2010-11-02_en_umsteigerinfo Mpc Offline Nach Tss Online 5u6654
This document was ed by and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this report form. Report 3b7i
Overview 3e4r5l
& View 2010-11-02_en_umsteigerinfo Mpc Offline Nach Tss Online as PDF for free.
More details w3441
- Words: 1,764
- Pages: 15
MPC and General Distributor information for EPC and WIS/ASRA using online access through the TSS RetailFactory Global Service & Parts GSP/OIP | EPC, WIS/ASRA Product Management ITF/SW | Workshop Information Systems 11/2010
Global Service & Parts
The RetailFactory 1/2
https://retailfactory.mercedes-benz.com
• The RetailFactory for worldwide online operation of EPC, WIS/ASRA is run by Daimler TSS GmbH on behalf of Daimler AG • You will find comprehensive information concerning EPC, WIS/ASRA on the Info area tab of the portal page. • You can launch EPC, WIS/ASRA as usual from the tab of the portal page after entering your personal access data. Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 2
Global Service & Parts
The RetailFactory 2/2
https://retailfactory.mercedes-benz.com
Target groups National Nationalorganization organization(MPC/general (MPC/generaldistributor) distributor) The Thenational nationalorganization organizationconsults consultsthe therelevant relevantmarket marketmanager managerininEPC, EPC,WIS/ASRA WIS/ASRAproduct product management in the event of questions regarding the operational scenarios. The measures management in the event of questions regarding the operational scenarios. The measures necessary necessaryfor foronline onlineoperation operationare arethen thendefined definedtogether. together. Authorized AuthorizedMercedes-Benz Mercedes-Benzand andsmart smartsales salesand andservice servicepartners partners(worldwide) (worldwide) Please Pleaseconsult consultyour yournational nationalorganization organization(MPC/general (MPC/generaldistributor). distributor).Comment: Comment:Retail Retails s converting will be coordinated through national first level (as a rule, the MPC). converting will be coordinated through national first level (as a rule, the MPC).
All independent workshops within the European Union that are involved in the professional maintenance and repair of Mercedes-Benz and smart vehicles according to Block Exemption Regulation GVO 1400/2002 are authorized to use EPC and WIS/ASRA via the Service & Parts net Portal at www.service-and-parts.net
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 3
Global Service & Parts
Advantages of centralized online operation 1/2 Prompt updates, generally before the DVD update is shipped: • • • •
Regular data updates Software updates Spooler data for damage codes and ASRA Rapid corrections in the event of an error
Additional updates between DVD updates: • EPC delta data updates • Daily update WIS documents Single Sign On s who have EPC and WIS/ASRA access rights to the RetailFactory (online operation) can call the EPC and WIS/ASRA applications directly through the Mercedes-Benz After-Sales portal (as long as the s have been created in the AAT). It is then no longer necessary to to the application again.
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 4
Global Service & Parts
Advantages of centralized online operation 2/2 Relieving the burden on the dealers and reducing operating costs • Savings in local istration and local hardware • Operation of the RetailFactory at no cost; there are no additional costs for your access authorization (the operating costs for the central server are currently being borne by Daimler AG) • Central istration including backup, recovery and failover plans and management in the RetailFactory portal (in preparation) • The national organization can manage s independently using its Management Tool (create, edit, delete, show) in the market area of the RetailFactory • The can be reset and changed by any and 1st Level Reduced distribution and expenses for data updates
! The following functionality remains available without restriction: • • • •
Bookmarks in WIS and ASRA are available to all s within the dealership Shopping lists in the EPC are available to all s within the dealership Market-specific parts prices can be integrated into the EPC by the RetailFactory Xentry TIPS link to EPC, WIS/ASRA (direct call of EPC, WIS/ASRA from Xentry TIPS)
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 5
Global Service & Parts
Operational management of the RetailFactory Operational management • Professional operational management in combination with Service Level Agreements. These secure the availability and stability of EPC, WIS/ASRA. • Established incident and escalation process • Defined backup and recovery plan • Redundant servers • Risk reduction thanks to staged rollout of software versions • Access to management tool for online management by the markets • management by available self-service and 1st Level
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 6
Global Service & Parts
Costs Costs • The costs of central server operation are currently being borne by Daimler AG • The savings potential of centralized online operation of EPC, WIS/ASRA over a local offline solution is something clearly in excess of 50% depending on the provider. • The costs for access authorizations for the WIS and ASRA applications are independent of the operator model and remain unchanged (EPC is free of charge) • Price lists concerning WIS and ASRA and the various access packages are stored in the MercedesBenz After-Sales portal
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 7
Global Service & Parts
Preconditions for access Preconditions for access • A change between the two operator models is possible at any time, there are no periods of notice to be observed. Please note the contracts relating to the operating scenarios specific to your market • You will need to order a from Daimler TSS GmbH for this. The offline access authorization must be canceled so that the access authorization is not billed twice. • The client hardware must be provided by the dealer. The hardware and software requirements apply. • The infrastructure and network connection must be provided by the dealer.
