Mytnb Briefing To Developers Consultants And Contractors_vfinal (new).pdf 1833q

Taklimat Permohonan Bekalan Elektrik e-Application Migration to www.mytnb.com.my

BCRM Jun 2016 0

0

Contents

1

e-Apps Migration to www.mytnb.com.my

2

Supply Application Summary & Roles and Responsibilities

3

ing as a myTNB

4

Supply Application for More Than 100 kVA

5

Supply Application for Contractor

6

Key Takeaways

myTNB Self Service Portal Moving forward, transactions covered in e-Services, e-Apps and e-Bulk will be consolidated into https://www.mytnb.com.my.

2

e-Application Actual Cutover Timeline Key Dates for e-Application Actual Cutover Actual Cutover

Pre-Cutover Thu

Fri

Sat

Cutover

Sun Mon Tue Wed Thu

Fri

Sat

Sun Mon Tue Wed Thu

Post-Cutover Fri

Sat

Sun Mon Tue Wed Thu

Fri

30 Jun 1 Jul 1 Jul 3 Jul 4 Jul 5 Jul 6 Jul 7 Jul 8 Jul 9 Jul 10 Jul11 Jul12 Jul13 Jul14 Jul15 Jul16 Jul17 Jul18 Jul 19 Jul20 Jul21 Jul22 Jul < Day 0

Day 0 Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 Day 9Day 10Day 11Day 12Day 13Day 14

e-Application System Outage Period

3

6 July 12:00 PM Block for Contractor submission for: • NC • Rewiring and Application submission for: • COT Type 2 • COA

NO ACCESS

myTNB Go Live!

1 July 12:00 AM Block for Applicant submission for: • NC • Rewiring • COT Type 1 • Group NC • Group Ind

What happens during Cutover? (1/3) How TNB will continue Business-As-Usual The following payments will be accepted during Cutover. TNB Electricity Bill

Security Deposit

Meter Installation Tampering

Disconnection Order/ Disconnection Notice

The following payments will NOT be accepted during Cutover.

4

Connection Charges

Rechargeable Job Order

Stamp Duty

Sundries

What happens during Cutover? (2/3) How TNB will continue Business-As-Usual

5

Only the following Payment Collection channels below will be accepting payment during Cutover.

Kedai Tenaga (ePOS)

5

What happens during Cutover? (3/3) How TNB will continue Business-As-Usual The following applications will still be accepted offline at Kedai Tenaga: Process

Type New Application without Construction i) Move In Existing Premise/COT Type 5 (Move In Only)) ii) Move In Group-Individual

Accepted

Not Accepted

OPC Non-Domestic OPC Domestic

All LPC

Supply Application (NC)

New Application for Newly Built Premise (with Construction) i) NC Individual ii) NC Group

6

Normal/ Temporary Supply*

7 days supply connection (7DSC) CC Payment

Customized Contract

Rewiring

New Application for Rewiring

All types

CC Payment

Change of Tariff

New Application for Change of Tariff

All types

Meter Charges

Data Migration Approach 1. IDs

(a) Data Collection

Same as (A) list

Same as (A) list

(b) Data Conversion Additional IDs Same ID across from eServices 3 systems & eAPP

Remark: If project creator email address is not found in F, a SSP ID is created against the email address. 7

Data Migration Approach 2. Favorite List (CA associated with ID)

(a) Data Collection

Same as (A) list

(b) Data Conversion

8

Data Migration Approach 3. Project IDs > Parcels > Group Move-In

What will change & what will NOT change?

What Will Change?  Portal Address  Look and feel of the web page  Customer Experience

What Will NOT Change?  Supply application process  Person In Charge (PIC) at TNB  Online Form

These Important Dates & Events 1 July 2016 – Last day for Applicant to submit New Supply Application including Rewiring and Group Application

10

6 July 2016 – Last day for Contractor to update New Supply Application including Rewiring

6-20 July 2016 – NO ACCESS TO eAPPS

20 July 2016 – www.myTNB .com.my

Contents

1

e-Apps Migration to www.mytnb.com.my

2

Supply Application Summary & Roles and Responsibilities

3

ing as a myTNB

4

Supply Application for More Than 100 kVA

5

Supply Application for Contractor

6

Key Takeaways

Supply Application Summary

12

Roles and Responsibilities Supply Application Less than 100 kVA Role

Action

Individual*

 To fill up the supply application form  To submit the application form

*Previously known as Developer/Consultant/Developer Staff 13

Contractor

 To review submission of the applicant  To approve/reject the submission

Roles and Responsibilities Supply Application More than 100kVA

Role Process

Action

Individual* >100kVA Supply Application

 To fill up the supply application form  To submit the application form  To submit approved plan to Kedai TNB**  To pay Connection Charges

Individual*/ Contractor

Project Information

 To view project details (e.g. Functional Location, Project ID, SN #)  To add additional project PIC  To add electrical contractor  To view parcel

*Previously known as Developer/Consultant/Developer Staff ** Action performed outside the portal 14

Move-In Application

 To create and submit move-in application  To create and submit premise info creation application

Contents

1

e-Apps Migration to www.mytnb.com.my

2

Supply Application Summary & Roles and Responsibilities

3

ing as a myTNB

4

Supply Application for More Than 100 kVA

5

Supply Application for Contractor

6

Key Takeaways

ing as a myTNB

Step 1: Navigate to myTNB portal and as an individual here.

