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In China, business tends to be more personal. True It is expected that the Hispanic population in the United States will shrink slightly over the next 30 years. False Over the last four years, the weakneed U. S. economy has had a devastating impact on small business.T True Recently, there has been strong concern about climate change such as global warming caused by greenhouse gases, most notably carbon dioxide. True The outer layer, the general environment, is widely dispersed and affects organizations directly. False The task environmental dimension includes all elements that occur naturally on earth, including plants, animals, rocks, and natural resources such as air, water, and climate. False Toyota's response to recent events like the global economic downturn and the deadly tsunami in 0apan was to create a more efficiency driven culture with their focus turned to improve their internal environment instead of outward. True Customers are the people and organizations in the environment who acquire foods or services from the organization. True
Current employees, management, and especially corporate culture are part of an organization's internal environment True The general environment and the task environment are the two layers of an organization's external environment. True McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals. True The raw materials that organizations use to produce its outputs are provided by customers. False The labor market is made up by people in the environment who can be hired to work for an organization. True The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large. True Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training. True The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries. True
If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco. True Customers and competitors are two important sectors of the economic dimension of a firm's general environment False According to Manager's Shoptalk in chapter 3, one of the rules of doing business in China is ing that relationships are short-term. False Organizations must manage environmental uncertainty to be effective. True The sociocultural dimension of the general environment includes societal norms and values. True The economic dimension of the general environment includes consumer purchasing power. True An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate False A sales executive for General Motors fills an essential boundary-spanning role. True
More organizations are requiring all employees to perform boundary-spanning because environmental shifts can happen quickly. True Economic problems in other parts of the world have a tremendous impact on U.S. companies. True Competitive intelligence professionals are really just inhouse snoops who obtain information about other companies. True Given the increasing environmental uncertainty, managers in partnering organizations are shifting from a partnership orientation to an adversarial orientation. False A t venture involves a strategic alliance or program by two or more organizations. True Due to the stable environment and lack of technological change, mergers and t ventures rarely occur in the U. S. False Culture can be defined as the ability to speak different languages False Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that are not consciously aware of them. False
Physical symbols are associated with the surface level of organizational culture. True The set of key values, beliefs, and norms, that are shared by of an organization are combined to create the symbols of an organization. False A narrative based on events within the organization that is frequently repeated is called an organizational story. True A phrase or sentence that succinctly expresses a key corporate value is called a story. False The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero True A ceremony is a planned activity at a special event that is conducted for the benefit of an audience. True In determining what cultural values are important for the organization, managers should consider the external environment as well as the company's strategy and goals. True In adaptive cultures, managers are concerned with customers and processes that bring eful change. True
An achievement culture is found in an environment that is dynamic and requires high-risk decision-making. False A results-oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called the achievement culture. True The consisteancy culture has an external focus and a consistency orientation for a dynamic environment. False In today's business environment, most companies operate in a stable and rigid environment. False Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging ne opportunities, or organizational crises. True When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run. True In a high performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success. True
Quadrant A represents organizations that are focused primarily on bottom-line results and pa% little attention to organizational values. True Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of organizational success False The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement. True The environments in which businesses operate are increasingly ____ requiring managers to be ready to react and respond to even subtle environmental shifts. a. static b. universal c. constant d. dynamic (D) e. traditional ____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. a. organizational environment(A) b. Internal environment c. Task environment d. General environment e. Technological environment All of these are a part of an organization's task environment except ____.
a. customers b. labor markets c. competitors d. employers e. suppliers(D) Which of these in NOT a part of an organization's general environment? a. Technological b. Economic c. Competitors(C) d. Legal-political e. Sociocultural The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries. a. national dimension b. global dimension c. international dimension d. Japan's dimension(C) e. U. S. dimension Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U. S. markets. Which demographic category currently has the largest market size? a. Baby boomers(A) b. Generation X c. Generation Y d. Tweeners e. In-betweeners SweetTooth Candies is a U. S.- based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar
from South American companies. This business relationship highlights which dimension of the task environment? a. Customers b. Competitors c. Labor market d. Culture e. Suppliers(E) ___ is(are) included in an organization's task environment. a. Suppliers(A) b. ing procedures c. Technology d. Government e. Demographic characteristics The ____ represents people in the environment who can be hired to work for the organization. a. competitors b. labor market(B) c. suppliers d. customers e. Government All's applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Sociocultural b. competitors c. Technological d. Labor market(D) e. Legal-political The internal environment within which managers work includes all of the following except ____.
a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market(E) Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension? a. Sociocultural dimension b. Legal-political dimension c. Economic dimension d. Technological dimension(D e. Corporate culture dimension. ___ system draws resources from the external environment and releases goods and services back to it. a. Production b. closed. c. Open(C) d. Information e. Management The ____ environment represents the outer layer of the environment and affects organizations ____. a. task; indirectly b. general; directly c. internal;directly d. internal; indirectly e. general; indirectly(E) Anyone considering doing business in China, according to Manager's Shoptalk in Chapter 3, should keep in mind all of the following rules except ____. a. business in always personal b. don't skip the small talk
c. that relationships are not short-term d. be efficient with use of time(D) e. make frequently Which of the following rules, according to Manager's Shoptalk in Chapter 3, is about forging an emotional bond? a. Don't skip the small talk.(A) b. Business is always personal. c. that relationships are not short-term. d. Make frequently. e. Be efficient with use of time. Lying at the heart of Chinese culture, ____ is a ive, mutually beneficial connection between two people. a. kaizen b. ganqing c. renqing d. kansei e. guanxi(E) Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? a. Legal-political dimension b. Economic dimension c. Technological dimension d. Corporate culture dimension e. Sociocultural dimension(E) Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a (n): ____.
