Adva - Training - Fsp 150cc-ge20x R4.x Course - 10 - Troubleshooting 1f1a48
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FSP 150CC-GE20x Product Training Course 10 - Troubleshooting
FSP 150CC-GE206 R4.4.x FSP 150CC-GE201 R4.3.x October 2010 V1.3
Module Contents Alarms and Conditions Last Reset Cause Recovery Command DB Maintenance Mode
2
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions Transient Condition: Represents a single event that has a notification generated off the device No state information is maintained, thus it does not show up in “show alarms” or “show conditions” Example is a PM threshold crossing alert (TCA)
Alarmable Condition: Can be configured with one of the following notification codes: CR/MJ/MN: an alarm that is visible via “show conditions” and “show alarms” has separate “raise” and “clear” events NR: a standing condition visible only via “show conditions” but no notifications sent off the device. NA: treated as a transient condition. Event generated only when the condition occurs. Nothing generated on the clear. Not retrievable via the “show conditions” command. A change to the alarm attributes definition (CR/MJ/MN/NA/NR) effect alarms that are currently active.
Example is a “link down” raised against an Ethernet interface. 3
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Show Alarms
ADVA--> show alarms |Entity Id |ConditionType |Svc|Loc |Dir |NC |TimeStamp |---------------------------|------------------------------|---|-----|-----|---|--------------------| |network-1-1-1-2 |sfp-rmvd |nsa|near |rcv |mn |2009-11-12,17:12:08 | |psu-1-1-2 |eqpt-rmvd |nsa|near |rcv |mn |2009-11-11,18:58:25 | |access-1-1-1-1 |farend-duplex-unknown |sa |near |rcv |mj |2009-11-12,18:45:17 |
4
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Show Conditions
ADVA--> show conditions |Entity Id |ConditionType |Svc|Loc |Dir |NC |TimeStamp |----------------------------|------------------------------|---|-----|-----|---|--------------------| |sync-1-1-1-1 |frngsync |nsa|near |na |nr |2009-11-11,18:58:30 | |network-1-1-1-2 |sfp-rmvd |nsa|near |rcv |mn |2009-11-12,17:12:08 | |psu-1-1-2 |eqpt-rmvd |nsa|near |rcv |mn |2009-11-11,18:58:25 | |access-1-1-1-1 |farend-duplex-unknown |sa |near |rcv |mj |2009-11-12,18:45:17 |
5
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions System Condition
Description
Primary NTP Server Failed
The Primary NTP server is not reachable
Secondary NTP Server Failed
The Secondary NTP server is not reachable
SNMP Dying Gasp – Host Unresolved
The unit is unable to ping the resolved SNMP Dying Gasp Trap host.
6
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions Power Supply Units Condition
Description
Equipment Fault
This can be a result of a defective PSU or a supply voltage that is out of spec.
Input Power Fault
The voltage supplied by this PSU to the chassis is outside the permissible range.
Equipment Provisioned But Removed
The PSU has been physically removed from the system.
7
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions Ethernet Interfaces Media
Fiber Copper or Fiber 8
Condition
Description
All
SFP Removed
The SFP is not populated or not properly seated.
All
SFP TX Fail
The SFP transmitter has failed.
All
SFP Mismatch
The SFP inventory can’t be read or it does not the provisioned rate.
All
Link Down
The link is down. Cable unplugged, cut, etc.
All
RX Jabber
One or more jabbers received per second for 3 consecutive seconds.
All
RFI
Remote Failure Indication has been detected on a GbE interface
All
Auto Negotiation Duplex Unknown
The interface is provisioned for auto negotiation and has not been able to negotiate the duplicity.
All
Dying Gasp
The device at the far end of the link has suffered a catastrophic failure and generated an EFM Dying Gasp message.
All
L Failure
The Link Control Protocol running as part of the PPP Mgmt tunnel has detected a problem.
All
Link Deactivated
The link has been deactivated as a result of the Fault Propagation feature.
All
EFM Discovery Fail
EFM-OAM discovery protocol has failed.
All
Remote Critical Event
The far end has detected a critical failure and has sent an EFM-OAM remote critical event indication.
All
Remote Link Status Indication
The far end has detected a link error and has sent an EFM-OAM remote link status indication.
WAN
Remote Link Down
An EFM AOM Remote Link Down indication is being received.
LAN
MAC Table Full
The MAC lookup table used on connectionless mode is full.
Type
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions
Maintenance End Points (MEPs) Condition
Description
Crossconnect CCM
One or more CCMs received where: The MAID does not match the MAID of the receiving MEP The MD is less than the level of the receiving MEP’s level
Erroneous CCM
One or more CCMs received where: MEP ID is not configured in the MA The MEP ID is the same as the receiving MEP The CCM interval does not match the receiving MEP’s MA value
Some Remote MEP CCM
No CCM received for one or more MEPs defined in the MA for 3 consecutive intervals
Some MAC Status
One or more CCMs received that contain: An interface status TLV (Type/Length/Value tuple) A port status TLV These TLVs are populated interface or port associated with the sending MEP are not up.
