It Welcome Kit 1.0.pdf 4k2a4z

IT Welcome Kit

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COPYRIGHT © 2006, Fujitsu Consulting Inc. All rights reserved. Other than for the purposes of evaluating this document, no part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as may be permitted in writing by Fujitsu Consulting. Microscope is a ed trademark of Fujitsu Consulting (Canada) Inc. Productivity Centre, Architecture Lab, Strategy Forum, Result Station, Dynamic Process Model (DPM), Object Relationship Model (ORM), Object and Process Alignment (OPAL), Results Chain, Microscope Workplace, Architecture Lab Workbench, and Result Station Modeler are trademarks of Fujitsu Consulting Inc.

Template revised: 06/19/2006

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TABLE OF CONTENTS 1

IT WELCOME KIT ........................................................................................................ 1 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15 1.16 1.17 1.18 1.19 1.20

HOW TO RAISE IT REQUEST? ............................................................................. 1 WHAT IS DOMAIN ID, HOW I CAN USE THEM. .................................................................... 2 HOW TO RESET DOMAIN S .............................................................................. 2 HOW CAN I INSTALL FREQUENTLY REQUIRED SOFTWARE’S ..................................................... 2 WHAT ARE THE FREQUENTLY USED LINKS? ........................................................................ 3 WHAT IS VIP ACCESS? ................................................................................................ 3 WHAT IS DWAAR? ..................................................................................................... 4 WHAT IS IT PORTAL .................................................................................................... 4 WHERE CAN I STORE BUSINESS DATA? ............................................................................. 4 HOW CAN I CONFIGURE MY OWN PRINTER? ....................................................................... 4 HOW CAN I MAKE THE CALL WITHIN THE CAMPUS AND OUTSIDE THE CAMPUS? ............................ 4 HOW DO I CONNECT TO AUDIO CONFERENCING FROM DESKPHONE ........................................... 5 HOW CAN I DO INSTANT MESSAGING WITHIN FUJITSU? ......................................................... 5 HOW TO DO BUDDY SEARCH? ........................................................................................ 5 HOW CAN I ACCESS MY EMAILS WHEN I AM NOT IN THE OFFICE? .............................................. 5 WHERE CAN I FIND QUALITY POLICIES AND INFORMATION SECURITY POLICIES? ............................ 6 HOW CAN I REPORT THE VIRUS/SECURITY INCIDENT? ........................................................... 6 WHAT IS POLICY? ........................................................................................ 6 WHAT IS THE SECURITY ON MY SYSTEM? ........................................................................... 6 HOW TO ACCESS MY PERSONAL INFORMATION ON INTERNET WITHIN FUJITSU CAMPUS .................. 6

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1 IT WELCOME KIT We welcome you on behalf of IT team. This document is designed to provide some quick details and responses to few frequently asked questions. Please go through this document and if you have any queries / suggestions then please write to us at [email protected]

1.1 HOW TO RAISE IT REQUEST?  IT is categorized as below:  IT Service Desk (Voice )  IT Computing Team (Desktop, Servers and Network)  IT Operations (IT asset allocation and telecom)  Enterprise Applications We have dedicated Voice Based . Please use 24x7 Service Desk @1828 and +91 20- 66331828 if call is made from outside, Email us at [email protected] 

IT Item Request : For any new hardware issuance, extension of asset e.g., Laptop, Data card and other assets



IT Service Request: For listed IT Services, which are not categorized as technical issues

 Working Hours for IT Computing Team: 

Normal Hours 9.00 A.M to 6.00 P.M on Weekdays

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Extended Hours 6.00 P.M to 6.00 A.M on Weekdays

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Weekend / Company Holidays

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1.2 WHAT IS DOMAIN ID, HOW CAN I USE THEM. We have two AD Environment (1. India 2. G09)  INDIA: India credential is to to system, Dwaar, ReqTrack Repository access, Ф (fi) connect  G09: G09 ID is credential to access Fujitsu email, Webapp, GDC Connect, Navigator, OTL, Eportal, MS Lync & GKE website

1.3 HOW TO RESET DOMAIN S Self Service module is available on homepage of ReqTrack to reset the s for India and G09 domains.

1.4

HOW CAN I INSTALL FREQUENTLY REQUIRED SOFTWARE’S You can access this portal from your favorites or click below URL: http://fc-pun01sccm12.india.rapidigm.com/CMApplicationCatalog/#/SoftwareCatalog/FullRefresh/true Use your India domain credentials for Confidential

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1.5 WHAT ARE THE FREQUENTLY USED LINKS?

1.6 WHAT IS VIP ACCESS?  VIP Access is a two factor authentication and it is required to connect to FCI resource through Fi-Connect  Associates have to install VIP Access either on Smart Phone, Laptop or Desktop to generate tokens. It is recommended to install VIP access on Smart Phone

Refer the below link for VIP access guide and FAQ https://dwaar.in.fujitsu.com/sites/SF/HR/SiteAssets/VIPAccess-Guide-Standard.pdf Confidential

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https://dwaar.in.fujitsu.com/sites/SF/HR/SiteAssets/VIPAccess-FAQ1v1.pdf

1.7 WHAT IS DWAAR? Dwaar is our Common portal for communication and knowledge, collaboration & communication portal from where you can get navigated to all applications. https://dwaar.in.fujitsu.com/SitePages/MainPage.aspx