a. whistle-blower b. government organization c. pressure group(C) d. sustainable organization e. small business When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment. a. sociocultural(A) b. technological c. economic d. competitors e. suppliers The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension.(D) e. task dimension. A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? a. Technological b. Legal-political(B) c. Task d. Sociocultural e. Economic
The ____ dimension of the general environment includes federal, state, and local government regulations. a. technological b. legal-political(B) c. economic. d. sociocultural e. international Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty? b. Advertising/public relations(B) a. Boundary-s c. Mergers/t ventures d. Interorganizational partnerships e. All of these are a part of organizational response in adapting environment Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Figurehead b. Liaison c. Boundary-spanning(C) d. Disturbance handler e. Leader An interest group that works within the legal- political framework to influence companies to behave in socially responsible ways is called a(n): a. pressure group.(A) b. legal group c. political influence group d. social group e. none of these
In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing: a. natural resources.(A) b. economic resources c. financial resources d. human resources e. technology resources Which of the following dimensions of the general environment includes all elements that occur naturally on earth? a. Sociocultural dimension b. Technological dimension c. Economic dimension d. Natural dimension(D) e. Environmental dimension Integrated Computers, Inc. wants to compile a profile of the customer it "ill target in its next promotional mailing. What environment would this be found in? a. Internal environment b. Task environment(B) c. Work environment d. General environment e. None of these The people and organizations in the environment who acquire goods or services from the organization are: a. competitors. b. suppliers. c. customers.(C) d. employees e. potential employees.
____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes. a. Adaptation b. Risk c. environment consists of demographic factors, such as population density(C) d. Knowledge e. Education ____ environment consists of demographic factors, such as population density. a. Technological b. Sociocultural(B) c. Legal-political d. Internal e. Economic Roberta is a top-level executive at a banking institution.She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as ____. a. boundary-spanning(A) b. adaptive c. interorganizational d. external e. internal ____ is an approach to boundary spanning which results (rom using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant. a. Merger intelligence b. Business intelligence(B) c. Competitive intelligence
d. Partnership intelligence e. Environment intelligence Kristen's Jewelry Shop has just hired a comparative shopper to visit other local Jewelry stores to gain product pricing information. what strategy is this describing? a. Boundary-spanning roles.(A) b. A flexible structure c. Unfair practice d. Increase planning and forecasting e. t venture Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend? a. Outsourcing b. Interorganizational partnership(B) c. Adversarial orientation d. Merger e. Boundary spanning Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture? a. Visible artifacts(A) b. Underlying assumption c. Expressed values d. Heroes e. Ceremoni In the current external business environment, which of the following is true? a. Corporate culture defines success. b. The business environment is static.
c. Companies are more adversarial than ever before. d. Mergers are declining.(D) e. t ventures are on the rise. Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundaryspanning activities. a. top leaders b. middle manager c. line manager d. all employees(D) e. suppliers Companies can reduce boundaries and increase collaboration with other organizations by creating: b. interorganizational partnerships(B) a. flexible structures. c. new company cultures. d. new supplier connections e. none of these ____ is a part of Ford', the U.S. auto manufacture, task environment. a. Inflation rate b. Chrysler c. Securities and Exchange Commission (SEC), a government regulating agency d. Amazon.com, an online bookseller e. Ford's corporate culture Many organizations are adapting to the environment by developing more o a(n) ____ relationship rather than a(n) ____ relationship with competitors a. adversarial, partnership b. partnership, adversarial(B)
c. strategic, competitive d. competitive, strategic e. none of these When two or more organizations combine to become one, it is referred to as a: a. t venture b. flexible structure(B) c. mechanistic structure d. merger e. inorganic venture In a t venture between large and small businesses, large businesses can provide all of the following except: a. sales staff. b. research staff. c. Financial resources. d. distribution channels(D) e. top level management Molly Madison received "The Employee of the month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings? a. general environment b. Task environment c. Economic environment d. Internal environment(D) e. Political activity An organization's ____ is a part of its internal environment. b. salespeople a. customers c. consumer price index
d. suppliers e. competitors Culture can be defined as: a. the set of key values, beliefs, under standings, and norms shared by of an organization c. an object, act, or event that conveys meaning to others. d. a narrative based on true events that is repeated frequently and shared by organizational employees. e. None of these The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is: a. invisible artifacts.(A) b. expressed values and beliefs c. slogans and ceremonies. d. dress and office layout. e. none of these. The level of corporate culture in which values are so deeply embedded that are no longer consciously aware of them is: b. expressed values and beliefs. a. invisible artifacts. c. underlying assumptions and deep beliefs. d. dress and office layout. e. slogans and ceremonies. ____ are associated with surface level of organizational culture. a. Values b. Norms c. Manners of dress (C) d. Beliefs e. All of these
Which of the following would be considered a visual representation(s) of a company's corporate culture? a. All department heads have an executive office b. Each department has an award plaque for employee of the month. c. All employees are dress in professional business attire. d. Top level executives drive company owned sport car. e. All of these. An object, act, or event that conveys meaning to others is referred to as a: a. symbol b. slogan c. story d. hero e. culture(E) Culture tends to differ between ____ but appears similar within ____. a. organizations, industries(A) b. people, organizations c. groups, industries d. organizations, groups e. industries, geographical regions. Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess? a. Adapt ability culture b. Achievement culture c. Consistency culture
d. Involvement culture(D) e. Matrix culture ___ is a narrative based on true event that is repeated frequently and shared by organizational employees. a. Symbol b. Slogan c. Story d. Hero(D) e. Culture Symbols, stories, and heroes are important because they: c. acquaint customers to the organization. a. entertain executive level management. b. address the concerns of government. d. communicate the significant values of an organization. e. give employees something to talk about. A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a: a. symbol b. stories c. slogan d. hero(D) e. culture Heroes are important to an organization due to the fact that they: d. all of these a. exemplify key values of the organization. b. exemplify a strong corporate culture. c. serve as examples to other employees. e. none of these.
