Training Guide [bloxxed] 5r5d1k

Training Guide Last Updated:​ ​26/08/19 Written by Schwemser 

Rules:    1) Please follow instructions given by staff first handed, this includes MRs and HRs. We do not tolerate ignorance from trainees. 2) Do not be rude or offend others with racial comments. They can become very upset and likely to leave trainings. This is not allowed and we will be taking action on the person who did it. 3) Please be friendly and kind to your trainer and your host. They have taken their own time to train you all. We do not tolerate rudeness towards your trainer or host. If so you will be kicked from the server. 4) Please do not ask for promotions. Promotions are given to people who are active, hard working and taking a benefit to their job. Promotions will be determined by our SHR team.

5) If you have failed please ask your trainer nicely on why you have failed. There is no point in shouting and raging at your trainer. If we do see that, you will be kicked and demoted from trainee immediately. 6) Answer questions in full sentences with a lot of detail put in to it. Make sure to use grammar as it makes us look more professional. 7) If you are recording the session, make sure to blur out the answers to prevent use from other people. Failure will result in a demotion. —————————————————————

Trainee Expectations: ————————————————————— Please take a seat in the training centre and wait for the trainings to start. If PTS is in effect please do not talk without getting permission. If you talk during PTS you will be kicked from trainings. DO NOT jump around finding new seats without permission. If you are seen doing it consistently, this will get you kicked from trainings. Always be confident and believe in yourself no matter how hard it is, just a little hope and you will be proud of yourself. Only Shift+ and Trainers should be talking once the Host announces to start, if you do talk and you're not those ranks or you refuse to listen you will be kicked from the server. Once you are all called in please line up near the door and wait it for it to be opened. Then go and stand into the lane you want to train for. This is what you would find:

Security and Receptionists will have to do the safechat test, You will have to say C7RN. Housekeeping don’t need the safechat test. The reason we do the safechat test so we can prevent receptionists and security from mentioning a lot of hashtags which could make the customers confused on what you are trying to say. Listen to the trainers and pay attention on what they are doing at all times. Failing to listen will result a kick from the server. Then you will be asked questions and a practical from your trainers. There will be 6 questions in total with a trolling test. Trainees, you must use grammar at all times. If you receive 3 strikes. You will fail. If you the questions you will be sent to the lane and you will be named ed.

If you have failed then you will be named Failed and you will be dismissed from the server. You can always try another time! If you have ed wait until the host ranks you and dismisses you, once you are dismissed you are apart of our family! —————————————————————

Staff/Trainer Expectations  ————————————————————— Staff must follow the exact same order as the trainees. Before trainings have started HRs/MRs will go around picking trainers and Helpers. [NOTE] If you become trainer you will train trainees. If you are a helper you will just help out. If you are not picked please do not scream and plead the staff , there is always another chance. If you are a trainer which is most likely Hotel Supervisors+ will be the ones who go through the guidelines, teach on what the trainees need to know and demonstrate tools/practicals, etc. If there is no MRs the host will pick an LR to be the trainer. After the Trainer demonstrated and told the trainees what to do the helpers will go round picking 2-3 trainees. If there is not much of them then 1. Maximum is 4. Helpers will ask the trainee the questions which is displayed below the guide. Then they will do a little practical, lastly a troll test. If they ed bring them to the “ed” lane and tell them to stay there. If they have failed you tell the host to kick them. —————————————————————

Questions:  —————————————————————

Housekeeping: Found in here:

https://docs.google.com/document/d/1Aq-SEt3Tgw67YK2CIgVl8InRr9FdgUYF4PYFR5vJ_M

Receptionist: Found in here: https://docs.google.com/document/d/1ANsPt9PuKg2dcGH7cXJbe6wW4Mq05fOer0fwzwtv H5o

Security: Found in here: https://docs.google.com/document/d/1ADA2ZCh02wMFxob-vhfU5aa3AO6Wny6uBqG3Lw M32sU —————————————————————

Host Expectations:  ————————————————————— Always arrive on time. Recommended to come early. If you are late you will get a strike. When the training has started you will have to explain rules and guidelines which are displayed at the top of the handbook. You tell everyone to make a straight line, once they have made a line open the door and tell them to come in and go to their lanes. Once that happened you name all of the trainees by using the command :name %trainees C7RN. This will basically name every trainee in the server C7RN. If you see that the name comes up as tags you will have to take them to the housekeeping area. If someone has ed Make sure to rank them by using : open. If the rank gui is not working call an SHR immediately so they can rank up the trainees. If someone has failed kick them. Once everything has finished keep staff behind and discuss the achievements, information and Promotions, [NOTE] Ask a SHR for permission to promote.

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Announcements  —————————————————————    Make Sure to use the command :m or :sm to shout out an announcement in trainings. You may use emojis if you like. This is just a format if you can’t think of one.

Please may all have a seat, trainings are starting shortly. Greetings! Welcome to this Training! My name is …. and I will be your host for this session. Alongside my co host …. will also be helping me throughout this session! Please listen to the following rules which will help you achieve your rank today. (Explain Rules) Trainers and helpers are now dismissed, please go to your stations.

Trainees please stay seated until further notice, if you stand or move, before being dismissed. You will be kicked for roaming. Trainees are now dismissed, please go to your stations, good luck! If you have ed please come to me or the ranker. You will be ranked shortly. Thank you for attending today’s session. I hope you have enjoyed it. Everyone is now dismissed. Go and work at the hotel!