1.8 WHAT IS IT PORTAL IT portal provides centralized access to all IT resources, issues or tickets logged, asset details allocated, policies/procedures and access to frequently asked questions https://dwaar.in.fujitsu.com/sites/IT/ITPortal/SitePages/Home.aspx

1.9 WHERE CAN I STORE BUSINESS DATA?

1.6.1 Home folder  Always keep important individual official data on a central server.  Home folders have been created for all s in order to allow all individuals to store important specific data.  Data stored on this folder is workstation independent.  Storage limit for home drive is 500 MB.  Home Drive will show in all s system (My Computer (H): Drive)

1.6.2 Project Repository: Data and SVN Repository  

Always keep important individual project data on a central server. Rights on the folder and folder path will be provided by Project Owners

1.10 HOW CAN I CONFIGURE MY OWN PRINTER?    

For Pune s Select Run from Command prompt and type \\fc-pun01-rico For Noida s Select Run from Command prompt and type \\fc-del01-ps01 For Hyderabad s Select Run from Command prompt and type \\fc-hyd01-ps01 For Bangalore s \\FC-BANG01-PS01

1.11 HOW CAN I MAKE THE CALL WITHIN THE CAMPUS AND OUTSIDE THE CAMPUS? VOIP Calls to other FCI Offices VOIP Calls to Pune VOIP Calls to Noida VOIP Calls to Bangalore

Dial "2"followed by the Pune Extension(XXXX) Example 2XXXX Dial "3"followed by the Noida Extension(XXXX) Example 3XXXX Dial "4"followed by the Bangalore Extension(XXXX) Example 4XXXX Confidential

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VOIP Calls to Hyderabad VOIP CALLING TO

Dial "5"followed by the Hyderabad Extension(XXXX) Example 5XXXX Australia, Canada, , Japan, Kuwait, Netherland, Finland, Qatar, Saudi, UAE, UK, and USA Dial"8" followed by the number with ISD Code (Authorization code not required) Example :8(+)001 (+) 866 573 4404 #

External Calls within same City

Dial "9" followed by the external number(xxxxxxx) Example 9(+02)61657777

External Calls :STD & ISD

STD dialing : Dial "9" followed by external number with STD and Authorization code Example :9(+)020 (+)27690001 XXXXXX #

International Dialing: "9" followed by external number with ISD code Example :9(+)001 (+) 866 573 4404 # XXXXXX# Conference Calls

Dial first Party Number and when the call is answered then press conference key and dial second number after call is answered, press again conference key up to five external parties.

1.12 HOW DO I CONNECT TO FUJITSU AUDIO CONFERENCING FROM DESKPHONE Dial *8 and enter the Participant Pin from any desk phone within the campus International and National access numbers are available on following URL https://unifiedconferencing.airtel.in/numberlist/?meeting-id=254252027%20

1.13 HOW CAN I DO INSTANT MESSAGING WITHIN FUJITSU? Microsoft Lync is instant messaging software available to all the s to communicate with other s. Features of Lync:  Online meeting within Fujitsu network  Outlook calendar integration  Instant messaging (One to one as well as multi-party) with other Fujitsu Regions.

1.14 HOW TO DO BUDDY SEARCH?

Search options to find our co employees  Dwaar : Type the name to be searched in search box on homepage of Dwaar, results will be displayed.  Outlook: Click on Employee Name, all relevant details will be displayed  Lync: Click on and type the employee name to be searched  Reqtrack: Search the co employees through Employee directory in Reqtrack

1.15 HOW CAN I ACCESS MY EMAILS WHEN I AM NOT IN THE OFFICE? 

Connect FCI India network Via Fi connect from outside campus refer to point 1.4 Confidential

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Webapp link will be reflected on homepage

1.16 WHERE CAN I FIND QUALITY POLICIES AND INFORMATION SECURITY POLICIES?    

Please refer to Policy Documents in Q http://fciqms.india.rapidigm.com/qms/ PO_001_ISMS_1v5 - Primary Policies for Information Security Management PM_030_ISMS_1v6 - Procedure for Information Security Management Systems ISMS Disciplinary process

1.17 HOW CAN I REPORT THE VIRUS/SECURITY INCIDENT?

If you suspect any presence of Virus in your PC, Disconnect your PC from the network immediately and do not switch off the machine.  Service Desk @1828 and report the same.  Please do not try to remove the Virus on your own.  Please do not shutdown the system or run any application or data files

1.18 WHAT IS POLICY?   

The should be minimum eight characters long having alphanumeric & both upper and lower case Do not reveal your to others including IT team All s (e.g., email, web, desktop computer, etc.) must be changed at least every 45 days

1.19 WHAT IS THE SECURITY ON MY SYSTEM? 

The following securities have been implemented on your system which you cannot alter at any time. o Content Management software will allow only authorized business websites on Internet at FCIPL campus o Allowed 10 MB in a day o DLP is Information security software installed on all the systems which are owned by FCIPL o This software will not allow you to connect any secondary media storage to any desktop and laptop at FCIPL o External media is not allowed in office campus e.g. Pen drive, digital camera, External hard drives, personal laptops etc.

1.20 HOW TO ACCESS MY PERSONAL INFORMATION ON INTERNET WITHIN FUJITSU CAMPUS  

Net cafe facility is available at each location for internet access. Public Mails, Secured Social sites, News and Sports sites are accessible.

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