Sales Return Report 242q3v

Goods purchased or sold being returned is quite a common practice in business.this may be on of a number of reasons like defects in goods,quality not matching the requirement for which the buyer not needing the stock etc. This procedure covers the process of sales return. Buyer will communicate the issue regarding defect in delivered good through mail. The person from the sales department will inspect the defect by visiting the concerned buyer and will report back whether to accept the delivered good back or not. The commercial department will further take necessary action.

Return Order Create return order. Return order involves customer id, item name, description for the return of the item, debtor’s reference number for the return of the item, delivered quantity, sales unit of the item, debtor requests for a replacement of the returned

Inspection of received goods The nominated person will inspect the received goods for defects /flaws as indicated by buyer.The inspected stock/goods will be categorized as unrestricted/un-blocked stock or block stock/scrap. Un-blocked stock will either be repaired/reworked as per the requirement or kept as unrestricted stock for other use,stock can also be salvaged. Blocked stock will be kept at a separate location.Based on the approval of sales head the decision of scrapping the material will be made.it will be the t responsibility of the factory BA and sales BA for carrying out necessary SAP movements.

Repair and Dispatch The unrestricted stock which has been repaired/reworked will be dispatched back to the buyer after proper inspection. Credit Note if the debtor has made payment for the returned item and the debtor does not want a replacement for the returned item, credit note is necessary. Excise Return Capture excise invoice through j1iex (T-code) for EWPO transaction without purchase order.

Buyer Sends Mail

Defect Confirmation

Create RMA (Return Merchandise authorization)

Create Return Order

Return Deliver

Goods Received

Post goods receipt

Inspection of Goods

Credit Memo Request

Stock Update

Excise return

Create Billing Document Unrestricted Stock

Block Stock

Stock

& Scrap

Replacement

Payment

Return Sales Order T.Code for copy control: VTAF Source Document: F2 Target Document: RE Item category REN Create return sales order RE reference to Billing Document (10 to 2) Return Delivery: T.Code for copy control: VTLA Source Document: RE Target Document: LR Item category REN Create Return Delivery through T.Code VL01N PGR (Post Goods Receipt). Goods will be stocked Credit for Excise, use T.Code: J1IH other credit Adjustment & entries. Credit Memo: T.Code for copy control: VTFA Source Document: RE Target Document: Credit Memo Item category G2N (Check in System) Maintain Sales Order - RE and save the document. Return Sales Order Number Select the appropriate Billing Type (Credit Memo) Credit Memo created.

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