Dear Students, Hope you are doing well and gearing up for TCS. As all of you know that this year we have Verbal Ability section added to the new test pattern where in we have to write an email. We have prepared a small document which will help you in not making mistakes if followed sincerely. Email writing is very simple and easy to clear. Don’t panic once you see the question. Follow the step by step guidelines so that you can ace email writing. We have also mentioned few links which you can go through, which will help you in preparing for Quant.
Do’s in email writing:– 1. Start writing the email directly. Do not add "To", "CC", "BCC" or "Subject" lines in the email. Only the body is needed. 2. Check for spelling mistakes in the email. 3. Read the email again for redundancies. Points should not be repeated too many times in an email. If important it should be repeated only once. 4. Check for SMS language in your email. 5. Check for grammar. Do not mix up active voice and ive voice, or tenses, or singular/plural. 6. Use Active Voice in the email. 7. Make sure all the phrases given are present in the email exactly the way they are provided. Do not alter or change them. Only then you can submit the answer. 8. Do not think that more words will fetch you more marks. Keep the word count minimum of 70 or the count suggested in the test. test Don’ts in email writing:– 1. Never use too much emotion in the email. It It’ss unprofessional. 2. Never speak ill of yourself, team or company in any emails. 3. Do not go overboard with apologies or thanking the clients.
4. Never address anyone with "beloved", "loving", "with love" in your emails. Totally unprofessional. 5. Never use capitals for whole words like - NEVER!, except for short forms, etc. 6. Do not break them up into individual words. Sequence of the phrases does not matter. 7. Do not exceed the word count to more than 100 1 0 words at any cost. 8. Do not change content of the email once you have crossed the less than 2 min’s limit.
Email Structure – 1. The mail body has to start with a "Dear" or a "Hi", followed by the first name of the person you are sending the mail to. For ex - Dear Vidya or Hi Harish. 2. Add an introduction to the mail. Introduction does not mean introducing yoursel yourself (which you have to do in case the person you are writing to does not know you). It means the person who will read your email understands what will be discussed in the email. 3. Follow the introduction with details. The details commonly are what you want to talk about in the mail. For ex - If you are writing a delay in the project mail - Start explaining about the delay - The why, what and how's of the delay. 4. Next should be the current and future steps to be taken if any. This is applicable the best for mails ls conveying bad news. For other mails apply this rule as needed, such as, in a training mail this might mean your expectations of the training. 5. For appreciation mails, etc be very careful to not lose focus on the team member being appreciated. Do not generalize his/her achievements and do not end up appreciating the whole team instead of the member to be appreciated. 6. Also for appreciation mails clearly mention how his/her achievements have impacted on the project. 7. Close the email with a simple statement with either thanking the client or asking him if they need anything else.
8. Simply use a "Thanks", "Thanks and Regards", or "Regards". If you have already thanked the person in the last statement, do not thank again. 9. Write your first name or full name at the ending.
Approach and PLAN:– 1. Read the question carefully and understand the keywords carefully – 1 min. 2. Think and pen down the points you want to include in the email. Penning down the words should be very brief and not lengthy. (If you are good at typing you can directly start typing your email) – 1 min 30 seconds. 3. Type the introduction. – 1 min. 4. Type the ending – 30 seconds. seconds 5. Type the rest of the body from the points you have written down in point 2. – 4min . 6. Check for spelling, grammar and redundancies and make any minor corrections needed. – 2 min.
Sample email:Email 1:Using the following phrases, write an email with minimum of 70 words wor to the customer Mr. Ram explaining delay to the project. Payment processing system – Schedule – 10th May (Friday) – Unexpected power outage – 3 days – Overall delay – 7 days – includes recovery of lost work – will not recur Sample format 1 Dear Ram, This is to inform you that there is a delay of 7 days in the “Payment processing system” project which we are working on. on As per schedule this was to go live on 10th May (Friday). There was an unexpected power outage recently which caused a delay of 3 days. Other issues caused by the outage increased the overall delay. We have decided to work on weekends to recover the lost time which includes recovery of lost work as well. We plan n to install backup power to make sure such issues will not recur. Please let me know if you see any further concerns. Thanks, Ravi Sample format 2 Dear Ram, The project “Payment processing system” was scheduled to be delivered on 10th May (Friday). However, due to an unexpected power outage in offshore site for past 3 days we lost few of our works for which we don’t have backup too. Hence we are expecting an overall delay in the delivery for a maximum of 7 days within which the team will wi work on the issues and everything will be sorted out. Apologies for the delay and we will ensure that the mistake will not recur in future again. Please let us know if you need any clarification. Thanks & Regards, Thejha
Email 2:-
Home work emails:Email 1:- Write an email to your team member appreciating his hard work which resulted in a completion of your team project on time. Email 2:- Write an email to your client explaining the delay in a project as a team member was affected by a disease Email 3:- You are the project leader for a team of 20 . As the team are not submitting the weekly time sheets regularly, you need to email them stressing the need to submit without fail. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your team informing the same. Phrases:- can be accessed online – lead to loss of pay – every week – do not default – used to bill client – actual working hours – by Friday – failure to adhere – time sheet filling application Email 4:- You ou are a part of corporate communication team in your company. The working time period is revised as 8:30 am to 5 5:00pm. :00pm. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to the employees in your company informing the same. Phrases:- by 30 minutes to avoid traffic – effect from next week – lunch duration – revised working time – free breakfast – office will start earlier – till the end of rainy season – will be in effect Email 5:- As your company is doing good business and expanding, your company is relocating it’s office to a new address. Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your customer informing the change in address. Phrases:- near outer ring road – shifting to – bigger office space – November 10 – change in telephone number – new address is provided below b – fourth floor – Cesina Business Park Email 6:- Using the following phrases, write an email with a minimum of 70 words and a maximum of 100 words to your parents describing the experience related to your first campus interview. Phrases:- 80 minutes – tensed – formal shirt – negative marking – write a program – early in the morning – written test – four member – explain – very happy Email 7:- Using the following phrases, write an email with minimum of 70 words to your manager Mr. Thejha requesting requestin him to the meeting
Phrases:- Malaria-weeks’ weeks’ time-Out time of office-Monday-Completion-backup backup-apologize-requestwork overnight Email 8:- Using the following phrases, write an email with a minimum of 70 words to your final year project guide explaining the delay in the project submission. Phrases:- submission date - foreign edition books - Schedule - 10th June - laptop crash - delay in printing – overall status - 9 days - approve the extension - shortage of money Email 9:- Write an e-mail mail to request request to conduct a training session for your associates using the following phrases, with a minimum of 50 words and a maximum of 100 10 words. Phrases:- training – sixteen xteen associates – tenth – August – twelfth three days – communication skills – assertiveness assertivenes – telephone etiquette – e-mail mail writing – confirm – two days – clarifications