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Quick Start Guide SG-S400 Series 13
3
Unpacking the Appliance
Unpack the shipment package and the contents of the box. The Blue Coat SG-S400 series appliance ships with the following components:
Blue Coat SG-S400 series appliance
Software License Agreement
Two AC power cords
Safety and Regulatory Compliance Guide
Null-modem serial cable
Quick Start Guide (this document)
Two / four post slide-rail kit
Rack mount ears w/ installation hardware
23
ing the LEDs and LCD Display
To install the SG-S400 appliance into a four-post equipment rack, follow the steps below: 1. Attach the inner rail to the appliance (Figure 5):
To that the appliance has booted and is operational, check the following:
a. Align the inner rail to the four mounting posts on the side of the chassis and lock the rail into position by sliding it towards the rear of the appliance. Ensure that all four mounting posts snap into the slots on the inner rail.
Figure 3 shows the location of all the major control functions located on the front of the SG-S400 series appliance. After the appliance boots up, the System Management LED should be Off while the Power LED should alternate between amber and green, denoting an unconfigured state.
b. Install (1) M3 screw to secure the inner rail to the appliance. c. Align the rack mount ear against the raised mounting posts and install (2) M3L4 screws to secure the rack mount ear to the appliance. Ensure that the captive screw faces the front. d. Repeat steps 1a-1c for the opposite inner rail.
Connecting the Cables
Blue Coat recommends connecting the cables and ing the LEDs and LCD display to ensure functionality before rack mounting the appliance. Note: Network deployment cables are not included and must be supplied by the . Figure 1 shows a typical Blue Coat SG-S400 network deployment:
After completing the function check, power down the appliance by pressing the rear soft power switch. Remove the network cables and power cords to prepare the appliance for rack mounting.
4 The following installation assumes the network deployment shown in Figure 1 is in use. For other deployment options, see the deployment guides, available for viewing at: https://bto.bluecoat.com/documentation/pubs/SGOS 6
Rack Mounting the Appliance
2.
Assemble the slide-rails (Figure 6): a. Loosely attach Rail_C to Rail_A. The precise attachment location depends on how far Rail_C must be extended (or retracted) to fit your specific equipment rack model. It might be necessary to remove Rail_C from Rail_A to determine the proper installation length for your network rack. Temporarily mount Rail_C to Rail_A by doing the following:
The slide-rail rack mounting kit included with the appliance allows the appliance to be installed in multiple configurations. This Quick Start Guide will show the tasks required to install the SG-S400 series appliance into a four-post rack.
1.
Approximate the slide-rail installation length by lining up the front and rear mounting faces against the equipment rail. Be sure that the slide-rail mounting faces are on the outside of the equipment rack vertical rails.
2.
Temporarily install (3) M3 screws through the slotted hole located on Rail_C after the installation length has been determined. Be sure to install the screws equidistantly to distribute the loads placed on the rail.
Note: For comprehensive information on the slide-rail rack mounting kit and additional installation options, see the S400 Series Maintenance and Upgrade Guide at: https://bto.bluecoat.com/documentation/pubs/view/S400 Series To ensure safety before you begin rack mounting the appliance, follow these instructions: 1. Power off the appliance and disconnect all cables. 2.
Read the Rack Mount Warnings section of the included Safety and Regulatory Compliance Guide.
3.
Take adequate safety and grounding measures to avoid creating an electric shock hazard and to prevent bodily injury.
b. Repeat step 2a for the opposite slide-rail.
To install the SG-S400 into a four-post equipment rack, you may need the following tools and hardware:
To function test your SG-S400 appliance in an in-path deployment (Figure 2): 1. Remove the EULA (End License Agreement) sticker located on the rear of the appliance. Be aware that you are agreeing to the and conditions of the EULA by removing the sticker and installing the product. 2.
Disconnect the existing LAN switch cable from the WAN router.
3.
Connect the Ethernet cable from the LAN switch and plug it into the 2:1 port network interface on the SG-S400 appliance.
4.
Connect an Ethernet cable from the WAN router to the 2:0 port network interface on the SGS400 appliance. The interface auto-negotiates 10/100/1000 Base-T speed and duplex settings.
M4 Nut driver / Adjustable wrench
Equipment rack specific screws (please refer to your equipment rack guide for more information)
#2 Phillips head screwdriver
To install the SG-S400 into a four-post equipment rack, you need the following items:
3.