McDonald's "We Love to See You Smile" is an example of an example of a: a. ceremony b. symbol c. ritual d. slogan e. political activity(E) A ____ represents a phrase or sentence that succinctly expresses a key corporate value. a. symbol b. stories c. culture d. hero(D) e. slogan If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's: b. communicating its values to customers. a. utilizing a symbol c. using a slogan to present their values to customers and employees. d. utilizing a hero for the purpose of conveying values. e. using customers to harass the employees. For Southwest Airlines, all of the following can be suppliers except: c. Delta Airlines (providing competition). a. Exxon (providing jet fuel). b. Citibank (providing finances). d. Boeing (providing planes). e. All of these are suppliers for Southwest Airlines. "Chiquita. Perfect for Life." was Chiquita's:
a. ceremony b. slogan c. symbol (C) d. ritual e. all of these The adaptability culture emerges in an environment that requires ____ response and ____ decision making. a. fast; high-risk (A) b. fast; low-risk c. slow; high-risk d. slow; low-risk e. regulated; low-risk All of the following are types of corporate cultures except: a. adaptability culture. b. clan culture.(B) c. consistency culture. d. involvement culture e. achievement culture. The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment. a. external b. internal c. structural(C) d. competitive e. technological The consistency culture has a(n) ____ focus and an orientation for a ____ environment. a. external, stable b. external, dynamic(B) c. internal, stable
d. internal, dynamic e. structural, dynamic Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change? a. Adapt ability culture b. Clan culture c. Achievement culture(C) d. Consistency culture e. None of these research indicates that the one factor that increases a company's value the most is: b. people and how they are treated. a. investment in research and development. c. technology investment. d. a centralized organizational structure. e. attention to values. Which of the following cultures values and rewards a methodical, rational, orderly way of doing things? a. Achievement culture b. Involvement culture c. Accomplishment culture d. Consistency culture(D) e. Adaptability culture What is likely to happen to organizations that pay little attention to either cultural values or business results? a. Unlikely to survive for long. b. No help for performance during hard times. c. Profitable in short run but difficult to sustain over long term.
d. High performance. e. None of these(E) What is likely to happen to organizations that pay little attention to cultural values and instead stress business results? a. Unlikely to survive for long. b. No help for performance during hard times. c. Profitable in short run but difficult to sustain over long term. d. High performance. e. None of these. Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture? a. Quadrant A b. Quadrant B c. Quadrant C (C) d. Quadrant D e. Quadrant E A high-performance culture is based on all of the following except: a. solid organizational mission. b. shared adaptive values.(B) c. individual employee ownership of bottom-line results. d. individual employee ownership of organization's cultural backbone. e. singular focus on business results.
____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. a. Mission statement b. Vision statement c. Competitive intelligence d. Employee training e. Corporate culture(E) In a study by Kotter and Haskett evidence is provided to the claim that ____ is important for performance. c. surveying the external environment a. managing cultural values b. leading partnerships within an industry d. managing cl9ient relationships as boundary spanners e. empowering employees. Executives at One World advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension o( the general business environment? a. Natural(A) b. Sociocultural c. Legal/Political d. International e. Internal Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new s. The reward system focused on old reliable s, but Nikki as now under pressure to expand the customer base.
Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. Nikki could use the following to affect the corporate culture: a. structured sym b. stories about political heroes. c. stories about company officers, stressing a value. d. stories about economic depression.(D) e. all of these James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader? a. Egalitarian leader b. Totalitarian leader c. Cultural leader (C) d. Servant leader e. Transitional leader Nikki could hold ____. which are planned activities at special events to provide examples of company values. a. ceremonies(A) b. slogans c. symbols d. pictures of heroes e. none of these To affect the value system, Nikki will be working primarily with:
a. the legal-politic b. the sociocultural dimension. c. the internal cultural dimension. d. the economic dimension. e. the external dimension. Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. Melissa will be working primarily with a. the legal-politic b. the labor market. c. the internal cultural dimension. d. pressure groups. e. the sociocultural dimension The company's President wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information. The problem Melissa faced was a. culture gap. b. structural instability. c. environmental uncertainty. d. company transformation. e. legal problems.
Industrial Instruments operates in an environment that requires fast response and high-risk decision making. which type of culture may be appropriate here? a. Consistency b. adaptability c. Clan d. achievement e. Involvement Which of the following would be the best way for One-HitWonder to decrease its uncertainty? a. To create boun b. To eliminate interorganizational partnerships c. To merge with another company d. To create a t venture e.None of these Which of the following best describes One-Hit-Wonder's culture? a. Clan culture b. Achievement culture c. Consistency culture d. Adaptability culture e. None of these The external ____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. ... The ____ is the outer layer that is widely dispersed and affects organizations indirectly. ... A(n)____includes the elements within the organization's boundaries.
