish between Formal Communication and Informal Communication. 7. Explain about the Motivation and how it influences the Interpersonal Communication. 8. Outline the various barriers of Communication. Briefly explain how to overcome them. 9. Discuss in detail about Gateways of Communication for effective Communication. 10. What are the characteristics of a Good Business Letter? Draft a Model Letter. 11. Outline the significance Correspondence.

and

Essentials

of

effective

Business

12. What are the characteristics of a Good Report? What is the structure of Report Writing?

MODEL QUESTION PAPER -107 :Business Communications Time: 3 Hours Max.Marks: 70 Section – A (5 x 4 = 20 Marks) Answer any FIVE questions not exceeding one page each. I. a. Media of communication b. Graperine communication c. Process of communication d. Audio-visual communication e. Listening skills f. Kinds of Reports g. Formal or official letter structure h. Information Technology use in communication. Section – B (5 x 10 = 50 Marks) II. a. Discuss the importance of communication in business organizations Or b. Differentiate between oral and written forms of communication. III.a. Discuss the application of Johari Window model of communication in organizations in detail. Or b. Differentiate between Intrapersonal and Interpersonal forms of communication ? IV. a. Describe various barriers of communication Or b. Discuss in detail about Gateways of communication for effective communication. V. a. Distinguish between formal and informal reports. Or b. Explain the precautions to be taken for writing good and bad news reports. VI.a. Explain the dos and don’t’s of oral presentations Or b. Discuss about the increasing use of computers in communication in the society and business as well.