Mount the slide-rail assemblies into the four-post rack (Figure 7, located on the other side of the poster):
5.
Connect a null-modem serial cable from the SG-S400 appliance to a PC (or serial terminal). This connection is used to perform initial configuration via a direct serial connection.
a. Place the assembled slide-rail against the equipment rack and attach the Rail_A front bracket to the outside face of the rack using (2) rack screws. Do not fully tighten! The Rail_A front bracket will be tightened after the appliance is secured in step 4c.
6.
Connect the socket end of the enclosed power cords into the power supply inlets, and then connect the plug into a power source. If the appliance does not automatically power on, switch the appliance on by pressing the rear soft power switch and continue to section three.
b. Extend (or retract) Rail_C to align the mounting face of the bracket against the outside face of the equipment rack and attach with (2) rail screws. Do not fully tighten! The Rail_C bracket will be tightened after the appliance is secured in step 4c. c. Tighten the Rail_C side mounting screws.
Note: This appliance retains memory of being turned off with the soft power switch. In such cases, the soft power switch must be used to turn it back on after power is connected. However, if power is disconnected while the appliance is on, it will automatically turn on when power is restored.
d. Repeat steps 3a-3c for the other side. Ensure both slide-rail assemblies are at the same height in the rack.
Note: You must remove the inner rail from Rail_A before starting the installation. For more information on this task, refer to the S400 Series Maintenance and Upgrade Guide.
Flip over to complete the installation
3.
Configure the terminal emulation software to the following settings: Baud rate: 9600 bps
Data bits: 8
Parity: none
Stop bits: 1
Flow control: none
4.
Power on the SG-S400 appliance and then press <Enter> three times on the terminal emulator.
5.
Choose a configuration method: [Manual Setup] Select this method if you are configuring the SG-S400 appliance without Director (provides centralized management for SG appliances). [Director-managed setup] Select this method if you are ing this SG-S400 with Director. You will need the Director appliance IP address and registration . To continue with Director-managed setup, go to step 7.
6.
Select how this SG-S400 will be deployed: [Acceleration] Select this solution for simplified configuration of acceleration deployments. Selecting acceleration sets the Sky Management Console as the default interface. This solution is typically for MACH5 Edition owners. If you select acceleration, you must choose one of the following physical deployment options:
Physically in-path Virtually in-path using WC Any other [Other Solution] Select this solution for all other deployments. This solution is typically for Proxy Edition owners. Selecting this sets the Advanced Management Console as the default interface. 7. 4.
Secure the SG-S400 appliance into the equipment rack (Figure 8): a. Align the grooves on the inner rail with those on Rail_A, and slide the appliance half-way into the rack.
Enter the network configuration parameters when prompted. If your SG-S400 appliance is connected to the network, the configuration wizard will attempt to DNS server addresses and auto-detect link settings.
83
Troubleshooting
This section describes how to troubleshoot several hardware problems. Problem: The system does not power up. Solution: Check the power cords and that the outlet is receiving power. Problem: The System and Power LEDs are green, but there is no network connectivity. Solution: Check the network connections to that they are not loose. Otherwise, the problem might be a bad network cable or an issue with the router/switch. Problem: I am unable to access the management console using my browser. Solution: Check all network configuration information, the subnet mask and default-router configurations, and that no other devices on the network are attempting to use the same IP address. Problem: I receive an invalid certificate warning when attempting to access the management console using my browser. Solution: This is normal. The SG-S400 generates a self-signed certificate upon initial configuration. You can safely ignore the warning or import the SG certificate into your browser to avoid future warnings. Problem: I do not see my appliance model listed on the SGOS page for the release I want to install. Can I any version to upgrade or downgrade my appliance? Solution: Blue Coat has specific upgrade/downgrade path recommendations and SGOS versions for your appliance in order to ensure reliability and performance. Deviating from these recommendations might result in a non-operational appliance. Do not attempt to install uned versions of SGOS onto your appliance. Problem: After successful configuration of the appliance, the LCD continues to display IP address not configured. Solution: Add a valid IP address for the SYS MGMT 0:0 port (system management). Note that an unconfigured SYS MGMT 0:0 port does not impact functionality or otherwise affect performance of the appliance in any way.
b. Depress the gray tab on the inner rail to slide the appliance fully into the equipment rack. c. Withdraw the appliance to access the rack mounting screws and tighten the Rail_A and Rail_C rack mounting screws that secure the slide-rails to the equipment rack (See Figure 7, inset a and b). d. Push the appliance fully into the equipment rack. e. Tighten the thumbscrews on the retaining ears to prevent the unit from sliding out of the equipment rack.
