Mobile Service Operator Questionnaire 1qcw

Survey on Mobile Operator Service By Group 3 ( Anurag , Tarun, Deepak, Shastakshi and Pawan) Name: - …………………………………………………………………………… Gender:……………………………………………………… Profession:- ……………………………………………………………………… Age:……………………………………………………………… City/village :- …………………………………………………………………….. Mobile no:………………………………………………….. State:- ……………………………………………………………………………….Pin code:-……………………………………………………… S. No

Questions

1.

Which mobile operator service do you use?

2.

You use prepaid or post-paid?

3.

Your sim card is CDMA or GSM ? a

4.

Is your preferred brand mobile operator easily available ?

5.

And how much it takes to activate the services on your mobile when you buy the new sim card? Did your mobile operator service get deactivated because of the document?

6. 7.

Are you aware of DND service ?

8.

Do you use DND service?

9.

Easy recharge of your mobile operator is available in your area?

1 0.

Which tariff plan suits you the most? 1 paise per second or 50 paise per minute?

1 1.

Do you use GPRS or mobile office services in your phone ?

1 2.

You have internet tariff plans?

1 3.

Are you satisfied with your mobile service provide?

1 4.

Which features you like most of your prefered mobile service provider?

1 5.

Are you aware of 3G services ?

1 6.

Which service you prefer more 3G or GPRS ?

Q. 17. I will now read out some attributes. As I read out each attribute, please tell me how important is that attribute while using the mobile operator. PARAMETERS

Very important

Somewh at importa nt

5 5 5

Network Tariff rates Mobile Number Portability Service GPRS & 3G services Voice call quality (echo, back ground noise, voice distortion ) Roaming rates Price of Sim Card Customer Care Service Process of purchase and activation of service ISD Tariff Plans

Somewh at un importa nt

Not at all importa nt

4 4 4

Neither importa nt nor un importa nt 3 3 3

2 2 2

1 1 1

5 5

4 4

3 3

2 2

1 1

5 5 5 5

4 4 4 4

3 3 3 3

2 2 2 2

1 1 1 1

5

4

3

2

1

Q.18 I will now read out some attributes regarding. As I read out each attribute, please tell me how do you rate these services based on experience with your mobile operator. S.No

Parameters

1.

Network

2

Tariff rates

3

Mobile Number Portability Service GPRS & 3G services

4 5 6

Voice call quality (echo, back ground noise, voice distortion ) Roaming rates

7

Price of Sim Card

8

Customer Care Service

Very poor

Poor

Avera ge

Good

Excelle nt

9 10

Process of purchase and activation of service ISD Tariff Plans

Q. 19. Taking everything in to consideration, how satisfied you are with

your mobile operator Very satisfied

5

Somewhat satisfied

4

Neither satisfied nor dissatisfied

3

Somewhat dissatisfied

2

Very dissatisfied

1