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Question 1 [True/False] Question John Kotter, professor of leadership at Harvard Business School, said that a common failure of managers when initiating change is that they create a sense of urgency
Answer
True False Point : 1
2 [Multiple Choice] Question Managing Change is about:
Answer
1) Crisis and conflict management 2) Aligning the organisation and its people to the environment 3) Improving performance in individuals and organisations 4) All of the above Point : 1
3 [True/False] Question Targets of planned organizational change include an organization's communication processes and strategy
Answer
True False
Point : 1 4 [Multiple Choice] Question Anxiety, inertia, cultures and contractual obligations can all contribute to what?
Answer
1) Triggers for change 2) Metaphors for the nature of organization 3) Resistance to change 4) Chaos theory Point : 1
5 [True/False] Question Planned change involves systematic management efforts to move an organization or a subsystem to a new state
Answer
True False
Point : 1 6 [Multiple Choice] Question Which of the following will not affect the choice of strategic change programme?
Answer
1) Government policy 2) Nature of organisation 3) Leadership style 4) Culture Point : 1
7 [Multiple Choice] Question Which if the following factors is least important when selecting a change strategy::
Answer
1) Degree of resistance 2) Financial State 3) Target Population 4) The stakes Point : 1
8
[Multiple Choice]
Question Which is the worst way to change organisational culture?
Answer
1) Enforce the new culture 2) Practice effective communication 3) Review all work systems 4) Redesign approach towards recognition Point : 1
9 [True/False] Question More cultural diversity and an aging population are two examples of social trends that that are acting as stimulants for change.
Answer
True False Point : 1
10 [True/False] Question Managers should view the absence of resistance as a stroke of good fortune.
Answer
True False Point : 1
11 [True/False] Question To promote a learning culture, mangers need to demonstrate by their actions that taking risks and itting failures are desirable traits.
Answer
True False Point : 1
12 [Multiple Choice] Question What do we mean by the term "strategic change"?
Answer
1) An important organisational change 2) The proactive management of change to achieve strategic objectives 3) The changes that inevitably result in organisations as they evolve in a changing environment 4) Planned change Point : 1
13 [Multiple Choice] Question Change management often fails because of:
Answer
1) Miss starts 2) Delegated to outsiders to do 3) Focussing only on process 4) All of the above
Point : 1 14 [True/False] Question Forces for and against change can exist both inside and outside an organization
Answer
True False Point : 1
15 [Multiple Choice] Question Which of the following are reasons why organisations engage in managing change:
Answer
1) To make employees feel inferior 2) To decrease productivity 3) To become more flexible and to adapt to the changing environment 4) An organisation does not need to manage change
Point : 1 16 [True/False] Question Change agents are people who act as catalysts and assume the responsibility for managing change activities
Answer
True False Point : 1
17 [True/False] Question Organizations by their very nature are dynamic and open to change..
Answer
True False Point : 1
18 [Multiple Choice] Question Lewin’s three step change model is based on the following steps:
Answer
1) Refreeze, transition, unfreeze 2) Transition, freeze, refreeze 3) Unfreeze, refreeze, unfreeze 4) Unfreeze, transition, refreeze Point : 1
19 [True/False] Question Researchers have found that employees with negative personalities are no more likely to be cynical about change than are employees with positive personalities.
Answer
True False
Point : 1 20 [Multiple Choice] Question The new role of HR in the Change Management process should be:
Answer
1) As an extra resource when required 2) As a strategic business partner 3) As an ad-hoc partner to projects 4) As a function to the core functions
Question 1 [True/False] Question Change vision may fail when the objective is too specific.
Answer
True False Point : 1
2 [Multiple Choice] Question Rather than speaking with each employee face-to-face, Greta Sharp e-mailed each employee a copy of the memo regarding the new vacation policy. The email itself is an example of the __________ in the communication model.
Answer
1) 2) encoding 3) decoding 4) channel Point : 1
3 [Multiple Choice] Question At the end of the semester, many students attend numerous parties and study for long hours, and thus stay away from campus. This prevents some of them from being able to check their campus e-mail s regarding exam schedules and facts regarding graduation. In this example, what component of the communication model do both the parties and studying represent?
Answer
1) 2) noise 3) static
4) clutter
Point : 2 4 [Multiple Choice] Question Potential noises during the communication process are as below. Except:
Answer
1) Message is short 2) Message is overload 3) Message ambiguity 4) Message distortion Point : 1
5 [Multiple Choice] Question Which of the following behaviors would not be expected of someone going through transition to change?