63
Logging in to and Licensing the SG-S400 Appliance
After your SG-S400 appliance is configured for network access, complete the installation by ing network connectivity and ing and licensing the appliance. To complete the SG-S400 installation: 1. that you can to the appliance via the Web browser. To to the appliance: a. Enter the SG-S400 IP address into your Web browser's Address or Location box using the following format: https://SG_ipaddress:8082.
2.
Service Information How to — For the current list of regional customer phone numbers, go to: http://www.bluecoat.com//customer-
b. Enter the name and specified during configuration to access the management console. The management console loads within your browser window.
When ing Blue Coat Systems for technical phone or to set up an RMA, be prepared to provide your serial number to entitlement. If you do not have your serial number, supply Blue Coat with your Contract Number, which can be found on your Contract Certificate.
After , and activate your license. If you have a Proxy Edition license, go to step a; if you have a MACH5 Edition license, go to step b.
If you have purchased a Contract but have not received a Contract Certificate, go to: http://www.bluecoat.com//customer-
a. To activate a license from the Advanced Management Console, navigate to the License page: Maintenance > Licensing > Install and click Retrieve. The Request License Key dialog displays. Go to step c to finish licensing the appliance. b. To activate a license from the Sky Management Console, navigate to the License page: System Settings > Software > Licensing. c. Enter your existing BlueTouch Online credentials and click Request license (for the Advanced Management Console) or Submit credentials and install license (for the Sky Management Console). Note: The SG-S400 appliance ships with a 60-day trial period. The appliance can be ed and licensed at any time during that period.
BlueTouch Online — BlueTouch Online https://bto.bluecoat.com allows you to create new technical cases and review and comment on open cases at any time. You also have access to exclusive Blue Coat materials, installation notes, and updates. To obtain a BlueTouch Online , go to: https://bto.bluecoat.com/request Blue Coat Offerings — For a list, see http://www.bluecoat.com// Americas: Blue Coat Systems Inc. 420 North Mary Ave Sunnyvale, CA 94085-4121
Rest of the World: Blue Coat Systems International SARL 3a Route des Arsenaux 1700 Fribourg, Switzerland
Recycling Information
73 5.
Reconnect the cables. Follow the instructions in Task 2— Connecting the Cables and Task 3 — ing the LEDs and LCD Display, to proper function.
53
This section lists additional resources for the SG-S400 appliance. Context-Sensitive Help
Online Help. To access, click the Help button in the Sky Management Console or Advanced Management Console.
Reference Documentation
To access the SG-S400 appliance reference documentation, click the documentation link in the Sky Management Console or Advanced Management Console interfaces, or visit: https://bto.bluecoat.com/documentation/pubs/SGOS 6
Hardware Documentation
Blue Coat hardware document depository, to access visit: https://bto.bluecoat.com/document/pubs/hardware
Performing Initial Configuration
You must have the following network information on hand to perform initial configuration:
SG-S400 IP address
Default Gateway IP address
Primary DNS server IP address
ID and
Link settings (speed and duplex)
Director IP address (if using Director)
Subnet mask
To access the SG-S400 command-line interface and run the configuration wizard: 1. Confirm that a null-modem serial cable is connected from the SG-S400 appliance to your workstation serial port. For cabling instructions, see Connecting the Cables. 2.
Next Steps
Open a terminal emulation program such as Microsoft HyperTerminal®, PuTTY, Tera Term, or Procomm™.
RECYCLE YOUR OLD BLUE COAT APPLIANCE! — Blue Coat offers an easy and sustainable way to recycle your decommissioned Blue Coat appliances. Simply use your new shipping box to send us your old appliance, absolutely free of charge. For details and shipping information, please visit: http://www.bluecoat.com//recycling-blue-coat-products WHY RECYCLE? — According to the latest figures on E-Waste and Recycling from the Environmental Protection Agency (EPA), the recycling rate for electronic waste in the United States is under 20%. The remaining 80% of waste products end up in landfills or incinerators. Without proper recycling, toxic chemicals and other hazardous materials pose serious environmental and health risks. By offering a free and easy-to-use Product Take-Back program to its customers, Blue Coat enables businesses to efficiently and responsibly dispose of their used technology. Find out how! 1. 2.
