Frimar09050680351pm09510072007 Conceptwave Order Care Overview 686e4i

• Automates manual order and exception handling tasks and system interactions • Graphical workflow management tools enable end s to rapidly create and configure processes, business logic, ordering screens, and data models • Integrates easily with other systems through XML/JMS/EAI interfaces • Pre-built service-specific data and flow templates minimize implementation costs/timeframes • Fully web-based, intuitive front end ing guided order entry and negotiation

ConceptWave Order Care® is a metadatadriven order automation product suite ing total order lifecycle management. ConceptWave Order Care suite encomes Order Negotiations (ON), Catalog Management (CM), Order Management (OM) and Order Analytics (OA) product modules which can operate as a total product suite or as stand-alone components. ConceptWave Order Care is a fully integrated and highly configurable service management platform that s several functions through a common product platform addressing the combined needs for order entry/order negotiation, order management, and fallout management. ConceptWave Order Care has the ability to leverage capabilities of middleware applications to provide connectivity to legacy systems and is able to build metadata-driven APIs tailored to the data required and available.

ConceptWave Order Care® Product Suite Order Negotiations (ON):

Catalog Management (CM):

Order Management (OM):

Order Analytics (OA):

Provides a highly flexible, fully customizable order negotiation process that integrates with virtually all back-end systems to speed new services to customers, reduce order errors, and improve flow through. ON capabilities include order entry, telecom sales , service negotiation, Web/ center , customer management, product data, & front office automation. An intuitive environment allowing the central definition of attributes like product features, availability, and bundles. Workflow rules can be tied to the product items at the product catalog level. Easily interfaces with downstream systems to manage and fulfill complex multi-product orders. Enables customer-specific order processing capabilities with unprecedented flexibility and low total cost of ownership. OM capabilities include order decomposition, order fallout management, routing, status tracking, business rule validation, message mapping, and automated work flow sequencing and control. Audits and tracks all aspects of the order lifecycle. Assesses order performance by responsible organization using a built-in reporting management infrastructure. Possesses ability to generate reports such as Order Alert Summary Dashboard, Operational Search Reports, and Management Reports on a number of parameters.

5945 Airport Road, Suite 285, Mississauga, Ontario, L4V 1R9 Canada Phone: 905 - 405 - 2188 188 Fax: 905 - 678 - 3135 www.conceptwave.com