... The ____ environment includes the sectors that conduct dayto-day transactions within the organization ... An example of ____ dimension is that Dixon Ticonderoga Co. is in trouble because of increased competition especially from low-cost pencil companies in China. ... The ____ environment represents an ever-changing and uneven playing field compared with domestic environment ... The ____ dimension of the general environment includes scientific and technological advancements in a specific industry and in society. ... Lying at the heart of Chinese culture, ____ is a ive, mutually beneficial connection between two people. ... The ____ dimension of the general environment represents the demographic characteristics as well as the norms, customs, and values of the general population. ... Boundary-spanning roles Link to and coordinate the organization with key elements in the external environment. Business intelligence software
Software that analyzes data from multiple sources and extracts useful insights, patterns, and relationships that might be signi?cant. Ceremony A planned activity at a special event. Competitors Organizations within the same industry or type of business that vie for the same set of customers. Consistency culture Values and rewards a methodical, rational, orderly way of doing things. Cultural leader Defines and articulates important values that are tied to a clear and compelling mission. Culture The set of key values, beliefs, understandings, and norms shared by of an organization. Customers Include people and organizations that acquire goods or services from the organization. Economic dimension Represents the general economic health of the country or region in which the organization operates. General environment Indirectly influences all organizations within an industry and includes five dimensions. Hero
A figure who exemplifies the deeds, character, and attributes of a strong culture. Achievement culture A results-oriented culture that values competitiveness, personal initiative, and achievement. High-performance culture Emphasizes both cultural values and business results. Internal environment Includes elements within the organization's boundaries, such as employees, management, and corporate culture. International dimension In the external environment, represents events originating in foreign countries, as well as opportunities for companies in other countries. Interorganizational partnership Reduces boundaries and increases collaboration with other organizations. Involvement culture A culture that places high value on meeting the needs of employees and values cooperation and equality. t venture A strategic alliance or program by two or more organizations. Labor market The people available for hire by the organization. Legal-political dimension
Includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior. Merger When two or more organizations combine to become one. Natural dimension Includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate. Organizational ecosystem Includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive. Organizational environment Includes all elements existing outside the boundary of the organization that have the potential to affect the organization. Organizations with internal focuses and consistency orientations for a stable environment should create a(n)____ culture. ... Slogan A phrase, such as Disney's "The happiest place on earth," that succinctly expresses a key corporate value. Sociocultural dimension Includes demographic characteristics, norms, customs, and values of a population within which the organization operates.
Story A narrative based on true events that is repeated frequently and shared among organizational employees. Strategic issue An event or force that alters an organization's ability to achieve its goals. Suppliers Provide the raw materials the organization uses to produce its output. Symbol An object, act, or event that conveys meaning to others. Task environment Includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. Technological dimension In the general environment, includes scientific and technological advances in society. Briefly discuss the two key areas that cultural leaders influence culture. ... List the four categories of culture and describe what kind of environments each fit best in. ... Discuss the different levels of culture. ...
Based on the model in the text, discuss the relationship between external environmental characteristics and uncertainty. ... What are the three basic strategies for dealing with increased uncertainty with respect to customers, competitors, suppliers, or government regulations? ... Briefly describe the task environment and its four primary sectors ... Name the five dimensions of the general environment and describe each dimension. ... Define the organizational task environment. 9ist the four things this environment includes that could influence an organization. ... Name one of the two dimensions that organizations with high performance cultures emphasize. ... Name one of the two dimensions that the categories of culture are based on. ... List three visible artifacts of an organization's culture. ...
The general economic health of the country or region in which the organization operates is represented by the ____ dimension. ... List two reasons why ceremonies are held in an organization. ... List the five dimensions of the general environment. ... The ___ dimension includes government regulations at the local, state, and federal levels. ... A(n) ____ defines and uses signals and symbols to influence corporate culture. ... An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways, is called a(n) ___. ... A primary way in which managers shape cultural norms and values to build a high-performance culture is through ___. ... The ____of the general environment includes all elements that occur naturally on earth. ... Included in a(n) ____ environment are sectors that have a direct working relationships with the organization, among customers, competitors, suppliers, and the labor market.
... ____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats (rom the external environment, challenging new opportunities, or organizational crises. ... Managers today are concerned because technologically speaking, the ____ has given more power to customers and enabled them to directly impact an organization. ... The ____ culture places high value on HR, and the organization ma% be characterized by a caring, family-like atmosphere. ... ____ are organizations in the same industry that provide goods or services to the same set of customers. ... A culture that is a results-oriented that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called ____. ... People and organizations that provide raw materials the organization uses to produce its output are called ____. ... Adaptability culture emerges in an environment that requires ____ response and ____decision making. ...
The ____ represents people in the environment who can be hired to work for the organization. ... A slogan is a phrase or a sentence that concisely communicates a key corporate ____. ... Not having sufficient information about environmental factors to understand and predict environmental needs and changes is called ____. ... The deeds of ____ are extraordinary, but not so extraordinary that other employees cannot perform the same deeds. ... When environmental factors change rapidly, the organization experiences ____ uncertainty. ... A(n) ____ is a narrative based on true events that is repeated frequently and shared among organizational employees. ... ___, ____, and ___ are three types of strategies that organizations can use to adapt to environmental changes. ... An object, act, or event that conveys meaning to others is known as a(n) ___. ... Roles assumed by people that link the organization with the external environment are called ____ roles.
... ___ can be defined as the set of key values, beliefs, understandings, and norms shared by of an organization. ... Interorganizational partnerships allow companies to together to become ____ and share ___. ... ____ are becoming more popular as organizations strive to keep up with technological advancements and compete in the global economy. ... A(n)____is when two or more organizations combine to make one organization. ... A(n)____ involves a strategic alliance or program by two or more organizations. ... Study Everywhere! © 2016 Quizlet Inc. Follow @quizlet on Twitter.