Fast and easy to use Use your new appliance carton to ship us your old technology. Protects people and the planet Responsible technology recycling is good for business and the environment. Free for our customers We cover the costs, including shipping.
Answers to Frequently Asked Questions Blue Coat Knowledge Base, available at: https://kb.bluecoat.com
3.
Blue Coat Community
Blue Coat Forums, available at: https://forums.bluecoat.com
To take advantage of this offer, visit www.bluecoat.com//recycling-blue-coat-products and follow the simple instructions.
Classroom and Web-based Training
Blue Coat Training, available at: http://www.bluecoat.com//training
Deployment Planning and Consultation
Blue Coat Professional Services, available at: http://www.bluecoat.com//professionalservices
Technical
Blue Coat , available at: http://www.bluecoat.com//overview
SGOS Release Web page
Blue Coat SGOS software releases, available at: https://bto.bluecoat.com/
To view an online version of this document, go to: https://bto.bluecoat.com/documentation/pubs/view/S400 Series
© 2013 Blue Coat Systems, Inc. All rights reserved. BLUE COAT, PROXYSG, PACKETSHAPER, CACHEFLOW, INTELLIGENCECENTER, CACHEOS, CACHEPULSE, CROSSBEAM, K9, DRTR, MACH5, PACKETWISE, POLICYCENTER, PROXYAV, PROXYCLIENT, SGOS, WEBPULSE, SOLERA NETWORKS, DEEPSEE, DS APPLIANCE, SEE EVERYTHING. KNOW EVERYTHING., SECURITY EMPOWERS BUSINESS, BLUETOUCH, the Blue Coat shield, K9, and Solera Networks logos and other Blue Coat logos are ed trademarks or trademarks of Blue Coat Systems, Inc. or its s in the U.S. and certain other countries. This list may not be complete, and the absence of a trademark from this list does not mean it is not a trademark of Blue Coat or that Blue Coat has stopped using the trademark. All other trademarks mentioned in this document owned by third parties are the property of their respective owners. This document is for informational purposes only. BLUE COAT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. BLUE COAT PRODUCTS, TECHNICAL SERVICES, AND ANY OTHER TECHNICAL DATA REFERENCED IN THIS DOCUMENT ARE SUBJECT TO U.S. EXPORT CONTROL AND SANCTIONS LAWS, REGULATIONS AND REQUIREMENTS, AND MAY BE SUBJECT TO EXPORT OR IMPORT REGULATIONS IN OTHER COUNTRIES. YOU AGREE TO COMPLY STRICTLY WITH THESE LAWS, REGULATIONS AND REQUIREMENTS, AND ACKNOWLEDGE THAT YOU HAVE THE RESPONSIBILITY TO OBTAIN ANY LICENSES, PERMITS OR OTHER APPROVALS THAT MAY BE REQUIRED IN ORDER TO EXPORT, RE-EXPORT, TRANSFER IN COUNTRY OR IMPORT AFTER DELIVERY TO YOU.
3
Unpacking the Appliance
Unpack the shipment package and the contents of the box. The Blue Coat SG-S400 series appliance ships with the following components:
Blue Coat SG-S400 series appliance
Software License Agreement
Two AC power cords
Safety and Regulatory Compliance Guide
Null-modem serial cable
Quick Start Guide (this document)
Two / four post slide-rail kit
Rack mount ears w/ installation hardware
23
ing the LEDs and LCD Display
To install the SG-S400 appliance into a four-post equipment rack, follow the steps below: 1. Attach the inner rail to the appliance (Figure 5):
To that the appliance has booted and is operational, check the following:
a. Align the inner rail to the four mounting posts on the side of the chassis and lock the rail into position by sliding it towards the rear of the appliance. Ensure that all four mounting posts snap into the slots on the inner rail.
Figure 3 shows the location of all the major control functions located on the front of the SG-S400 series appliance. After the appliance boots up, the System Management LED should be Off while the Power LED should alternate between amber and green, denoting an unconfigured state.
b. Install (1) M3 screw to secure the inner rail to the appliance. c. Align the rack mount ear against the raised mounting posts and install (2) M3L4 screws to secure the rack mount ear to the appliance. Ensure that the captive screw faces the front. d. Repeat steps 1a-1c for the opposite inner rail.
