Template - Quality Review Form j1327
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- Pages: 5
Quality Review Form For [Project Name]
©
Project Management istrative Policies & Procedures Draft 2 - 2007
Document Control Document Information ©
Document Id Document Owner Issue Date Last Saved Date File Name
Information [Document Management System #] [Owner Name] [Date] [Date] [Name]
Document History Version [1.0]
Issue Date [Date]
Changes [Section, Page(s) and Text Revised]
Document Approvals Role Project Sponsor
Name
Signature
©
Date
Project Review Group Project Manager
©
Quality Manager (if applicable) Procurement Manager (if applicable) Communications Manager (if applicable) Project Office Manager (if applicable)
©2003 VALC Consultants LTD. All rights reserved.
1
Project Management istrative Policies & Procedures Draft 2 - 2007
Template Guide What is a Quality Review Form? Quality Reviews are undertaken to provide the customer with confidence that the quality of the deliverables and management processes are acceptable. Quality Review Forms are used during the Quality Review process to provide structure around the items being reviewed. There are two generic types of Quality Review Forms used within projects: Deliverable Review Form This form is used to assess the level of quality of the deliverables being created for the client. Deliverable Reviews are undertaken at key project milestones identified within the project plan - typically as each new deliverable version is created (prior to release). To achieve the best results, undertaking regular Deliverable Reviews during the ‘creation’ of the deliverable (as opposed to at the ‘end’ of the deliverable development phase) will enable quality deviations to be identified earlier and therefore increase the likelihood of the project's achieving the required level of quality, within the given timeframes. ©
Process Review Form This form is used to assess the level of quality of the management processes being undertaken to deliver the required deliverables. Process Reviews should be undertaken on a regular basis (e.g. weekly, monthly) in a standard, repeatable fashion. The procedures within each management process should be reviewed and the impact of any deviation from the required procedures should be noted and acted on immediately. Quality Review Forms typically include: • • • • • •
A list of the deliverables and processes being reviewed A list of the criteria on which the review is based Defined standards which must be achieved A rating of the actual level of quality (i.e. ‘low’, ‘medium’, ‘high’) achieved Deviations between the level of quality required and the level achieved Recommendations for improvement in the level of quality achieved. ©
When to use a Quality Review Form Quality Review Forms are used during the ‘Execution’ phase of the project (i.e. the phase within which the deliverables are produced) as part of the Quality Management Process. How to use this template This document provides a guide on the topics usually included in a Quality Review Form. Sections may be added, removed or redefined at your leisure to meet your particular business circumstance. Example tables, diagrams and charts have been added (where suitable) to provide further guidance on how to complete each relevant section
©2003 VALC Consultants LTD. All rights reserved.
2
Project Management istrative Policies & Procedures Draft 2 - 2007
1 Deliverable Review Form Reviewer: Review Date:
Quality Target Project Requirement New financial management solution with s receivable and payables processes
Quality Achieved
©
Project Deliverable Implementation of Oracle Financials General Ledger (GL), s Payable (AP) and s Receivable (AR) system modules
Quality Criteria
Quality Standards
System functionality GL tested/installed AP tested/installed AR tested/installed
System functionality GL operational, no errors AP operational, no errors AR operational, no errors
System Performance System up-time System response-time Data accuracy
System Performance 99.9% system up-time < 1 second response times 100% data accuracy
©2003 VALC Consultants LTD. All rights reserved.
Quality Level L M H x
Quality Deviation
Improvement Recommendation
x
Critical errors currently experienced Implementation part-complete only No deviation.
Reinstall GL system to remove critical errors Complete system implementation No further action required
x
System up-time only 90% 5 second response times No deviation. Data 100% accurate
New hardware required to increase stability New hardware required to improve response times No further action required
x
x x
3
Project Management istrative Policies & Procedures Draft 2 - 2007
2 Process Review Form Reviewer: Review Date:
Quality Target
Quality Achieved
Project Process
Project Procedure
Quality Criteria
Quality Standards
Quality Level L M H
Quality Deviation
Risk Management
Risk Procedures: • Identify risk
•
•
□
□
□
•
•
Only 90% of ‘medium’ & ‘high’ level risks identified originally
•
% of ‘medium’ & ‘high’ level risks identified % of risk forms completed for risks identified
□
□
□
•
Perform weekly Risk Review meetings to ensure that all ‘medium’ & ‘high’ level risks are identified No further action required
•
•
100 % of risks formally tracked via risk
□
No further action required
% of risks formally tracked via risk
□
•
•
□
No deviation. A Risk Form was completed for every risk identified
□
□
□
•
No deviation. All risks identified were tracked in the Risk
•
•
% of risks adequately mitigated
•
90 % of risks adequately mitigated
•
At each Risk Review meeting, allocate (and track) actions which mitigate each risk identified
Only 75% of risks identified were reduced through risk mitigating actions
•
•
Submit risk form Review risk Confirm risk is applicable to project
©2003 VALC Consultants LTD. All rights reserved.