Some RDI
9
One or more CCMs received that have the RDI bit set. The Remote Defect Indicator bit is set by the sending MEP when it has detected a problem.
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Last Reset Cause (GE201) System provides a last reset cause such as warm restart or cold restart. This is available on CLI/GUI/SNMP.
System captures the last 3 instances of an abnormal event. The 3 debug files (binary) are stored on a single debug image which can be ed for further investigation.
10
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Recovery Command The intent of the recovery command is to allow for the recovery of a unit in the case where s are lost.
This will allow for the reset of the unit back to factory defaults. All configuration and data will be reset.
11
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Recovery Commands Accessing the Command
Connect to the serial port and hold the space bar down while rebooting/power cycling. Copyright (c) 2007-2010 ADVA Optical Networking. All rights reserved. : U-Boot 2009.03-22427 (Jan 27 2010 - 18:06:48) MPC83XX
U:
e300c3, MPC8313A, Rev: 2.1 at 330 MHz, CSB: 165 MHz
Board: FSP150CC-GE206 I2C:
ready
SPI:
ready
DRAM:
256 MB
Testing DRAM... ed FLASH: 4 MB NAND:
512 MiB
Net:
TSEC0, TSEC1
=>
12
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Recovery Commands Accessing the Command
Once the bootup sequence has been interrupted, at the => prompt, type boot factorydefaults
=> boot factorydefaults Warning: all saved configuration will be erased. Continue (yes/no)?
13
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
DB Maintenance Mode : root : ******************************************************************************** **** DB Maintenance Mode **** The system has encountered an unrecoverable error with the configuration database. None of the available database files on the system can be used to restore the system to it's previous state. The operations permitted in this mode are: o restore factory/system defaults (results in loss of all provisioning) o configure local DCN o backup and transfer current DB from the system o and restore DB onto the system o restart cold/warm o show logs (audit/alarm/security)
******************************************************************************** DB Maintenance mode-->
The commands to restore defaults, configure DCN etc. are the same as in the normal mode
14
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
End of Troubleshooting
IMPORTANT NOTICE The content of this presentation is strictly confidential. ADVA Optical Networking is the exclusive owner or licensee of the content, material, and information in this presentation. Any reproduction, publication or reprint, in whole or in part, is strictly prohibited. The information in this presentation may not be accurate, complete or up to date, and is provided without warranties or representations of any kind, either express or implied. ADVA Optical Networking shall not be responsible for and disclaims any liability for any loss or damages, including without limitation, direct, indirect, incidental, consequential and special damages, alleged to have been caused by or in connection with using and/or relying on the information contained in this presentation. Copyright © for the entire content of this presentation: ADVA Optical Networking.
FSP 150CC-GE206 R4.4.x FSP 150CC-GE201 R4.3.x October 2010 V1.3
Module Contents Alarms and Conditions Last Reset Cause Recovery Command DB Maintenance Mode
2
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions Transient Condition: Represents a single event that has a notification generated off the device No state information is maintained, thus it does not show up in “show alarms” or “show conditions” Example is a PM threshold crossing alert (TCA)
Alarmable Condition: Can be configured with one of the following notification codes: CR/MJ/MN: an alarm that is visible via “show conditions” and “show alarms” has separate “raise” and “clear” events NR: a standing condition visible only via “show conditions” but no notifications sent off the device. NA: treated as a transient condition. Event generated only when the condition occurs. Nothing generated on the clear. Not retrievable via the “show conditions” command. A change to the alarm attributes definition (CR/MJ/MN/NA/NR) effect alarms that are currently active.
Example is a “link down” raised against an Ethernet interface. 3
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Show Alarms
ADVA--> show alarms |Entity Id |ConditionType |Svc|Loc |Dir |NC |TimeStamp |---------------------------|------------------------------|---|-----|-----|---|--------------------| |network-1-1-1-2 |sfp-rmvd |nsa|near |rcv |mn |2009-11-12,17:12:08 | |psu-1-1-2 |eqpt-rmvd |nsa|near |rcv |mn |2009-11-11,18:58:25 | |access-1-1-1-1 |farend-duplex-unknown |sa |near |rcv |mj |2009-11-12,18:45:17 |
4
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Show Conditions
ADVA--> show conditions |Entity Id |ConditionType |Svc|Loc |Dir |NC |TimeStamp |----------------------------|------------------------------|---|-----|-----|---|--------------------| |sync-1-1-1-1 |frngsync |nsa|near |na |nr |2009-11-11,18:58:30 | |network-1-1-1-2 |sfp-rmvd |nsa|near |rcv |mn |2009-11-12,17:12:08 | |psu-1-1-2 |eqpt-rmvd |nsa|near |rcv |mn |2009-11-11,18:58:25 | |access-1-1-1-1 |farend-duplex-unknown |sa |near |rcv |mj |2009-11-12,18:45:17 |
5
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions System Condition
Description
Primary NTP Server Failed
The Primary NTP server is not reachable
Secondary NTP Server Failed
The Secondary NTP server is not reachable
SNMP Dying Gasp – Host Unresolved
The unit is unable to ping the resolved SNMP Dying Gasp Trap host.