Connecting the Cables
Blue Coat recommends connecting the cables and ing the LEDs and LCD display to ensure functionality before rack mounting the appliance. Note: Network deployment cables are not included and must be supplied by the . Figure 1 shows a typical Blue Coat SG-S400 network deployment:
After completing the function check, power down the appliance by pressing the rear soft power switch. Remove the network cables and power cords to prepare the appliance for rack mounting.
4 The following installation assumes the network deployment shown in Figure 1 is in use. For other deployment options, see the deployment guides, available for viewing at: https://bto.bluecoat.com/documentation/pubs/SGOS 6
Rack Mounting the Appliance
2.
Assemble the slide-rails (Figure 6): a. Loosely attach Rail_C to Rail_A. The precise attachment location depends on how far Rail_C must be extended (or retracted) to fit your specific equipment rack model. It might be necessary to remove Rail_C from Rail_A to determine the proper installation length for your network rack. Temporarily mount Rail_C to Rail_A by doing the following:
The slide-rail rack mounting kit included with the appliance allows the appliance to be installed in multiple configurations. This Quick Start Guide will show the tasks required to install the SG-S400 series appliance into a four-post rack.
1.
Approximate the slide-rail installation length by lining up the front and rear mounting faces against the equipment rail. Be sure that the slide-rail mounting faces are on the outside of the equipment rack vertical rails.
2.
Temporarily install (3) M3 screws through the slotted hole located on Rail_C after the installation length has been determined. Be sure to install the screws equidistantly to distribute the loads placed on the rail.
Note: For comprehensive information on the slide-rail rack mounting kit and additional installation options, see the S400 Series Maintenance and Upgrade Guide at: https://bto.bluecoat.com/documentation/pubs/view/S400 Series To ensure safety before you begin rack mounting the appliance, follow these instructions: 1. Power off the appliance and disconnect all cables. 2.
Read the Rack Mount Warnings section of the included Safety and Regulatory Compliance Guide.
3.
Take adequate safety and grounding measures to avoid creating an electric shock hazard and to prevent bodily injury.
b. Repeat step 2a for the opposite slide-rail.
To install the SG-S400 into a four-post equipment rack, you may need the following tools and hardware:
To function test your SG-S400 appliance in an in-path deployment (Figure 2): 1. Remove the EULA (End License Agreement) sticker located on the rear of the appliance. Be aware that you are agreeing to the and conditions of the EULA by removing the sticker and installing the product. 2.
Disconnect the existing LAN switch cable from the WAN router.
3.
Connect the Ethernet cable from the LAN switch and plug it into the 2:1 port network interface on the SG-S400 appliance.
4.
Connect an Ethernet cable from the WAN router to the 2:0 port network interface on the SGS400 appliance. The interface auto-negotiates 10/100/1000 Base-T speed and duplex settings.
M4 Nut driver / Adjustable wrench
Equipment rack specific screws (please refer to your equipment rack guide for more information)
#2 Phillips head screwdriver
To install the SG-S400 into a four-post equipment rack, you need the following items:
3.
Mount the slide-rail assemblies into the four-post rack (Figure 7, located on the other side of the poster):
5.
Connect a null-modem serial cable from the SG-S400 appliance to a PC (or serial terminal). This connection is used to perform initial configuration via a direct serial connection.
a. Place the assembled slide-rail against the equipment rack and attach the Rail_A front bracket to the outside face of the rack using (2) rack screws. Do not fully tighten! The Rail_A front bracket will be tightened after the appliance is secured in step 4c.
6.
Connect the socket end of the enclosed power cords into the power supply inlets, and then connect the plug into a power source. If the appliance does not automatically power on, switch the appliance on by pressing the rear soft power switch and continue to section three.
b. Extend (or retract) Rail_C to align the mounting face of the bracket against the outside face of the equipment rack and attach with (2) rail screws. Do not fully tighten! The Rail_C bracket will be tightened after the appliance is secured in step 4c. c. Tighten the Rail_C side mounting screws.
Note: This appliance retains memory of being turned off with the soft power switch. In such cases, the soft power switch must be used to turn it back on after power is connected. However, if power is disconnected while the appliance is on, it will automatically turn on when power is restored.
d. Repeat steps 3a-3c for the other side. Ensure both slide-rail assemblies are at the same height in the rack.