! Note: A changeover from offline to online changes nothing in the billing of access authorizations as long as the number of s remains the same in total. Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 8
Global Service & Parts
Transfer of Market Performance Centers and general distributors to RetailFactory (1/2) Step 1: Check requirements (infrastructure and networking) Hardware and software requirements (client and server)
Action/by:
Bandwidth of network connection Check ability to log on to RetailFactory (https://retailfactory.mercedes-benz.com) Analysis of the dealerships and number of s (named and concurrent s) Analysis of the existing contracts relating to the current operating scenario Step 2: Decision and definition of actions with EPC, WIS/ASRA product manager Decision to change over from offline operation to online access to RetailFactory
Action/by:
Elaboration of actions in consultation with the EPC, WIS/ASRA product manager from 1st Level on the connection to the market for the RetailFactory Step 3: Order form Ask for request order form ([email protected])
Action/by:
Step 4: Ordering the access authorization Complete and sign order form Send order form by fax to +49 711-3052 181 803 and to [email protected] Received access authorizations? (approximately two days after order)
Action/by:
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 9
Global Service & Parts
Transfer of Market Performance Centers and general distributors to RetailFactory (2/2) Step 5: Initial startup Check that all online access authorizations are working Distribute the access data around the dealership
Action/by:
Step 6: Cancel the existing local access authorizations Email to [email protected] (with dealer number + StartKey, LAN-ID, adjustment of your DVD distribution) Confirmation of cancelation received?
Action/by:
Step 7: Changeover completed Market organization has been successfully changed over from offline to online
Action/by:
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 10
Global Service & Parts
Mixed installation in the dealership (central [online]/local [offline]) Mixed installations in the same dealership are possible in principle Stand-alone PC access authorizations (offline) make sense in particular for mobile operations lacking a network connection (e.g. 24h Service)
-
The disadvantages of this are • that the central installation's shopping list is not available on the local installations • there could be differences in the data status • these PCs have to still be updated manually from a DVD
! Invoicing The access authorizations will be billed in the same way whether they are central or local. The total number of access authorizations is the only decisive factor here.
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 11
Global Service & Parts
Retail in foreign markets ! 1st Level The end will find information regarding First Level on the tab of the RetailFactory portal.
! Documentation errors and questions of content within EPC, WIS/ASRA There is a function available to s within the applications for this purpose.
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 12
Global Service & Parts
MPC/GD ! Commercial questions Please direct any commercial questions to the Customer Center on: • Phone: +49 1805/010 7979 • Fax: +49 1805/010 7978 • [email protected]
! Queries relating to the product and the process Please direct any queries relating to the product and the process to market (GSP/OIS) Kerstin Kambeitz Tel: +49 711/17 49994 [email protected]
Nina Markgraf Tel: +49 711/17 40666 [email protected]
Tanja Markmann Tel: +49 711/17 41018 [email protected]
! Questions regarding the changeover or the operational scenarios The EPC, WIS/ASRA Team at GSP/OIP, according to national responsibilities Pool ID [email protected]
! Documentation errors and questions of content within EPC, WIS/ASRA There is a function available to s within the applications for this purpose.