Answer
1) Withdrawing from the change effort as much as possible 2) Complaining to co-workers about the need to make a change 3) Accepting the change and actively ing it from the very beginning 4) Documenting everything he or she did with the goal of protecting him/herself if something goes wrong Point : 2
6 [Multiple Choice] Question Resistance to change does not come without a cost. Most organizations have countless stories of the negative and unintended consequences of resistance to change. Resistance is not merely a nuisance; it has meaningful and costly consequences. Some costs of resistance are as below EXCEPT:
Answer
1) Loss of valued employees 2) Productivity declines 3) Profit gained 4) Objectives missed
Point : 1 7 [Multiple Choice] Question Mr. Kevin Rollins spends the majority of his managerial day reading, listening, managing and interpreting information, servicing clients, writing, speechmaking and using symbolic gestures. Broadly interpreted, this process is referred to as
Answer
1) Transference 2) Directing 3) Communication 4) Planning Point : 1
8 [True/False] Question “The best way to deal with resistance to change is to ignore the resistors and work around them.”
Answer
True False Point : 1
9 [Multiple Choice] Question __________ communication includes letters, memos, policy manuals, forms, and other documents used to share information in an organization.
Answer
1) Formal 2) Informal 3) Verbal 4) Written Point : 1
10
[Multiple Choice]
Question Which of the following choices correctly identifies the basic components of the communication process?
Answer
1) sender, channel, message, receiver, , noise 2) delineator, facilitator, processor, decoder, end- 3) sender, facilitator, medium, processor, receiver 4) designer, encoder, decoder, facilitator, receiver Point : 2
11 [True/False] Question Visions also can fail when they are blurred, too complex and irrelevant.
Answer
True False Point : 1
12 [Multiple Choice] Question Which of the following statements about communication is inaccurate?
Answer
1) Communication can be symbolic. 2) Communication is a process in which sender, messages, channels, and receivers do not remain constant or static. 3) The object of communicating is to create some degree of accurate understanding among the participants. 4) Communication is simple. Point : 2
13 [Multiple Choice] Question Not providing people with the skills they need to make a change results in:
Answer
1) Depression 2) False starts 3) Confusion 4) Anxiety Point : 1
14 [True/False] Question Informal/formal communication will give impact to the change target.
Answer
True False Point : 1
15 [True/False] Question The ability to communicate effectively is the characteristic managers consider most critical in determining managerial success.
Answer
True False
Answer
True False Point : 1
2 [Multiple Choice] Question Managing Change is about:
Answer
1) Crisis and conflict management 2) Aligning the organisation and its people to the environment 3) Improving performance in individuals and organisations 4) All of the above Point : 1
3 [True/False] Question Targets of planned organizational change include an organization's communication processes and strategy
Answer
True False
Point : 1 4 [Multiple Choice] Question Anxiety, inertia, cultures and contractual obligations can all contribute to what?
Answer
1) Triggers for change 2) Metaphors for the nature of organization 3) Resistance to change 4) Chaos theory Point : 1
5 [True/False] Question Planned change involves systematic management efforts to move an organization or a subsystem to a new state
Answer
True False
Point : 1 6 [Multiple Choice] Question Which of the following will not affect the choice of strategic change programme?
Answer
1) Government policy 2) Nature of organisation 3) Leadership style 4) Culture Point : 1
7 [Multiple Choice] Question Which if the following factors is least important when selecting a change strategy::
Answer
1) Degree of resistance 2) Financial State 3) Target Population 4) The stakes Point : 1
8
[Multiple Choice]
Question Which is the worst way to change organisational culture?
Answer
1) Enforce the new culture 2) Practice effective communication 3) Review all work systems 4) Redesign approach towards recognition Point : 1
9 [True/False] Question More cultural diversity and an aging population are two examples of social trends that that are acting as stimulants for change.
Answer
True False Point : 1
10 [True/False] Question Managers should view the absence of resistance as a stroke of good fortune.
Answer
True False Point : 1
11 [True/False] Question To promote a learning culture, mangers need to demonstrate by their actions that taking risks and itting failures are desirable traits.
Answer
True False Point : 1
12 [Multiple Choice] Question What do we mean by the term "strategic change"?