Note: You must remove the inner rail from Rail_A before starting the installation. For more information on this task, refer to the S400 Series Maintenance and Upgrade Guide.
Flip over to complete the installation
3.
Configure the terminal emulation software to the following settings: Baud rate: 9600 bps
Data bits: 8
Parity: none
Stop bits: 1
Flow control: none
4.
Power on the SG-S400 appliance and then press <Enter> three times on the terminal emulator.
5.
Choose a configuration method: [Manual Setup] Select this method if you are configuring the SG-S400 appliance without Director (provides centralized management for SG appliances). [Director-managed setup] Select this method if you are ing this SG-S400 with Director. You will need the Director appliance IP address and registration . To continue with Director-managed setup, go to step 7.
6.
Select how this SG-S400 will be deployed: [Acceleration] Select this solution for simplified configuration of acceleration deployments. Selecting acceleration sets the Sky Management Console as the default interface. This solution is typically for MACH5 Edition owners. If you select acceleration, you must choose one of the following physical deployment options:
Physically in-path Virtually in-path using WC Any other [Other Solution] Select this solution for all other deployments. This solution is typically for Proxy Edition owners. Selecting this sets the Advanced Management Console as the default interface. 7. 4.
Secure the SG-S400 appliance into the equipment rack (Figure 8): a. Align the grooves on the inner rail with those on Rail_A, and slide the appliance half-way into the rack.
Enter the network configuration parameters when prompted. If your SG-S400 appliance is connected to the network, the configuration wizard will attempt to DNS server addresses and auto-detect link settings.
83
Troubleshooting
This section describes how to troubleshoot several hardware problems. Problem: The system does not power up. Solution: Check the power cords and that the outlet is receiving power. Problem: The System and Power LEDs are green, but there is no network connectivity. Solution: Check the network connections to that they are not loose. Otherwise, the problem might be a bad network cable or an issue with the router/switch. Problem: I am unable to access the management console using my browser. Solution: Check all network configuration information, the subnet mask and default-router configurations, and that no other devices on the network are attempting to use the same IP address. Problem: I receive an invalid certificate warning when attempting to access the management console using my browser. Solution: This is normal. The SG-S400 generates a self-signed certificate upon initial configuration. You can safely ignore the warning or import the SG certificate into your browser to avoid future warnings. Problem: I do not see my appliance model listed on the SGOS page for the release I want to install. Can I any version to upgrade or downgrade my appliance? Solution: Blue Coat has specific upgrade/downgrade path recommendations and SGOS versions for your appliance in order to ensure reliability and performance. Deviating from these recommendations might result in a non-operational appliance. Do not attempt to install uned versions of SGOS onto your appliance. Problem: After successful configuration of the appliance, the LCD continues to display IP address not configured. Solution: Add a valid IP address for the SYS MGMT 0:0 port (system management). Note that an unconfigured SYS MGMT 0:0 port does not impact functionality or otherwise affect performance of the appliance in any way.
b. Depress the gray tab on the inner rail to slide the appliance fully into the equipment rack. c. Withdraw the appliance to access the rack mounting screws and tighten the Rail_A and Rail_C rack mounting screws that secure the slide-rails to the equipment rack (See Figure 7, inset a and b). d. Push the appliance fully into the equipment rack. e. Tighten the thumbscrews on the retaining ears to prevent the unit from sliding out of the equipment rack.
63
Logging in to and Licensing the SG-S400 Appliance
After your SG-S400 appliance is configured for network access, complete the installation by ing network connectivity and ing and licensing the appliance. To complete the SG-S400 installation: 1. that you can to the appliance via the Web browser. To to the appliance: a. Enter the SG-S400 IP address into your Web browser's Address or Location box using the following format: https://SG_ipaddress:8082.
2.
Service Information How to — For the current list of regional customer phone numbers, go to: http://www.bluecoat.com//customer-
b. Enter the name and specified during configuration to access the management console. The management console loads within your browser window.
When ing Blue Coat Systems for technical phone or to set up an RMA, be prepared to provide your serial number to entitlement. If you do not have your serial number, supply Blue Coat with your Contract Number, which can be found on your Contract Certificate.
After , and activate your license. If you have a Proxy Edition license, go to step a; if you have a MACH5 Edition license, go to step b.
