Competency Based Learning Material 594q4g

COMPETENCY BASED LEARNING MATERIAL

Sector: TOURISM Qualification Title: HOUSEKEEPING NC II Unit of Competency: Module Title:

OUR LADY OF TRIUMPH INSTITUTE OF TECHNOLOGY Bañadero, Ozamiz City Tel. no. 088-521-2653, 088-545-9078 Email: [email protected]

HOW TO USE THIS COMPETENCY- BASED LEARNING MATERIAL

Welcome! The unit of competency "Provide housekeeping services to the guest“ contains knowledge and skills and attitude in promoting career growth and advancement, specially to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development. The module:"Provide housekeeping services to the guests“contains training materials and activities for you to complete. In this module, you are required to go through a series of learning activities in order to complete each learning outcomes of the module. In each outcomes, there are Information Sheets, Self-Checks, task Sheets and Job Sheets. Follow and perform the activities on your own. If you have questions, do not hesitate to ask for assistance from your facilitator. Talk to your trainer and agree on how you’ll organize the training of this unit. Read throughthe learning guide carefully. It is divided into sections that cover all skills and knowledge you need to complete in this module. Work through all the information and complete the activities in each section. Read all information sheets and complete the self-check, suggested references are included to supplement the materials provided in this module. Your instructor will be your trainer, supervisor or manager who is there to you and show you the correct way of doing things covered in your training. Your trainer will tell you about the important things you need to consider when you complete the activities. It is important that you listen and take notes. You will be given an opportunity to ask questions and practice on the job. Make sure you practice your new skills during regular work shifts in order to improve your speed, memory and self-confidence. Communicate to your work mates with relevant experiences and ask for their guidance. Use the self-check questions to test your own progress.

Housekeeping NC II

Date Developed: Developed by: Kristine Faith C. Sunico

Document No.: Issued by: Page No.: Revision 1 #: _______

When you are ready, ask your trainer to observe you in performing the activities stipulated in the competency-based learning materials. After finishing this activities, ask for written on your progress. Your trainer keeps /pre-assessment report. When you have successfully completed each element, ask your trainer to mark on the reports that are ready for assessment. When you have completed in this module, and confident that you have had the sufficient expertise, your trainer will arrange an appointment with ed assessor to assist you, the result of you, the result of your assessment will be recorded in your Competency Achievement Report.

HOUSEKEEPING NC II COMPETENCY BASED LEARNING MATERIALS

LIST OF COMPETENCIES

No.

Unit of Competency

Module Title

Code

01

Provide Housekeeping Services to Guest Prepare Rooms for Guest Clean Premises Provide Valet Service Laundry Linen and Guest Clothes

Providing housekeeping services to guests Preparing rooms for guests Cleaning premises Providing valet services Laundering linen and guests clothes

TRS512307

02 03 04 05

TRS512308 TRS512309 TRS512310 TRS512311

MODULE CONTENT UNIT OF COMPETENCY: Provide Housekeeping Services to Guests Housekeeping NC II

Date Developed: Developed by: Kristine Faith C. Sunico

Document No.: Issued by: Page No.: Revision 1 #: _______

MODULE TITLE

:

Providing Housekeeping Services to Guests

MODULE DESCRIPTION : SUGGESTED DURATION:

This unit covers the knowledge, skills and attitude in providing general housekeeping services to guests. 80 hrs.

LEVEL OF QUALIFICATION NC II PREREQUISITE

:

SUMMARY OF LEARNING OUTCOMES:

LO 1 Identify and perform different housekeeping services LO 2 Handle housekeeping request LO 3 Advice guest on room and housekeeping equipment

Learning outcome summary LEARNING OUTCOME NO. 1

Provide Housekeeping Services to Guest

CONTENTS: 1. 2. 3. 4. 5. 6. 7.

Hotels codes and regulation Interpersonal skills: communication and listening skills Upselling and selling techniques Basic operational skills on facilities and equipment Personal hygiene Hotel organizational structure: departments and its function” Rank and File” Preparing requisitions for maintenance services.

ASSESSMENT CRITERIA: 1. Guest Arrival list and guest history are reviewed base on guest folio.

2. Guest is greeted and acknowledged by use of name whenever possible. 3. Upselling and selling techniques are prepared accordance with industry policy and procedure. 4. Guests are courteously advised on correct usage of the equipments. 5. Malfunctions are promptly reported accordance in standard Operating Procedure, and where possible, alternative arrangements are made to meet the guest needs. 6. All collection time for requested equipment is agreed upon where appropriate. 7. Coordination with other department is done in accordance with hotel’s organizational structure and its function. 8. Guests request are noted and coordinated with other department concerned. CONDITIONS: The trainee/student must be provided with the following:

Tools

Equipments

Tapes brochures/manuals guest folio/guest list caution sign

telephone computer shower( with hot and cold) refrigerator electric fan air conditioning unit shelves alarm clock television and video player

Housekeeping NC II

Materials/Supplies pen and paper housekeeping/FO forms operating manuals room supplies and amenities

Date Developed: Developed by: Kristine Faith C. Sunico

Document No.: Issued by: Page No.: Revision 1 #: _______

LEARNING ACTIVITIES Learning Activities

Special Instructions

1. Read the information Sheet no.

Perform all activities required by the

2-1.1 2. Answer Self- Check no. 2-1.1

module. Compare answer with Answer Key

3. View DVD No. 2-1.1 “”

Record all important details observed in the video presentation.

4. Return Demonstration

Compare Performance to Checklist

INFORMATION SHEET NO. 2-1.1 Providing Housekeeping Services to the Guests Learning Objectives: After reading this Information Sheet you should be able to:

Housekeeping NC II

Date Developed: Developed by: Kristine Faith C. Sunico

Document No.: Issued by: Page No.: Revision 1 #: _______