Elina Ataena Tekene - Food Prep Grill Counter Staff Amp Cashiers 4sp6d

PHONE- (M) 0210321561

E-MAIL- [email protected]

ELINA ATAENA TEKENE CARRER OBJECTIVE I am an extremely positive and reliable person having a fetish for providing exceptional customer service. I have experienced communication skills and I am a fast learner that is able to work in any job. I would constantly look out challenges, which would help me to achieve my personal and professional goals. I want to be a part of an organization with the positive work environment that offers challenge and responsibility. I love dealing with customers and I am seeking for the busy and varied istration role with interaction with people of different cultures. EDUCATION Qualifications

Institution

Years

Award in Future and Pathway Award in English

Tangaroa College

2013-2014

Tangaroa College

2013-2014

Award in Drama

Tangaroa College

2013-2014

Received a scholarship from S.S.A.B (Samoa)

Samoa College

2010-2012

Principal Award Graduate student Certificate in Travel and Tourism (level 3&4)

Samoa College Tangaroa College Manukau Institution of Technology

2010-2012 2013-2014 2015-2016

EDUCATION TRAINING 2017 Diploma in Pacific Rim Tourism (Level 5 & 6) (3 Years) Manukau Institution of Technology Written Communication, Tour Design, Marae Tikanga Tourism, Pacific Rim Studies, Integrated Tour Design, Business Communication, Specialist Functions, Frontline Services, Professional Communication, Planning a Tourism Product, Introduction to Marketing and Co-operative Education Placement, Cultural Tourism, Commercial Law, Management and Tikanga Rangahau. PROFESSIONAL TRAINING   

Leadership training course which taught me how to make control in stressful situations and also working well as a team. IT skills on many applications including Microsoft Word, Excel, etc. Frontline services training course which also taught me how to treat/deal with customers of different fields.

EXPERIENCE/ EMPLOYMENT HISTORY Position & Company Name

Team member Denny’s Restaurant 2012-2014

Team member (cashier) K-MART 2014-2014

Ticket taker/ Usher Event Cinemas 2014-2015

Receptionist Waipuna Hotel and Conference Centre 2015-2018

Guest Service Agent Waipuna Hotel and Conference Centre 2015-2018

Key responsibilities

Serving people and getting their orders. Responsible for a variety of tasks around the restaurant including food preparation and customer service. Maintaining cleanliness in the restaurant, waiting on tables and ensuring customers have an overall positive experience. Responsible for answering customers calls for their orders. Washing dishes and cleaning the kitchen. Dealing with customers by answering their questions. Handling money. Handles purchases made by customers every day. Stocking. Inventory management. Merchandising. Greeting customers’ Counting and record the number of tickets collected Checking tickets for appropriate seating Showing the customers’ where to find exits, bathrooms, and concession stands Answering the customers’ questions Ensure everyone adheres to safety rules Stamping hands or giving door checks to those needing to leave early but wish to return. Greeting/ welcoming hotel guests and answering any questions or concerns. Providing an outstanding guest experience. Maintaining an orderly front desk. Operating computer programs and multi-line phone systems. Maintaining guest records and book reservations. Completing basic cashier and bookkeeping responsibilities. ing necessary staff to solve problems when challenges arise, ensuring guest comfort. Responsible for answering calls from guests about their hotel reservations. Greeting arriving customers Assign the guests to their rooms Collecting the guests’ payment Addressing and anticipating the guests’ service needs. Making reservations over the phone and in person. Making sure the work environment is safe.

ACHIEVEMENTS 

Selected for the best customer service and was rewarded by owner.

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Certified for being the outstanding member in the team because of calm and friendly nature with customers.

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Selected for being honest and a dependable team player who contributed to group collaboration and consensual decision making and showed empathy and respect for others.

KEY SKILLS AND ATTRIBUTES • Team player: Able to work successfully in a team and equally able to work independently • Customer service: Able to maintain high levels of customer satisfaction and effectively deal with complaints • Responsible: Willing and able to take on responsibility and to complete tasks to high standards • Good Communication skills: Able to communicate well with people. NON-TECHNICAL SKILLS: 

Kind/friendly towards people.

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A clean criminal record.

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Demonstrate good physical fitness.

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Able to answer phone calling with professional manner.

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Ability to work a 24 hour rotating shift roster over 7 days, including weekends and holidays.

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Manage challenging customers independently in difficult situations.

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Ability to multitask and thrive in a fast paced environment.

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Ability to communicate with internal and external clients.

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Ability to handle complaints professional.

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Ability to cope well with stress and can work long hours too.

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Ability to learn quickly.

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Ability to work under pressure.

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Ability to tactfully deal with irate and difficult customers.

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The ability to be empathetic.

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Ability to work seamlessly with people of different cultures.

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Ability to maintain the best standards of professionalism.

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Ability to work roster shifts.

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Ability of rise to any challenges in new environment and situation.

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Ability to remain calm, composed and always maintain professionalism.

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Ability to provide exceptional customer service.

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Willing and eager to learn new skills.

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Time management skills.

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Work harmoniously with range of people in multicultural environments.

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Reliable and hardworking, motivated to cope under pressure with ability.

PERSONAL ATTRIBUTES: 1. 2. 3. 4. 5.

Loyal and Responsible. Maintain high standard of personal presentation. Trustworthy Responsive to the needs of others. Confident and approachable. Friendly, outgoing personality.

INTERESTS: Reading/dancing/going to youth (church)/rugby 

I dance for people at social events and put a happy smile on everyone’s faces.

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Inspired to read when I’m free.

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Enjoy working with children.

Meeting new people 

Meeting and communicating with new people at the same time gives me more confidence.

REFERENCES Owen Ormsby Programme Leader, Diploma in Pacific Rim Tourism, Manukau Institute of Technology. Mobile: 0275687696

Varinder Prashar Duty Manager (Denny’s Restaurant) Mobile: 0224354960 Lelea’i Tekene Youth Leader/ Shift Manager Mobile: 021824165

DECLARATION:

I solemnly affirm that all the data given by me is true and correct to the best of my knowledge.