If you have purchased a Contract but have not received a Contract Certificate, go to: http://www.bluecoat.com//customer-
a. To activate a license from the Advanced Management Console, navigate to the License page: Maintenance > Licensing > Install and click Retrieve. The Request License Key dialog displays. Go to step c to finish licensing the appliance. b. To activate a license from the Sky Management Console, navigate to the License page: System Settings > Software > Licensing. c. Enter your existing BlueTouch Online credentials and click Request license (for the Advanced Management Console) or Submit credentials and install license (for the Sky Management Console). Note: The SG-S400 appliance ships with a 60-day trial period. The appliance can be ed and licensed at any time during that period.
BlueTouch Online — BlueTouch Online https://bto.bluecoat.com allows you to create new technical cases and review and comment on open cases at any time. You also have access to exclusive Blue Coat materials, installation notes, and updates. To obtain a BlueTouch Online , go to: https://bto.bluecoat.com/request Blue Coat Offerings — For a list, see http://www.bluecoat.com// Americas: Blue Coat Systems Inc. 420 North Mary Ave Sunnyvale, CA 94085-4121
Rest of the World: Blue Coat Systems International SARL 3a Route des Arsenaux 1700 Fribourg, Switzerland
Recycling Information
73 5.
Reconnect the cables. Follow the instructions in Task 2— Connecting the Cables and Task 3 — ing the LEDs and LCD Display, to proper function.
53
This section lists additional resources for the SG-S400 appliance. Context-Sensitive Help
Online Help. To access, click the Help button in the Sky Management Console or Advanced Management Console.
Reference Documentation
To access the SG-S400 appliance reference documentation, click the documentation link in the Sky Management Console or Advanced Management Console interfaces, or visit: https://bto.bluecoat.com/documentation/pubs/SGOS 6
Hardware Documentation
Blue Coat hardware document depository, to access visit: https://bto.bluecoat.com/document/pubs/hardware
Performing Initial Configuration
You must have the following network information on hand to perform initial configuration:
SG-S400 IP address
Default Gateway IP address
Primary DNS server IP address
ID and
Link settings (speed and duplex)
Director IP address (if using Director)
Subnet mask
To access the SG-S400 command-line interface and run the configuration wizard: 1. Confirm that a null-modem serial cable is connected from the SG-S400 appliance to your workstation serial port. For cabling instructions, see Connecting the Cables. 2.
Next Steps
Open a terminal emulation program such as Microsoft HyperTerminal®, PuTTY, Tera Term, or Procomm™.
RECYCLE YOUR OLD BLUE COAT APPLIANCE! — Blue Coat offers an easy and sustainable way to recycle your decommissioned Blue Coat appliances. Simply use your new shipping box to send us your old appliance, absolutely free of charge. For details and shipping information, please visit: http://www.bluecoat.com//recycling-blue-coat-products WHY RECYCLE? — According to the latest figures on E-Waste and Recycling from the Environmental Protection Agency (EPA), the recycling rate for electronic waste in the United States is under 20%. The remaining 80% of waste products end up in landfills or incinerators. Without proper recycling, toxic chemicals and other hazardous materials pose serious environmental and health risks. By offering a free and easy-to-use Product Take-Back program to its customers, Blue Coat enables businesses to efficiently and responsibly dispose of their used technology. Find out how! 1. 2.
Fast and easy to use Use your new appliance carton to ship us your old technology. Protects people and the planet Responsible technology recycling is good for business and the environment. Free for our customers We cover the costs, including shipping.
Answers to Frequently Asked Questions Blue Coat Knowledge Base, available at: https://kb.bluecoat.com
3.
Blue Coat Community
Blue Coat Forums, available at: https://forums.bluecoat.com
To take advantage of this offer, visit www.bluecoat.com//recycling-blue-coat-products and follow the simple instructions.
Classroom and Web-based Training
Blue Coat Training, available at: http://www.bluecoat.com//training
Deployment Planning and Consultation
Blue Coat Professional Services, available at: http://www.bluecoat.com//professionalservices
Technical
Blue Coat , available at: http://www.bluecoat.com//overview
SGOS Release Web page
Blue Coat SGOS software releases, available at: https://bto.bluecoat.com/
To view an online version of this document, go to: https://bto.bluecoat.com/documentation/pubs/view/S400 Series
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