Answer
1) An important organisational change 2) The proactive management of change to achieve strategic objectives 3) The changes that inevitably result in organisations as they evolve in a changing environment 4) Planned change Point : 1
13 [Multiple Choice] Question Change management often fails because of:
Answer
1) Miss starts 2) Delegated to outsiders to do 3) Focussing only on process 4) All of the above
Point : 1 14 [True/False] Question Forces for and against change can exist both inside and outside an organization
Answer
True False Point : 1
15 [Multiple Choice] Question Which of the following are reasons why organisations engage in managing change:
Answer
1) To make employees feel inferior 2) To decrease productivity 3) To become more flexible and to adapt to the changing environment 4) An organisation does not need to manage change
Point : 1 16 [True/False] Question Change agents are people who act as catalysts and assume the responsibility for managing change activities
Answer
True False Point : 1
17 [True/False] Question Organizations by their very nature are dynamic and open to change..
Answer
True False Point : 1
18 [Multiple Choice] Question Lewin’s three step change model is based on the following steps:
Answer
1) Refreeze, transition, unfreeze 2) Transition, freeze, refreeze 3) Unfreeze, refreeze, unfreeze 4) Unfreeze, transition, refreeze Point : 1
19 [True/False] Question Researchers have found that employees with negative personalities are no more likely to be cynical about change than are employees with positive personalities.
Answer
True False
Point : 1 20 [Multiple Choice] Question The new role of HR in the Change Management process should be:
Answer
1) As an extra resource when required 2) As a strategic business partner 3) As an ad-hoc partner to projects 4) As a function to the core functions
Question 1 [True/False] Question Change vision may fail when the objective is too specific.
Answer
True False Point : 1
2 [Multiple Choice] Question Rather than speaking with each employee face-to-face, Greta Sharp e-mailed each employee a copy of the memo regarding the new vacation policy. The email itself is an example of the __________ in the communication model.
Answer
1) 2) encoding 3) decoding 4) channel Point : 1
3 [Multiple Choice] Question At the end of the semester, many students attend numerous parties and study for long hours, and thus stay away from campus. This prevents some of them from being able to check their campus e-mail s regarding exam schedules and facts regarding graduation. In this example, what component of the communication model do both the parties and studying represent?
Answer
1) 2) noise 3) static
4) clutter
Point : 2 4 [Multiple Choice] Question Potential noises during the communication process are as below. Except:
Answer
1) Message is short 2) Message is overload 3) Message ambiguity 4) Message distortion Point : 1
5 [Multiple Choice] Question Which of the following behaviors would not be expected of someone going through transition to change?
Answer
1) Withdrawing from the change effort as much as possible 2) Complaining to co-workers about the need to make a change 3) Accepting the change and actively ing it from the very beginning 4) Documenting everything he or she did with the goal of protecting him/herself if something goes wrong Point : 2
6 [Multiple Choice] Question Resistance to change does not come without a cost. Most organizations have countless stories of the negative and unintended consequences of resistance to change. Resistance is not merely a nuisance; it has meaningful and costly consequences. Some costs of resistance are as below EXCEPT:
Answer
1) Loss of valued employees 2) Productivity declines 3) Profit gained 4) Objectives missed
Point : 1 7 [Multiple Choice] Question Mr. Kevin Rollins spends the majority of his managerial day reading, listening, managing and interpreting information, servicing clients, writing, speechmaking and using symbolic gestures. Broadly interpreted, this process is referred to as
Answer
1) Transference 2) Directing 3) Communication 4) Planning Point : 1
8 [True/False] Question “The best way to deal with resistance to change is to ignore the resistors and work around them.”
Answer
True False Point : 1
9 [Multiple Choice] Question __________ communication includes letters, memos, policy manuals, forms, and other documents used to share information in an organization.
Answer
1) Formal 2) Informal 3) Verbal 4) Written Point : 1
10
[Multiple Choice]
Question Which of the following choices correctly identifies the basic components of the communication process?
Answer
1) sender, channel, message, receiver, , noise 2) delineator, facilitator, processor, decoder, end- 3) sender, facilitator, medium, processor, receiver 4) designer, encoder, decoder, facilitator, receiver Point : 2
11 [True/False] Question Visions also can fail when they are blurred, too complex and irrelevant.
Answer
True False Point : 1
12 [Multiple Choice] Question Which of the following statements about communication is inaccurate?
Answer
1) Communication can be symbolic. 2) Communication is a process in which sender, messages, channels, and receivers do not remain constant or static. 3) The object of communicating is to create some degree of accurate understanding among the participants. 4) Communication is simple. Point : 2
13 [Multiple Choice] Question Not providing people with the skills they need to make a change results in:
Answer
1) Depression 2) False starts 3) Confusion 4) Anxiety Point : 1
14 [True/False] Question Informal/formal communication will give impact to the change target.
Answer
True False Point : 1
15 [True/False] Question The ability to communicate effectively is the characteristic managers consider most critical in determining managerial success.
Answer
True False
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