6
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions Power Supply Units Condition
Description
Equipment Fault
This can be a result of a defective PSU or a supply voltage that is out of spec.
Input Power Fault
The voltage supplied by this PSU to the chassis is outside the permissible range.
Equipment Provisioned But Removed
The PSU has been physically removed from the system.
7
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions Ethernet Interfaces Media
Fiber Copper or Fiber 8
Condition
Description
All
SFP Removed
The SFP is not populated or not properly seated.
All
SFP TX Fail
The SFP transmitter has failed.
All
SFP Mismatch
The SFP inventory can’t be read or it does not the provisioned rate.
All
Link Down
The link is down. Cable unplugged, cut, etc.
All
RX Jabber
One or more jabbers received per second for 3 consecutive seconds.
All
RFI
Remote Failure Indication has been detected on a GbE interface
All
Auto Negotiation Duplex Unknown
The interface is provisioned for auto negotiation and has not been able to negotiate the duplicity.
All
Dying Gasp
The device at the far end of the link has suffered a catastrophic failure and generated an EFM Dying Gasp message.
All
L Failure
The Link Control Protocol running as part of the PPP Mgmt tunnel has detected a problem.
All
Link Deactivated
The link has been deactivated as a result of the Fault Propagation feature.
All
EFM Discovery Fail
EFM-OAM discovery protocol has failed.
All
Remote Critical Event
The far end has detected a critical failure and has sent an EFM-OAM remote critical event indication.
All
Remote Link Status Indication
The far end has detected a link error and has sent an EFM-OAM remote link status indication.
WAN
Remote Link Down
An EFM AOM Remote Link Down indication is being received.
LAN
MAC Table Full
The MAC lookup table used on connectionless mode is full.
Type
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Alarms and Conditions
Maintenance End Points (MEPs) Condition
Description
Crossconnect CCM
One or more CCMs received where: The MAID does not match the MAID of the receiving MEP The MD is less than the level of the receiving MEP’s level
Erroneous CCM
One or more CCMs received where: MEP ID is not configured in the MA The MEP ID is the same as the receiving MEP The CCM interval does not match the receiving MEP’s MA value
Some Remote MEP CCM
No CCM received for one or more MEPs defined in the MA for 3 consecutive intervals
Some MAC Status
One or more CCMs received that contain: An interface status TLV (Type/Length/Value tuple) A port status TLV These TLVs are populated interface or port associated with the sending MEP are not up.
Some RDI
9
One or more CCMs received that have the RDI bit set. The Remote Defect Indicator bit is set by the sending MEP when it has detected a problem.
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Last Reset Cause (GE201) System provides a last reset cause such as warm restart or cold restart. This is available on CLI/GUI/SNMP.
System captures the last 3 instances of an abnormal event. The 3 debug files (binary) are stored on a single debug image which can be ed for further investigation.
10
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Recovery Command The intent of the recovery command is to allow for the recovery of a unit in the case where s are lost.
This will allow for the reset of the unit back to factory defaults. All configuration and data will be reset.
11
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Recovery Commands Accessing the Command
Connect to the serial port and hold the space bar down while rebooting/power cycling. Copyright (c) 2007-2010 ADVA Optical Networking. All rights reserved. : U-Boot 2009.03-22427 (Jan 27 2010 - 18:06:48) MPC83XX
U:
e300c3, MPC8313A, Rev: 2.1 at 330 MHz, CSB: 165 MHz
Board: FSP150CC-GE206 I2C:
ready
SPI:
ready
DRAM:
256 MB
Testing DRAM... ed FLASH: 4 MB NAND:
512 MiB
Net:
TSEC0, TSEC1
=>
12
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
Recovery Commands Accessing the Command
Once the bootup sequence has been interrupted, at the => prompt, type boot factorydefaults
=> boot factorydefaults Warning: all saved configuration will be erased. Continue (yes/no)?
13
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
DB Maintenance Mode : root : ******************************************************************************** **** DB Maintenance Mode **** The system has encountered an unrecoverable error with the configuration database. None of the available database files on the system can be used to restore the system to it's previous state. The operations permitted in this mode are: o restore factory/system defaults (results in loss of all provisioning) o configure local DCN o backup and transfer current DB from the system o and restore DB onto the system o restart cold/warm o show logs (audit/alarm/security)
******************************************************************************** DB Maintenance mode-->
The commands to restore defaults, configure DCN etc. are the same as in the normal mode
14
© 2010 ADVA Optical Networking. All rights reserved. Confidential.
End of Troubleshooting
IMPORTANT NOTICE The content of this presentation is strictly confidential. ADVA Optical Networking is the exclusive owner or licensee of the content, material, and information in this presentation. Any reproduction, publication or reprint, in whole or in part, is strictly prohibited. The information in this presentation may not be accurate, complete or up to date, and is provided without warranties or representations of any kind, either express or implied. ADVA Optical Networking shall not be responsible for and disclaims any liability for any loss or damages, including without limitation, direct, indirect, incidental, consequential and special damages, alleged to have been caused by or in connection with using and/or relying on the information contained in this presentation. Copyright © for the entire content of this presentation: ADVA Optical Networking.
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