Current employees, management, and especially corporate culture are part of an organization's internal environment True The general environment and the task environment are the two layers of an organization's external environment. True McDonalds, Burger King, and Checkers are competitors since all three sell fast food to individuals. True The raw materials that organizations use to produce its outputs are provided by customers. False The labor market is made up by people in the environment who can be hired to work for an organization. True The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large. True Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training. True The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries. True
If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco. True Customers and competitors are two important sectors of the economic dimension of a firm's general environment False According to Manager's Shoptalk in chapter 3, one of the rules of doing business in China is ing that relationships are short-term. False Organizations must manage environmental uncertainty to be effective. True The sociocultural dimension of the general environment includes societal norms and values. True The economic dimension of the general environment includes consumer purchasing power. True An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate False A sales executive for General Motors fills an essential boundary-spanning role. True
More organizations are requiring all employees to perform boundary-spanning because environmental shifts can happen quickly. True Economic problems in other parts of the world have a tremendous impact on U.S. companies. True Competitive intelligence professionals are really just inhouse snoops who obtain information about other companies. True Given the increasing environmental uncertainty, managers in partnering organizations are shifting from a partnership orientation to an adversarial orientation. False A t venture involves a strategic alliance or program by two or more organizations. True Due to the stable environment and lack of technological change, mergers and t ventures rarely occur in the U. S. False Culture can be defined as the ability to speak different languages False Cultural values in organizations are rarely observed, but are rather deeply embedded to the extent that are not consciously aware of them. False
Physical symbols are associated with the surface level of organizational culture. True The set of key values, beliefs, and norms, that are shared by of an organization are combined to create the symbols of an organization. False A narrative based on events within the organization that is frequently repeated is called an organizational story. True A phrase or sentence that succinctly expresses a key corporate value is called a story. False The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero True A ceremony is a planned activity at a special event that is conducted for the benefit of an audience. True In determining what cultural values are important for the organization, managers should consider the external environment as well as the company's strategy and goals. True In adaptive cultures, managers are concerned with customers and processes that bring eful change. True
An achievement culture is found in an environment that is dynamic and requires high-risk decision-making. False A results-oriented culture that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called the achievement culture. True The consisteancy culture has an external focus and a consistency orientation for a dynamic environment. False In today's business environment, most companies operate in a stable and rigid environment. False Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging ne opportunities, or organizational crises. True When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run. True In a high performance culture, organizations put high emphasis on both culture and solid business performance as drivers of organizational success. True
Quadrant A represents organizations that are focused primarily on bottom-line results and pa% little attention to organizational values. True Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of organizational success False The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement. True The environments in which businesses operate are increasingly ____ requiring managers to be ready to react and respond to even subtle environmental shifts. a. static b. universal c. constant d. dynamic (D) e. traditional ____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. a. organizational environment(A) b. Internal environment c. Task environment d. General environment e. Technological environment All of these are a part of an organization's task environment except ____.
a. customers b. labor markets c. competitors d. employers e. suppliers(D) Which of these in NOT a part of an organization's general environment? a. Technological b. Economic c. Competitors(C) d. Legal-political e. Sociocultural The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries. a. national dimension b. global dimension c. international dimension d. Japan's dimension(C) e. U. S. dimension Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U. S. markets. Which demographic category currently has the largest market size? a. Baby boomers(A) b. Generation X c. Generation Y d. Tweeners e. In-betweeners SweetTooth Candies is a U. S.- based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar
from South American companies. This business relationship highlights which dimension of the task environment? a. Customers b. Competitors c. Labor market d. Culture e. Suppliers(E) ___ is(are) included in an organization's task environment. a. Suppliers(A) b. ing procedures c. Technology d. Government e. Demographic characteristics The ____ represents people in the environment who can be hired to work for the organization. a. competitors b. labor market(B) c. suppliers d. customers e. Government All's applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Sociocultural b. competitors c. Technological d. Labor market(D) e. Legal-political The internal environment within which managers work includes all of the following except ____.
a. corporate culture b. production technology c. organization structure d. physical facilities e. labor market(E) Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension? a. Sociocultural dimension b. Legal-political dimension c. Economic dimension d. Technological dimension(D e. Corporate culture dimension. ___ system draws resources from the external environment and releases goods and services back to it. a. Production b. closed. c. Open(C) d. Information e. Management The ____ environment represents the outer layer of the environment and affects organizations ____. a. task; indirectly b. general; directly c. internal;directly d. internal; indirectly e. general; indirectly(E) Anyone considering doing business in China, according to Manager's Shoptalk in Chapter 3, should keep in mind all of the following rules except ____. a. business in always personal b. don't skip the small talk
c. that relationships are not short-term d. be efficient with use of time(D) e. make frequently Which of the following rules, according to Manager's Shoptalk in Chapter 3, is about forging an emotional bond? a. Don't skip the small talk.(A) b. Business is always personal. c. that relationships are not short-term. d. Make frequently. e. Be efficient with use of time. Lying at the heart of Chinese culture, ____ is a ive, mutually beneficial connection between two people. a. kaizen b. ganqing c. renqing d. kansei e. guanxi(E) Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? a. Legal-political dimension b. Economic dimension c. Technological dimension d. Corporate culture dimension e. Sociocultural dimension(E) Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a (n): ____.