•
100% of ‘medium’ & ‘high’ level risks identified 100 % of risk forms completed for risks identified
©
Improvement Recommendation
•
4
©
Project Management istrative Policies & Procedures Draft 2 - 2007
Document Control Document Information ©
Document Id Document Owner Issue Date Last Saved Date File Name
Information [Document Management System #] [Owner Name] [Date] [Date] [Name]
Document History Version [1.0]
Issue Date [Date]
Changes [Section, Page(s) and Text Revised]
Document Approvals Role Project Sponsor
Name
Signature
©
Date
Project Review Group Project Manager
©
Quality Manager (if applicable) Procurement Manager (if applicable) Communications Manager (if applicable) Project Office Manager (if applicable)
©2003 VALC Consultants LTD. All rights reserved.
1
Project Management istrative Policies & Procedures Draft 2 - 2007
Template Guide What is a Quality Review Form? Quality Reviews are undertaken to provide the customer with confidence that the quality of the deliverables and management processes are acceptable. Quality Review Forms are used during the Quality Review process to provide structure around the items being reviewed. There are two generic types of Quality Review Forms used within projects: Deliverable Review Form This form is used to assess the level of quality of the deliverables being created for the client. Deliverable Reviews are undertaken at key project milestones identified within the project plan - typically as each new deliverable version is created (prior to release). To achieve the best results, undertaking regular Deliverable Reviews during the ‘creation’ of the deliverable (as opposed to at the ‘end’ of the deliverable development phase) will enable quality deviations to be identified earlier and therefore increase the likelihood of the project's achieving the required level of quality, within the given timeframes. ©
Process Review Form This form is used to assess the level of quality of the management processes being undertaken to deliver the required deliverables. Process Reviews should be undertaken on a regular basis (e.g. weekly, monthly) in a standard, repeatable fashion. The procedures within each management process should be reviewed and the impact of any deviation from the required procedures should be noted and acted on immediately. Quality Review Forms typically include: • • • • • •
A list of the deliverables and processes being reviewed A list of the criteria on which the review is based Defined standards which must be achieved A rating of the actual level of quality (i.e. ‘low’, ‘medium’, ‘high’) achieved Deviations between the level of quality required and the level achieved Recommendations for improvement in the level of quality achieved. ©
When to use a Quality Review Form Quality Review Forms are used during the ‘Execution’ phase of the project (i.e. the phase within which the deliverables are produced) as part of the Quality Management Process. How to use this template This document provides a guide on the topics usually included in a Quality Review Form. Sections may be added, removed or redefined at your leisure to meet your particular business circumstance. Example tables, diagrams and charts have been added (where suitable) to provide further guidance on how to complete each relevant section
©2003 VALC Consultants LTD. All rights reserved.
2
Project Management istrative Policies & Procedures Draft 2 - 2007
1 Deliverable Review Form Reviewer: Review Date:
Quality Target Project Requirement New financial management solution with s receivable and payables processes
Quality Achieved
©
Project Deliverable Implementation of Oracle Financials General Ledger (GL), s Payable (AP) and s Receivable (AR) system modules
Quality Criteria
Quality Standards
System functionality GL tested/installed AP tested/installed AR tested/installed
System functionality GL operational, no errors AP operational, no errors AR operational, no errors
System Performance System up-time System response-time Data accuracy
System Performance 99.9% system up-time < 1 second response times 100% data accuracy
©2003 VALC Consultants LTD. All rights reserved.
Quality Level L M H x
Quality Deviation
Improvement Recommendation
x
Critical errors currently experienced Implementation part-complete only No deviation.
Reinstall GL system to remove critical errors Complete system implementation No further action required
x
System up-time only 90% 5 second response times No deviation. Data 100% accurate
New hardware required to increase stability New hardware required to improve response times No further action required
x
x x
3
Project Management istrative Policies & Procedures Draft 2 - 2007
2 Process Review Form Reviewer: Review Date:
Quality Target
Quality Achieved
Project Process
Project Procedure
Quality Criteria
Quality Standards
Quality Level L M H
Quality Deviation
Risk Management
Risk Procedures: • Identify risk
•
•
□
□
□
•
•
Only 90% of ‘medium’ & ‘high’ level risks identified originally
•
% of ‘medium’ & ‘high’ level risks identified % of risk forms completed for risks identified
□
□
□
•
Perform weekly Risk Review meetings to ensure that all ‘medium’ & ‘high’ level risks are identified No further action required
•
•
100 % of risks formally tracked via risk
□
No further action required
% of risks formally tracked via risk
□
•
•
□
No deviation. A Risk Form was completed for every risk identified
□
□
□
•
No deviation. All risks identified were tracked in the Risk
•
•
% of risks adequately mitigated
•
90 % of risks adequately mitigated
•
At each Risk Review meeting, allocate (and track) actions which mitigate each risk identified
Only 75% of risks identified were reduced through risk mitigating actions
•
•
Submit risk form Review risk Confirm risk is applicable to project
©2003 VALC Consultants LTD. All rights reserved.
•
100% of ‘medium’ & ‘high’ level risks identified 100 % of risk forms completed for risks identified
©
Improvement Recommendation
•
4
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