Business Plan Sample (travel And Tours) 191j6w

1

Chapter I THE COMPANY AND ITS BUSINESS This chapter discusses the ownership of the company, start-up plan, company location and facilities, mission and vision statement, company goals and objectives, the company’s key to success and the industry analysis. A. Company Ownership This business proposed is formed to be a Sole Proprietorship, the owner and the manager of the business is Mr. Freddave John Susada, he is liable to all the debts of his business and receives all the profits. An individual proprietor owns and manages the business and is responsible for all business transactions.

B. Start-up Plan The start-up expenses include: 

Equipment’s use for reservation



Office supplies and furniture



Utilities expenses for one month.



Sales & Marketing expenses including outdoor signage, flyers, billboards



Contractor’s fees and permits.



Rent expense for one month



Internet and Landline connection expenses

2

The company’s required assets of ₱ 569, 000 include  

Van Motorcycle

Start-up Cost Start-up expenses:

₱ 23, 499

Air condition. Motorcycle

69, 000

Computer Set

35, 000

Van

500, 000

Furniture and fixtures

36, 094

Power Generator

47, 000

Office Supplies

2, 500

Electricity and Water Bill (for 3 months, Php. 3500 per month)

10, 500

Gasoline (for 3 months, Php. 900 per month)

2, 700

Rent (for 3 months, Php. 15,000 per month)

45, 000

Salaries (for 3 months, Php. 19,800 per month for three employees) Sales & Marketing

237, 600

Licenses/ Permits

4, 000

Miscellaneous

350

Signage/ Outdoor signs

3, 000

Total Start-up expenses

₱ 1, 025, 243

9, 000

3

C. Intellectual Property

`

Knowledge, creative ideas, or expressions of human mind that have commercial value and are protectable under copyright, patent, service mark, trademark, or trade secret laws from imitation, infringement, and dilution. Intellectual property includes brand names, discoveries, formulas, inventions, knowledge, ed designs, software, and works of artistic, literary, or musical nature. It is one of the most readily tradable properties in the digital marketplace.

The logo has a com which symbolizes a guidance and direction to all travellers. To keep them safe at all times and ensures that they can return to their home safely. A map symbolizes as a guide to the travellers to know where they

4

need to go. Epic Escapade means adventure which is unusual and exciting; this is engage with exploration of unknown territory. D. Company Locations and Facilities The projected location of the business establishment will be located at Roxas E. Ave. It’s located near the lady of peace and good voyage church, Ramon Magsaysay Memorial Colleges, and also near the Plaza Heneral Santos. It’s a convenient area to establish our business since the place is accessible and because it’s near the General Santos Plaza. Since the establishment has settled a lease agreement with the owner of the area, the settled cost of the area will be ₱ 18,500 including the water and the electricity bill.

5



The Facility

6

E. Vision and Mission Statement Vision Our vision is to be a well-known travel agency that showcase the beauty and of Mindanao that every individual can afford.

Mission Our mission is to provide a quality service to our customers. A reputation of excellence in reliability and service, loyal and dedicated to all valued travellers and offer the best price to experience comfort and peace of mind. We want our customers to remove there false impression here in Mindanao. And able to good and long term relationship with the clients

F. Goals & Objectives    

To exceed customers' expectations for travel and experience. To develop a sustainable start-up business that is profitable. To stay as a small business with excellent quality. To establish the market presence needed to marketing and sales goals and to attract customers.

Keys to Success

7

1. Exceeding our customers' expectations by offering them a higher quality of experience for a competitive price. 2. Dedication to the finest tourist spots in Mindanao 3. Creating a high level of customer satisfaction in our service, which will lead to customer retention each month. 4. Knowledge of competitors 5. Ability to use income wisely 6. Customer Service G. Industry Analysis In the travel agency, many entrepreneurs who are interested in travel and leisure are innovating there tour packages that are unique and new to the industry and many of them succeeded. Epic Escapade Travel Agency launches with an exciting new and unique tour packages concept in a receptive and potential growing market segment. Epic Escapade Travel Agency focuses on local markets, with a special focus on customers who loves to travel. We are today experiencing a rapid growth in the economy of unsured nature. This has been brought about by, amongst other things, the relaxation of foreign exchange policies and macroeconomic policies geared towards attracting foreign investors into the country. Having undertaken a thorough and comprehensive research of the market we realized that there was a need for a tourist transport company that focuses on providing leisure excursions to tourists. Though there are mobile operators currently on the market, some of whom have been in existence for a relatively long period of time, we believe that there is a market need for one that specializes on providing comfortable and enjoyable transport to tourists and visitors.