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 13
Global Service & Parts
: EPC, WIS/ASRA persons Reinhold Fleige, GSP/OIP Manager Product Management EPC/WIS/ASRA Phone: +49-(0)711-17-40505 Email: [email protected]
Guntram Büchler, GSP/OIP Phone: +49-(0)711-17-40668 Email: [email protected]
Market for: USA MB Middle East 1 Canada CAC Freightliner
Jörg Rupp, GSP/OIP Phone: +49-(0)711-17-40506 Email: [email protected]
Stefanie Glaser, GSP/OIP Phone: +49-(0)711-17-83280 Email: [email protected]
Market for:
Market for:
Turkey Greece Russia Poland Unimog (worldwide)
India Belgium Luxembourg Netherlands Norway Hungary
Christine Huwig, GSP/OIP Phone: +49-(0)711-17-83271 Email: [email protected]
Market for:
person for:
Italy Austria Mexico MB Latina Slovakia Switzerland Czech Republik Egypt DCAA (Daimler Central Eastern Europe,
ASRA and Data Spooler for all markets
Africa and Asia)
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 14
Global Service & Parts
: EPC, WIS/ASRA persons Wilhelm Kaiser, ITF/SW Manager Workshop Information Systems Phone: +49-(0)711-17-40054 Email: [email protected]
Thomas Lehmann, ITF/SW Phone: +49-(0)711-17-40507 Email: [email protected]
Maria Rodrigues, ITF/SW Phone: +49-(0)711-17-40259 Email: [email protected]
Market for:
Market for:
Market for:
Argentinia Brasil Detroit Diesel MTU EvoBus MTC Internal Daimler Customer
Denmark Finland Sweden MB Middle East 2 (Gaza, Israel,
Markus Scharr, ITF/SW Phone: +49-(0)711-17-40509 Email: [email protected]
Comoros, Lybia, Malta, West-Banks)
Steffen Diehl, ITF/SW Phone: +49-(0)711-17-40510 Email: [email protected]
Market for: Australia MB SEA Japan MB NEA Ireland South Africa Great Britain RC South Africa
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Market for: Spain Portugal
Page 15
Global Service & Parts
The RetailFactory 1/2
https://retailfactory.mercedes-benz.com
• The RetailFactory for worldwide online operation of EPC, WIS/ASRA is run by Daimler TSS GmbH on behalf of Daimler AG • You will find comprehensive information concerning EPC, WIS/ASRA on the Info area tab of the portal page. • You can launch EPC, WIS/ASRA as usual from the tab of the portal page after entering your personal access data. Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 2
Global Service & Parts
The RetailFactory 2/2
https://retailfactory.mercedes-benz.com
Target groups National Nationalorganization organization(MPC/general (MPC/generaldistributor) distributor) The Thenational nationalorganization organizationconsults consultsthe therelevant relevantmarket marketmanager managerininEPC, EPC,WIS/ASRA WIS/ASRAproduct product management in the event of questions regarding the operational scenarios. The measures management in the event of questions regarding the operational scenarios. The measures necessary necessaryfor foronline onlineoperation operationare arethen thendefined definedtogether. together. Authorized AuthorizedMercedes-Benz Mercedes-Benzand andsmart smartsales salesand andservice servicepartners partners(worldwide) (worldwide) Please Pleaseconsult consultyour yournational nationalorganization organization(MPC/general (MPC/generaldistributor). distributor).Comment: Comment:Retail Retails s converting will be coordinated through national first level (as a rule, the MPC). converting will be coordinated through national first level (as a rule, the MPC).
All independent workshops within the European Union that are involved in the professional maintenance and repair of Mercedes-Benz and smart vehicles according to Block Exemption Regulation GVO 1400/2002 are authorized to use EPC and WIS/ASRA via the Service & Parts net Portal at www.service-and-parts.net
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 3
Global Service & Parts
Advantages of centralized online operation 1/2 Prompt updates, generally before the DVD update is shipped: • • • •
Regular data updates Software updates Spooler data for damage codes and ASRA Rapid corrections in the event of an error
Additional updates between DVD updates: • EPC delta data updates • Daily update WIS documents Single Sign On s who have EPC and WIS/ASRA access rights to the RetailFactory (online operation) can call the EPC and WIS/ASRA applications directly through the Mercedes-Benz After-Sales portal (as long as the s have been created in the AAT). It is then no longer necessary to to the application again.
