Quality Management 2v643

QUALITY MANAGEMENT

BY RAMYAPUSHKARRAJ

Quality-Definitions  Quality is excellence that is better than a minimum

standard. It is conformance to standards and ‘fitness to purpose’  Quality can be defined as meeting the customer's expectations or exceeding the customer expectations achieved by way of deliverables and/or activities performed to produce those deliverables.  ISO 9000:2000 definition of qualityIt is a degree to which a set of inherent characteristics fulfills requirements.

Effective Quality Management

Overview of QM

Principles  Quality management adopts a number of management

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principles[2] that can be used by upper management to guide their organizations towards improved performance. The principles cover: Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships

Quality standards  The International Organization for Standardization (ISO) created the Quality Management System (QMS) standards in 1987.

They were the ISO 9000:1987 series of standards comprising ISO 9001:1987, ISO 9002:1987 and ISO 9003:1987; which were applicable in different types of industries, based on the type of activity or process: deg, production or service delivery.

Project Quality Plan  Project Quality Plan can be defined as a set of

activities planned at the beginning of the project that helps achieve Quality in the Project being executed.  The Purpose of the Project Quality Plan is to define these activities / tasks that intends to deliver products while focussing on achieving customer's quality expectations. These activities / tasks are defined on the basis of the quality standards set by the organization delivering the product.

When company invests in quality management it allows to increase quality of business processes and this will decrease probability of unexpected difficulties and troubles (probability of spoilage), so customers will get products or services of higher quality. Higher quality of production process should decrease prime cost of final product or service, so company will get opportunity to provide customers with a better price.

Quality Elements  The following list provides you the various Quality Elements that      

should be included in a detailed Project Quality Plan: Management Responsibility. Describes the quality responsibilities of all stakeholders. Documented Quality Management System. This refers to the existing Quality Procedures that have been standardized and used within the organization. Design Control. This specifies the procedures for Design Review, Sign-Off, Design Changes and Design Waivers of requirements. Document Control. This defines the process to control Project Documents at each Project Phase. Purchasing. This defines Quality Control and Quality Requirements for sub-contracting any part / whole part of the project. Inspection Testing. This details the plans for Acceptance Testing and Integration Testing.

 Nonconformance. This defines the procedures to handle any

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type of nonconformance work. The procedures include defining responsibilities, defining conditions and availability of required documentation in such cases. Corrective Actions. This describes the procedures for taking Corrective Actions for the problems encountered during project execution. Quality Records. This describes the procedures for maintaining the Quality Records (metrics, variance reports, executed checklists etc) during project execution as well as after the project completion. Quality Audits. An internal audit should be planned and implemented during each phase of the project. Training. This should specify any training requirements for the project team.

TQM TOTAL QUALITY MANAGEMENT

TQM-Definitions

 Total = Made up of whole  Quality = Degree of excellence a product/service

provides  Management = Act/art(manner of handling, controlling, directing, etc..) TQM is an art of managing the whole to achieve excellence

Needs of TQM  Rising Customer Expectations  Increasing competitive pressure  Changing perceptions of customers

 Internal pressure for improvement  Managers and workforce perceptions  To survive

Basic concepts of TQM  Set the goals and achieve them  Customer satisfaction(unwavering focus)  Workforce participation

 Quality orientation  Quality improvement

Success of TQM  Reduction in complaints  Involvement of all the workforce  Recognition by the customers

 Improved attitudes at & to work  Reduction in errors  Increases productivity

 Problem solving tool

Quality  Quality = Performance/Expectation  If Quality > 1 (customer has good feeling about the

product)  Performance/Expectation is based upon perception.

Quality Management System

Case study – Quality of Mercedes Benz Mercedes-Benz is a German manufacturer of automobiles, buses, coaches, and trucks. Mercedes Benz- a dream of every car lover, most elegant in beauty, most innovative in design, most advanced in technology- this is luxury at its best. Mercedes Benz, a flagship brand from Daimler AG, , recipient of various awards and accolades for its design, quality, safety and customer satisfaction, is world's best selling luxury sedan car equipped and powered with lots of new age features that you would like to flaunt on road with proud. Referred as the "best car in the world" by motoring magazines, the vehicle is elegant and offers visionary technology innovations. The interior of the car allows you to reach everywhere effortlessly. It has electrically adjustable seats. The steering wheel glides up when the key from the ignition is removed in order to allow easy exit and entry.

Highest-Quality Cars Of 2010  Mercedes Benz had maintained a reputation for its quality and durability for more than 100 YEARS.  The first production car was the 1894 Benz Velo which participated in the first recorded car race, the Paris-Rouen race. In 1895, Benz built his first

truck.  Pope Benedict xvi is using Mercedes-Benz in brazil.

The following is a Picture which denotes the inconvenience caused do the lack of quality in work after cutting down the trees

Guess what!