Step 2: for myTNB .

. Notes: 1. Developers/Consultants/Contractors need to themselves for an individual myTNB .

16

ing as a myTNB

Step 3: Fill in all the details and click ‘Create ’ button.

Step 4: Click on the link provided in the email to activate your

Notes: 1.Upon successful registration, s will receive an email from TNB SSP that an individual has been successfully created. 2.s can click on the link provided to activate their and they will be navigated to myTNB SSP. 17

ing as a myTNB

Step 5: into myTNB portal using ed name and .

Step 6: You will be navigated to My Dashboard page.

Notes:

1. Click on the ‘View Profile’ button at My Summary Profile on the MY Dashboard page. 18

ing as a myTNB

Step 7: You will be navigated to My Setting page.

Step 8: Click on ‘Bring to My Dashboard’ for Individual role, you will be navigated to My Dashboard screen.

Notes: 1.Click on the My Setting tab to enter My Setting page. s can choose to create an individual role or a contractor role. 2.s have options to choose Individual or contractor as homepage 19

3.Individual role is applicable to Developers/Consultants/Contractors.

ing as a myTNB

Step 9: Click on ‘Enroll for Contractor’ button to as a contractor.

Step 10: You will be navigated to My Dashboard page.

Notes: 1. Search for your ROC number and fill in the contractor enrollment form

2. Contractor role is applicable to contractors only. Contractors will be able to add a contractor role provided that company’s ROC number must be ed under Suruhanjaya Tenaga and license is not expired. 20

Contents

1

e-Apps Migration to www.mytnb.com.my

2

Supply Application Summary & Roles and Responsibilities

3

ing as a myTNB

4

Supply Application for More Than 100 kVA

5

Supply Application for Contractor

5

Key Takeaways

Supply Application for More Than 100kVA Supply Application

Step 1: and enter Supply Application Page.

Step 2: Choose load requirement and application type.

22

Supply Application for More Than 100kVA Supply Application

Step 3: Key in all the information required for the following tabs. Developer/Owner Information

23

Consultant Information

Supply Application for More Than 100kVA Supply Application

Step 3: Key in all the information required for the following tabs. Main Contractor information

24

Premise Information

Supply Application for More Than 100kVA Supply Application

Step 4: 4.1 Map A, Map B and Map C forms.

4.2 Attach the printed documents together with other mandatory documents. 4.3 Tick ‘ and Condition’ and Acknowledgement box and click submit.

25

Supply Application for More Than 100kVA Pay Connection Charges

Step 5: Applicant can view the status of the application and make payment when the status shows ‘Pending CC Payment’. a) View status of application

26

b) Make Payment

Supply Application for More Than 100kVA Project Information

Step 6: View Project Application information at My Project Application a) Click view to enter Project Information.

27

b) Check for Project details here

Supply Application for More Than 100kVA Project Information

Step 6: View Project Application information at My Project Application. c) Click on the Project PIC tab. Add Electrical Contractor and PIC details here.

28

d) Check for Parcel status here.

Supply Application for More Than 100kVA Project Information

Step 7: Edit and update the parcel details to create Application (Move-In/Premise Info Creation).

29

Supply Application for More Than 100kVA Move-In Application

Step 8: Key in all the required information for the Application. Customer Details

30

Premise Information

Supply Application for More Than 100kVA Move-In Application

Step 9: 9.1 and submit the printed form.

9.2 Attach the printed document together with other mandatory documents. 9.3 Tick ‘ and Condition’ and Acknowledgement box and click submit.

31

Contents

1

e-Apps Migration to www.mytnb.com.my

2

Supply Application Summary & Roles and Responsibilities

3

ing as a myTNB

4

Supply Application for More Than 100 kVA

5

Supply Application for Contractor

5

Key Takeaways

Supply Application for Contractor Contractor Assignment

Step 1: as a contractor and enter My Dashboard screen.

Supply Application for Contractor Contractor Assignment

Step 2: Fill in the information as required. Applicant Details

Technical Details

Supply Application for Contractor Contractor Assignment

Step 2: Fill in the information as required Load Details

Supply Application for Contractor Contractor Assignment

Step 3: 3.1 and print form.

3.2 Attach the printed document together with other mandatory documents. 3.3 Tick ‘ and Condition’ and Acknowledgement box and click submit.

Supply Application for Contractor Contractor Assignment

Step 4: Click “Reject” to reject the application submitted by the applicant and provide reason for rejecting the application.

Contents

1

e-Apps Migration to www.mytnb.com.my

2

Supply Application Summary & Roles and Responsibilities

3

ing as a myTNB

4

Supply Application for More Than 100 kVA

5

Supply Application for Contractor

5

Key Takeaways

Key Takeaways (1/2)

1

2 100% of applications to be submitted online

3

4 Encourage customers to with myTNB

39

Ensure accurate customer data (phone numbers, email addresses, etc)

Online payment limited to amounts of RM 30,000 and below

Key Takeaways (2/2)

5

6 Advise customers on the downtime – expedite/delay applications and payment

40

Contractors need to clear cheques prepared by customers at Kedai Tenaga by keeping the myTNB application number

Thank You