a. whistle-blower b. government organization c. pressure group(C) d. sustainable organization e. small business When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment. a. sociocultural(A) b. technological c. economic d. competitors e. suppliers The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. legal-political dimension. b. sociocultural dimension. c. technological dimension. d. economic dimension.(D) e. task dimension. A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? a. Technological b. Legal-political(B) c. Task d. Sociocultural e. Economic
The ____ dimension of the general environment includes federal, state, and local government regulations. a. technological b. legal-political(B) c. economic. d. sociocultural e. international Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty? b. Advertising/public relations(B) a. Boundary-s c. Mergers/t ventures d. Interorganizational partnerships e. All of these are a part of organizational response in adapting environment Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Figurehead b. Liaison c. Boundary-spanning(C) d. Disturbance handler e. Leader An interest group that works within the legal- political framework to influence companies to behave in socially responsible ways is called a(n): a. pressure group.(A) b. legal group c. political influence group d. social group e. none of these
In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing: a. natural resources.(A) b. economic resources c. financial resources d. human resources e. technology resources Which of the following dimensions of the general environment includes all elements that occur naturally on earth? a. Sociocultural dimension b. Technological dimension c. Economic dimension d. Natural dimension(D) e. Environmental dimension Integrated Computers, Inc. wants to compile a profile of the customer it "ill target in its next promotional mailing. What environment would this be found in? a. Internal environment b. Task environment(B) c. Work environment d. General environment e. None of these The people and organizations in the environment who acquire goods or services from the organization are: a. competitors. b. suppliers. c. customers.(C) d. employees e. potential employees.
____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes. a. Adaptation b. Risk c. environment consists of demographic factors, such as population density(C) d. Knowledge e. Education ____ environment consists of demographic factors, such as population density. a. Technological b. Sociocultural(B) c. Legal-political d. Internal e. Economic Roberta is a top-level executive at a banking institution.She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as ____. a. boundary-spanning(A) b. adaptive c. interorganizational d. external e. internal ____ is an approach to boundary spanning which results (rom using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant. a. Merger intelligence b. Business intelligence(B) c. Competitive intelligence
d. Partnership intelligence e. Environment intelligence Kristen's Jewelry Shop has just hired a comparative shopper to visit other local Jewelry stores to gain product pricing information. what strategy is this describing? a. Boundary-spanning roles.(A) b. A flexible structure c. Unfair practice d. Increase planning and forecasting e. t venture Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend? a. Outsourcing b. Interorganizational partnership(B) c. Adversarial orientation d. Merger e. Boundary spanning Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture? a. Visible artifacts(A) b. Underlying assumption c. Expressed values d. Heroes e. Ceremoni In the current external business environment, which of the following is true? a. Corporate culture defines success. b. The business environment is static.
c. Companies are more adversarial than ever before. d. Mergers are declining.(D) e. t ventures are on the rise. Based on the notion that organizations are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundaryspanning activities. a. top leaders b. middle manager c. line manager d. all employees(D) e. suppliers Companies can reduce boundaries and increase collaboration with other organizations by creating: b. interorganizational partnerships(B) a. flexible structures. c. new company cultures. d. new supplier connections e. none of these ____ is a part of Ford', the U.S. auto manufacture, task environment. a. Inflation rate b. Chrysler c. Securities and Exchange Commission (SEC), a government regulating agency d. Amazon.com, an online bookseller e. Ford's corporate culture Many organizations are adapting to the environment by developing more o a(n) ____ relationship rather than a(n) ____ relationship with competitors a. adversarial, partnership b. partnership, adversarial(B)
c. strategic, competitive d. competitive, strategic e. none of these When two or more organizations combine to become one, it is referred to as a: a. t venture b. flexible structure(B) c. mechanistic structure d. merger e. inorganic venture In a t venture between large and small businesses, large businesses can provide all of the following except: a. sales staff. b. research staff. c. Financial resources. d. distribution channels(D) e. top level management Molly Madison received "The Employee of the month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings? a. general environment b. Task environment c. Economic environment d. Internal environment(D) e. Political activity An organization's ____ is a part of its internal environment. b. salespeople a. customers c. consumer price index
d. suppliers e. competitors Culture can be defined as: a. the set of key values, beliefs, under standings, and norms shared by of an organization c. an object, act, or event that conveys meaning to others. d. a narrative based on true events that is repeated frequently and shared by organizational employees. e. None of these The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is: a. invisible artifacts.(A) b. expressed values and beliefs c. slogans and ceremonies. d. dress and office layout. e. none of these. The level of corporate culture in which values are so deeply embedded that are no longer consciously aware of them is: b. expressed values and beliefs. a. invisible artifacts. c. underlying assumptions and deep beliefs. d. dress and office layout. e. slogans and ceremonies. ____ are associated with surface level of organizational culture. a. Values b. Norms c. Manners of dress (C) d. Beliefs e. All of these
Which of the following would be considered a visual representation(s) of a company's corporate culture? a. All department heads have an executive office b. Each department has an award plaque for employee of the month. c. All employees are dress in professional business attire. d. Top level executives drive company owned sport car. e. All of these. An object, act, or event that conveys meaning to others is referred to as a: a. symbol b. slogan c. story d. hero e. culture(E) Culture tends to differ between ____ but appears similar within ____. a. organizations, industries(A) b. people, organizations c. groups, industries d. organizations, groups e. industries, geographical regions. Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess? a. Adapt ability culture b. Achievement culture c. Consistency culture
d. Involvement culture(D) e. Matrix culture ___ is a narrative based on true event that is repeated frequently and shared by organizational employees. a. Symbol b. Slogan c. Story d. Hero(D) e. Culture Symbols, stories, and heroes are important because they: c. acquaint customers to the organization. a. entertain executive level management. b. address the concerns of government. d. communicate the significant values of an organization. e. give employees something to talk about. A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a: a. symbol b. stories c. slogan d. hero(D) e. culture Heroes are important to an organization due to the fact that they: d. all of these a. exemplify key values of the organization. b. exemplify a strong corporate culture. c. serve as examples to other employees. e. none of these.