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 4
Global Service & Parts
Advantages of centralized online operation 2/2 Relieving the burden on the dealers and reducing operating costs • Savings in local istration and local hardware • Operation of the RetailFactory at no cost; there are no additional costs for your access authorization (the operating costs for the central server are currently being borne by Daimler AG) • Central istration including backup, recovery and failover plans and management in the RetailFactory portal (in preparation) • The national organization can manage s independently using its Management Tool (create, edit, delete, show) in the market area of the RetailFactory • The can be reset and changed by any and 1st Level Reduced distribution and expenses for data updates
! The following functionality remains available without restriction: • • • •
Bookmarks in WIS and ASRA are available to all s within the dealership Shopping lists in the EPC are available to all s within the dealership Market-specific parts prices can be integrated into the EPC by the RetailFactory Xentry TIPS link to EPC, WIS/ASRA (direct call of EPC, WIS/ASRA from Xentry TIPS)
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 5
Global Service & Parts
Operational management of the RetailFactory Operational management • Professional operational management in combination with Service Level Agreements. These secure the availability and stability of EPC, WIS/ASRA. • Established incident and escalation process • Defined backup and recovery plan • Redundant servers • Risk reduction thanks to staged rollout of software versions • Access to management tool for online management by the markets • management by available self-service and 1st Level
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 6
Global Service & Parts
Costs Costs • The costs of central server operation are currently being borne by Daimler AG • The savings potential of centralized online operation of EPC, WIS/ASRA over a local offline solution is something clearly in excess of 50% depending on the provider. • The costs for access authorizations for the WIS and ASRA applications are independent of the operator model and remain unchanged (EPC is free of charge) • Price lists concerning WIS and ASRA and the various access packages are stored in the MercedesBenz After-Sales portal
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 7
Global Service & Parts
Preconditions for access Preconditions for access • A change between the two operator models is possible at any time, there are no periods of notice to be observed. Please note the contracts relating to the operating scenarios specific to your market • You will need to order a from Daimler TSS GmbH for this. The offline access authorization must be canceled so that the access authorization is not billed twice. • The client hardware must be provided by the dealer. The hardware and software requirements apply. • The infrastructure and network connection must be provided by the dealer.
! Note: A changeover from offline to online changes nothing in the billing of access authorizations as long as the number of s remains the same in total. Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 8
Global Service & Parts
Transfer of Market Performance Centers and general distributors to RetailFactory (1/2) Step 1: Check requirements (infrastructure and networking) Hardware and software requirements (client and server)
Action/by:
Bandwidth of network connection Check ability to log on to RetailFactory (https://retailfactory.mercedes-benz.com) Analysis of the dealerships and number of s (named and concurrent s) Analysis of the existing contracts relating to the current operating scenario Step 2: Decision and definition of actions with EPC, WIS/ASRA product manager Decision to change over from offline operation to online access to RetailFactory
Action/by:
Elaboration of actions in consultation with the EPC, WIS/ASRA product manager from 1st Level on the connection to the market for the RetailFactory Step 3: Order form Ask for request order form ([email protected])
Action/by:
Step 4: Ordering the access authorization Complete and sign order form Send order form by fax to +49 711-3052 181 803 and to [email protected] Received access authorizations? (approximately two days after order)
Action/by:
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 9
Global Service & Parts
Transfer of Market Performance Centers and general distributors to RetailFactory (2/2) Step 5: Initial startup Check that all online access authorizations are working Distribute the access data around the dealership
Action/by:
Step 6: Cancel the existing local access authorizations Email to [email protected] (with dealer number + StartKey, LAN-ID, adjustment of your DVD distribution) Confirmation of cancelation received?
Action/by:
Step 7: Changeover completed Market organization has been successfully changed over from offline to online
Action/by:
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 10
Global Service & Parts
Mixed installation in the dealership (central [online]/local [offline]) Mixed installations in the same dealership are possible in principle Stand-alone PC access authorizations (offline) make sense in particular for mobile operations lacking a network connection (e.g. 24h Service)
-
The disadvantages of this are • that the central installation's shopping list is not available on the local installations • there could be differences in the data status • these PCs have to still be updated manually from a DVD
! Invoicing The access authorizations will be billed in the same way whether they are central or local. The total number of access authorizations is the only decisive factor here.
