Coca- Cola Internship Report 5073s

Contents Introduction of Coca-Cola...................................................................................... 2 History................................................................................................................... 2

Part One Introduction of Coca-Cola The Coca-Cola Company is the world’s largest beverage company, The Coca-Cola Company markets four of the world’s top-five soft-drink brands—Coca-Cola, diet Coke, Sprite and Fanta. And now currently the company has offered two new products in this market, Sprite 3G and Fanta Citrus. Sprite 3G is doing its business successfully and meeting the expectations of the management by capturing market share of “Dew” quickly but on the other hand the second newly introduced product is not meeting the expectations and still struggling to find out a proper place in the market but it is expected that the company may stop its production of this product in near future. Their beverage offerings encom nearly 400 brands, including coffees and teas, juices and juice drinks, sports drinks and waters as well as carbonated soft drinks. With operations in more than 200 countries, they have a diverse workforce of approximately 50,000 individuals. Together with their subsidiaries and bottling partners, they strive to be an integral and contributing member of each of the communities where they operate. The Coca-Cola Company is the world's leading manufacturer, marketer, and distributor of nonalcoholic beverage concentrates and syrups, with world headquarters in Atlanta, Georgia. The Company and its subsidiaries employ nearly 31,000 people around the world. Syrups, concentrates and beverage bases for Coca-Cola, the Company's flagship brand, and over 230 other Company soft-drink brands are manufactured and sold by The Coca-Cola Company and its subsidiaries in nearly 200 countries around the world. By contract with The Coca-Cola Company or its local subsidiaries, local businesses are authorized to bottle and sell Company soft drinks within certain territorial boundaries and under conditions that ensure the highest standards of quality and uniformity.

History A product which was destined to become the world’s biggest brand, Coca-Cola was first made in Atlanta, Georgia, on May 8, 1886, when Dr. John Stith Pemberton, a local pharmacist produced the drink. It was sampled at the local pharmacy and placed on sale as a

soda fountain drink. With an average of nine bottles sold per day in its first year, the drink soon became popular through advertising it as ‘Delicious and Refreshing’, a slogan that still stands today. With the outbreak of World War II, instead of Coca-Cola taking a hit, business boomed. Coca-Cola set out to provide every person in the U.S. armed forces with a bottle for five cents. This gave a chance for the drink to be sampled in areas that previously never had a chance to, and more than five billion bottles of Coke were consumed during the war. Soon after the country’s independence in 1947, Coca-Cola came to Pakistan in 1953. Like in every other country where it operates, the Coca-Cola business in Pakistan is a local business. The beverages are produced locally, providing employment to Pakistani citizens, and the product range and marketing reflects Pakistani tastes and lifestyle. After the introduction of Coca-Cola, Fanta was introduced in 1965, Sprite was introduced in 1972, and after a gap of 30 years, Diet Coke and Fanta Lemon were introduced in 2001. Currently, Coca-Cola beverages are produced and sold in Pakistan via the company’s own bottling plants which operate under Coca-Cola Beverages Pakistan Ltd. (CCBPL). A local service office, Coca-Cola Pakistan, focuses on marketing the Company’s brands locally.

Vision Be the outstanding beverage company leading the market, inspiring people, adding value through excellence. Vision statements are often more abstract and less direct than a mission statements and mission statements can vary from being very simple to very complex. People: Be a great place to work where people are inspired to be the best they can be. Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and satisfy people's desires and needs. Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value. Planet: Be a responsible citizen that makes a difference by helping build and sustainable communities.

Profit: Maximize long-term return to shareowners while being mindful of our overall responsibilities. Productivity: Be a highly effective, lean and fast-moving organization.

I thought that the vision statement points were more in depth and detail in comparison to their mission statement points when it should've been the other way around. The mission statement was more abstract and broad whereas the vision statement was more clear and direct. Both statements somewhat communicated what their goal is for the future and where the company is at now and I thought that both statements together did portray what the company was trying to achieve.

Mission Build a sustainable and profitable business through refreshing consumers, partnering with customers, delivering superior value to shareholders and being trusted by communities. The main difference between mission and vision statements are the mission statements communicate where a company is now while vision statements communicate where it wishes to be in the future - To refresh the world - To inspire moments of happiness and optimism - To create value and make a difference

Objectives, Strategies, and Tactics Decision making is a key aspect to any business. To pick the best decision for any situation you would need to know what your goal is, your reason, objectives, strategies and tactics. Objectives, strategies, and tactics are crucial to a business’s success. The main difference between those three are that objectives are medium-long term targets, strategies are long term objectives, and tactics are short term objectives. Objectives give a sense of direction, unity, and purpose. They play a big role in forming the foundation for companies in the decision making process. Objectives can be communicated

through mission statements. Strategies and tactics both refer to a plan or scheme but strategies are long term plans that will have significant consequences while tactics are short term and may be less significant in comparison to strategies.

STRATEGIC GOALS: The strategic goals are considered when company is thinking of the long-term objectives but at coca cola strategic objectives and goals are set up for three years. These strategic goals are decide by the top management with consultation by the parent company head quartered at Singapore. However, they are reviewed every year in the annual meeting to make sure that they are in line with the changing environment. They are:

To continue to be an organization providing the quality products to the valuable customers. To select and retain the professional people for the organization. To project an outstanding corporate image. To satisfy the customer through extra ordinary service and an excellent service along with the complete tactical and operational .

TACTICAL GOALS: The top management of the company on an annual basis devises these goals together with the consultation of the lower level employees. Then each departmental director is given these annual tasks that then subdivide it on the quarterly or monthly basis to have a proper check to

ensure that these objectives are achieved, mainly through marketing, is the job of the director of each division. For this year, these goals are:

To increase the revenues by 20% as compared to last year. To increase the total retail customers by around 10%. To increase the market share by 5%. To reactivate the discontinued customers by 30%.

OPERATIONAL GOALS: Operational goals are decided by the top management in consultation with the lower level employees. They are following the concept of management by objectives (MBO). Each employee is assigned its goals and is told what is expected of him and then he is evaluated on the basis of certain rules and regulations followed evenly by the company.

For example: a sales man is given following tasks, duties and certain targets: Each salesman has to oversee around 100-125 outlets. The frequency of visits to each outlet depends upon the sales of that particular outlet. Normally, a salesman has to visit a single outlet thrice a week i.e. every alternate day. This means that a salesman visits at least 20-30 outlets per day.