McDonald's "We Love to See You Smile" is an example of an example of a: a. ceremony b. symbol c. ritual d. slogan e. political activity(E) A ____ represents a phrase or sentence that succinctly expresses a key corporate value. a. symbol b. stories c. culture d. hero(D) e. slogan If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's: b. communicating its values to customers. a. utilizing a symbol c. using a slogan to present their values to customers and employees. d. utilizing a hero for the purpose of conveying values. e. using customers to harass the employees. For Southwest Airlines, all of the following can be suppliers except: c. Delta Airlines (providing competition). a. Exxon (providing jet fuel). b. Citibank (providing finances). d. Boeing (providing planes). e. All of these are suppliers for Southwest Airlines. "Chiquita. Perfect for Life." was Chiquita's:
a. ceremony b. slogan c. symbol (C) d. ritual e. all of these The adaptability culture emerges in an environment that requires ____ response and ____ decision making. a. fast; high-risk (A) b. fast; low-risk c. slow; high-risk d. slow; low-risk e. regulated; low-risk All of the following are types of corporate cultures except: a. adaptability culture. b. clan culture.(B) c. consistency culture. d. involvement culture e. achievement culture. The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment. a. external b. internal c. structural(C) d. competitive e. technological The consistency culture has a(n) ____ focus and an orientation for a ____ environment. a. external, stable b. external, dynamic(B) c. internal, stable
d. internal, dynamic e. structural, dynamic Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change? a. Adapt ability culture b. Clan culture c. Achievement culture(C) d. Consistency culture e. None of these research indicates that the one factor that increases a company's value the most is: b. people and how they are treated. a. investment in research and development. c. technology investment. d. a centralized organizational structure. e. attention to values. Which of the following cultures values and rewards a methodical, rational, orderly way of doing things? a. Achievement culture b. Involvement culture c. Accomplishment culture d. Consistency culture(D) e. Adaptability culture What is likely to happen to organizations that pay little attention to either cultural values or business results? a. Unlikely to survive for long. b. No help for performance during hard times. c. Profitable in short run but difficult to sustain over long term.
d. High performance. e. None of these(E) What is likely to happen to organizations that pay little attention to cultural values and instead stress business results? a. Unlikely to survive for long. b. No help for performance during hard times. c. Profitable in short run but difficult to sustain over long term. d. High performance. e. None of these. Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture? a. Quadrant A b. Quadrant B c. Quadrant C (C) d. Quadrant D e. Quadrant E A high-performance culture is based on all of the following except: a. solid organizational mission. b. shared adaptive values.(B) c. individual employee ownership of bottom-line results. d. individual employee ownership of organization's cultural backbone. e. singular focus on business results.
____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. a. Mission statement b. Vision statement c. Competitive intelligence d. Employee training e. Corporate culture(E) In a study by Kotter and Haskett evidence is provided to the claim that ____ is important for performance. c. surveying the external environment a. managing cultural values b. leading partnerships within an industry d. managing cl9ient relationships as boundary spanners e. empowering employees. Executives at One World advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension o( the general business environment? a. Natural(A) b. Sociocultural c. Legal/Political d. International e. Internal Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new s. The reward system focused on old reliable s, but Nikki as now under pressure to expand the customer base.
Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. Nikki could use the following to affect the corporate culture: a. structured sym b. stories about political heroes. c. stories about company officers, stressing a value. d. stories about economic depression.(D) e. all of these James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader? a. Egalitarian leader b. Totalitarian leader c. Cultural leader (C) d. Servant leader e. Transitional leader Nikki could hold ____. which are planned activities at special events to provide examples of company values. a. ceremonies(A) b. slogans c. symbols d. pictures of heroes e. none of these To affect the value system, Nikki will be working primarily with:
a. the legal-politic b. the sociocultural dimension. c. the internal cultural dimension. d. the economic dimension. e. the external dimension. Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. Melissa will be working primarily with a. the legal-politic b. the labor market. c. the internal cultural dimension. d. pressure groups. e. the sociocultural dimension The company's President wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information. The problem Melissa faced was a. culture gap. b. structural instability. c. environmental uncertainty. d. company transformation. e. legal problems.
Industrial Instruments operates in an environment that requires fast response and high-risk decision making. which type of culture may be appropriate here? a. Consistency b. adaptability c. Clan d. achievement e. Involvement Which of the following would be the best way for One-HitWonder to decrease its uncertainty? a. To create boun b. To eliminate interorganizational partnerships c. To merge with another company d. To create a t venture e.None of these Which of the following best describes One-Hit-Wonder's culture? a. Clan culture b. Achievement culture c. Consistency culture d. Adaptability culture e. None of these The external ____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. ... The ____ is the outer layer that is widely dispersed and affects organizations indirectly. ... A(n)____includes the elements within the organization's boundaries.