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 11
Global Service & Parts
Retail in foreign markets ! 1st Level The end will find information regarding First Level on the tab of the RetailFactory portal.
! Documentation errors and questions of content within EPC, WIS/ASRA There is a function available to s within the applications for this purpose.
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 12
Global Service & Parts
MPC/GD ! Commercial questions Please direct any commercial questions to the Customer Center on: • Phone: +49 1805/010 7979 • Fax: +49 1805/010 7978 • [email protected]
! Queries relating to the product and the process Please direct any queries relating to the product and the process to market (GSP/OIS) Kerstin Kambeitz Tel: +49 711/17 49994 [email protected]
Nina Markgraf Tel: +49 711/17 40666 [email protected]
Tanja Markmann Tel: +49 711/17 41018 [email protected]
! Questions regarding the changeover or the operational scenarios The EPC, WIS/ASRA Team at GSP/OIP, according to national responsibilities Pool ID [email protected]
! Documentation errors and questions of content within EPC, WIS/ASRA There is a function available to s within the applications for this purpose.
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 13
Global Service & Parts
: EPC, WIS/ASRA persons Reinhold Fleige, GSP/OIP Manager Product Management EPC/WIS/ASRA Phone: +49-(0)711-17-40505 Email: [email protected]
Guntram Büchler, GSP/OIP Phone: +49-(0)711-17-40668 Email: [email protected]
Market for: USA MB Middle East 1 Canada CAC Freightliner
Jörg Rupp, GSP/OIP Phone: +49-(0)711-17-40506 Email: [email protected]
Stefanie Glaser, GSP/OIP Phone: +49-(0)711-17-83280 Email: [email protected]
Market for:
Market for:
Turkey Greece Russia Poland Unimog (worldwide)
India Belgium Luxembourg Netherlands Norway Hungary
Christine Huwig, GSP/OIP Phone: +49-(0)711-17-83271 Email: [email protected]
Market for:
person for:
Italy Austria Mexico MB Latina Slovakia Switzerland Czech Republik Egypt DCAA (Daimler Central Eastern Europe,
ASRA and Data Spooler for all markets
Africa and Asia)
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Page 14
Global Service & Parts
: EPC, WIS/ASRA persons Wilhelm Kaiser, ITF/SW Manager Workshop Information Systems Phone: +49-(0)711-17-40054 Email: [email protected]
Thomas Lehmann, ITF/SW Phone: +49-(0)711-17-40507 Email: [email protected]
Maria Rodrigues, ITF/SW Phone: +49-(0)711-17-40259 Email: [email protected]
Market for:
Market for:
Market for:
Argentinia Brasil Detroit Diesel MTU EvoBus MTC Internal Daimler Customer
Denmark Finland Sweden MB Middle East 2 (Gaza, Israel,
Markus Scharr, ITF/SW Phone: +49-(0)711-17-40509 Email: [email protected]
Comoros, Lybia, Malta, West-Banks)
Steffen Diehl, ITF/SW Phone: +49-(0)711-17-40510 Email: [email protected]
Market for: Australia MB SEA Japan MB NEA Ireland South Africa Great Britain RC South Africa
Daimler AG | GSP/OIP & ITF/SW | [email protected] | 11/2010
Market for: Spain Portugal
Page 15
Related Documents 3m3m1z
2010-11-02_en_umsteigerinfo Mpc Offline Nach Tss Online 5u6654
September 2022 0
Online And Offline Trading 3z2d6w
November 2019 46
Comercio Electronico Online Offline 605f1c
June 2021 0
Tss 6bs4x
August 2022 0
Mpc 29363z
December 2019 47
Matriz Mpc 13601c
April 2021 0More Documents from "Benjamin Miranda Flores" 3ef4c
Tsp23669-wiring Diagram Fh12, Fh16 Lhd[1] 2g345q
May 2020 14
2010-11-02_en_umsteigerinfo Mpc Offline Nach Tss Online 5u6654
September 2022 0
Mid 130-mid 222-mid 223-edicion 2 4m355f
June 2020 2
6l6m1j
November 2019 41
The Puppet Warp Tool Was Introduced In Photoshop Cs5 5e103e
November 2019 21