... The ____ environment includes the sectors that conduct dayto-day transactions within the organization ... An example of ____ dimension is that Dixon Ticonderoga Co. is in trouble because of increased competition especially from low-cost pencil companies in China. ... The ____ environment represents an ever-changing and uneven playing field compared with domestic environment ... The ____ dimension of the general environment includes scientific and technological advancements in a specific industry and in society. ... Lying at the heart of Chinese culture, ____ is a ive, mutually beneficial connection between two people. ... The ____ dimension of the general environment represents the demographic characteristics as well as the norms, customs, and values of the general population. ... Boundary-spanning roles Link to and coordinate the organization with key elements in the external environment. Business intelligence software
Software that analyzes data from multiple sources and extracts useful insights, patterns, and relationships that might be signi?cant. Ceremony A planned activity at a special event. Competitors Organizations within the same industry or type of business that vie for the same set of customers. Consistency culture Values and rewards a methodical, rational, orderly way of doing things. Cultural leader Defines and articulates important values that are tied to a clear and compelling mission. Culture The set of key values, beliefs, understandings, and norms shared by of an organization. Customers Include people and organizations that acquire goods or services from the organization. Economic dimension Represents the general economic health of the country or region in which the organization operates. General environment Indirectly influences all organizations within an industry and includes five dimensions. Hero
A figure who exemplifies the deeds, character, and attributes of a strong culture. Achievement culture A results-oriented culture that values competitiveness, personal initiative, and achievement. High-performance culture Emphasizes both cultural values and business results. Internal environment Includes elements within the organization's boundaries, such as employees, management, and corporate culture. International dimension In the external environment, represents events originating in foreign countries, as well as opportunities for companies in other countries. Interorganizational partnership Reduces boundaries and increases collaboration with other organizations. Involvement culture A culture that places high value on meeting the needs of employees and values cooperation and equality. t venture A strategic alliance or program by two or more organizations. Labor market The people available for hire by the organization. Legal-political dimension
Includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior. Merger When two or more organizations combine to become one. Natural dimension Includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate. Organizational ecosystem Includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive. Organizational environment Includes all elements existing outside the boundary of the organization that have the potential to affect the organization. Organizations with internal focuses and consistency orientations for a stable environment should create a(n)____ culture. ... Slogan A phrase, such as Disney's "The happiest place on earth," that succinctly expresses a key corporate value. Sociocultural dimension Includes demographic characteristics, norms, customs, and values of a population within which the organization operates.
Story A narrative based on true events that is repeated frequently and shared among organizational employees. Strategic issue An event or force that alters an organization's ability to achieve its goals. Suppliers Provide the raw materials the organization uses to produce its output. Symbol An object, act, or event that conveys meaning to others. Task environment Includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. Technological dimension In the general environment, includes scientific and technological advances in society. Briefly discuss the two key areas that cultural leaders influence culture. ... List the four categories of culture and describe what kind of environments each fit best in. ... Discuss the different levels of culture. ...
Based on the model in the text, discuss the relationship between external environmental characteristics and uncertainty. ... What are the three basic strategies for dealing with increased uncertainty with respect to customers, competitors, suppliers, or government regulations? ... Briefly describe the task environment and its four primary sectors ... Name the five dimensions of the general environment and describe each dimension. ... Define the organizational task environment. 9ist the four things this environment includes that could influence an organization. ... Name one of the two dimensions that organizations with high performance cultures emphasize. ... Name one of the two dimensions that the categories of culture are based on. ... List three visible artifacts of an organization's culture. ...
The general economic health of the country or region in which the organization operates is represented by the ____ dimension. ... List two reasons why ceremonies are held in an organization. ... List the five dimensions of the general environment. ... The ___ dimension includes government regulations at the local, state, and federal levels. ... A(n) ____ defines and uses signals and symbols to influence corporate culture. ... An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways, is called a(n) ___. ... A primary way in which managers shape cultural norms and values to build a high-performance culture is through ___. ... The ____of the general environment includes all elements that occur naturally on earth. ... Included in a(n) ____ environment are sectors that have a direct working relationships with the organization, among customers, competitors, suppliers, and the labor market.
... ____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats (rom the external environment, challenging new opportunities, or organizational crises. ... Managers today are concerned because technologically speaking, the ____ has given more power to customers and enabled them to directly impact an organization. ... The ____ culture places high value on HR, and the organization ma% be characterized by a caring, family-like atmosphere. ... ____ are organizations in the same industry that provide goods or services to the same set of customers. ... A culture that is a results-oriented that values competitiveness, aggressiveness, personal initiative, and willingness to work long and hard to achieve results is called ____. ... People and organizations that provide raw materials the organization uses to produce its output are called ____. ... Adaptability culture emerges in an environment that requires ____ response and ____decision making. ...
The ____ represents people in the environment who can be hired to work for the organization. ... A slogan is a phrase or a sentence that concisely communicates a key corporate ____. ... Not having sufficient information about environmental factors to understand and predict environmental needs and changes is called ____. ... The deeds of ____ are extraordinary, but not so extraordinary that other employees cannot perform the same deeds. ... When environmental factors change rapidly, the organization experiences ____ uncertainty. ... A(n) ____ is a narrative based on true events that is repeated frequently and shared among organizational employees. ... ___, ____, and ___ are three types of strategies that organizations can use to adapt to environmental changes. ... An object, act, or event that conveys meaning to others is known as a(n) ___. ... Roles assumed by people that link the organization with the external environment are called ____ roles.
... ___ can be defined as the set of key values, beliefs, understandings, and norms shared by of an organization. ... Interorganizational partnerships allow companies to together to become ____ and share ___. ... ____ are becoming more popular as organizations strive to keep up with technological advancements and compete in the global economy. ... A(n)____is when two or more organizations combine to make one organization. ... A(n)____ involves a strategic alliance or program by two or more organizations. ... Study Everywhere! © 2016 Quizlet Inc. Follow @quizlet on Twitter.
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