8

Aware of the fact that operating in such a market is largely dependent on good networking, we intend to establish networks and strategic relationships with various hotels, lodges and travel agents to ensure a steady stream of clients. However in so doing we intend to ensure that the service we provide is of extremely high quality, fun and comfortable. We appreciate that entering such a market is not easy and will require us establishing strong links with strategic partners as outlined previously. Hence we intend to implement an aggressive marketing strategy, well ed by the other business functions.

Chapter II PRODUCTS AND SERVICES This chapter refers to the services description, competitive comparison, and the technology. Epic Escapade Travel and Tours is a full service agency and sells standard travel agency goods and services, including airfare and travel

9

packages. Additional services include assistance with ports, and a superior offering that includes access to better than average terrain activities, accommodations, and entertainment. The value added of Epic Escapade Travel and Tours offering is its knowledge and expertise, competitive rates, and specialty focus on adventure travel, which translates into increased satisfaction for the customer. Adventure travel is divided into two categories, hard and soft adventure. Both hard and soft adventures involve active and athletic activities. Hard adventure activities, as the name suggests, generally consist of activities that involve risk and athletic competence. Soft adventure activities are less physically demanding and more ive than their hard adventure counterparts. Economic indicators suggest that an increased demand for adventure travel services exists. Epic Escapade Travel and Tours can position itself as a niche service provider within the travel and tourism market and offer high quality travel packages for various sporting trips. Epic Escapade Travel and Tours will serve the adventure travel market as a top quality, full service provider. All suppliers with whom Epic Escapade Travel and Tours will deal will be top-notch professionals with accomplished backgrounds. If suppliers fail, at any time, to meet our rigid standards of quality, they will not be used.

A. Competitive Comparison In our conducted research about our competitors near the location of our establishment and turns out that there are many competitors that’s near in our location and most of them offer services that is the same as ours that serves as our main service which is the adventure provider who specializes in a single type of hard-adventure activity such as zip-lining and water rafting and they typically serve customers who purchase tours that are cheap, it ranges from 2, 000.00

10

Php to 5, 000.00 Php. Their strength is their expertise in a given sport. Their weakness is that they provide a common service in a competitive market and they do not have the resources, ability or desire to target and/or accommodate a customer demanding more accommodation and a more luxury/adventureoriented service. B. Technology Epic Escapade Travel and Tours will rely on a Computerized Reservation System (CRS) for all client reservations. The CRS enables travel agencies to identify what the customer is looking for and make that information available quickly. It also increases the speed and efficiency with which Epic Escapade Travel and Tours can communicate with suppliers. In addition, the CRS makes customer data storage and retrieval relatively simple. Epic Escapade Travel and Tours will also make use of the Internet for market research and communications. Functions: 1) It provides information on schedule- this function is important for the clients to know the days and schedules for flights of an airline. 2) It provides information or availability- this separates an airline service class as available for engers whether economy, business, or first class. 3) It provides information on fare quotes- this info pertains to that consolidated fare for a particular itinerary that a enger has chosen which is based on flight, day, time, service class, and enger type. 4) It provides information on reservation- such as seat bookings or the confirmed service a particular enger has availed. 5) It provides information for ticketing- which functions pertaining to the capability of the system to generate and store tickets for engers

11

6) It provides information for refunds and cancellations. The system allows refund, should the confirmed enger decides to cancel a booking due to some personal reasons provided it conforms to an airlines and cancellations and refund policy.

Chapter III THE MARKETING PLAN This chapter discusses the market analysis, marketing strategy, and customer service, implementation of marketing strategy and assessment of marketing effectiveness. A. Market Analysis a.) Target Markets

12

We will be focusing on those foreign tourists seeking adventure and leisure travel during their stay here in Mindanao; with the intention of letting them see and appreciate the numerous attractions and accommodations in the regions of Mindanao. We shall be mainly targeting foreigners from out of the country and locals that came from the regions of Visayas and Luzon. We also shall be mainly targeting those who are not that mobile but wanting to see as many sites as possible. These people often do not want to waste their money on hiring vehicles to move about by themselves, but instead want to be escorted around places of interest by a reliable source. Hence the need to professionally market ourselves and the services we provide, offering a service of uncompromised nature. b.) Competition We conducted a research for the businesses and have identified some travel agencies; some are firmly established that has some of the features Epic Escapade has. In this part we will present the main competitors that the business faces. Since Epic Escapade Travel and Tours is just new in the travel agency business, we are offering very unique and cheaply exceptional prices in our tours. This kind of strategy will serves as a competitive advantage from other competitors.

Direct Competitors 

Kosmos Travel and Tours: Located at Pendatun Avenue, General Santos City. They cater both group and individual clients. We offer complete local and ground arrangements at very competitive prices.



Secha Travel and Tours: Located at gaisano mall of General Santos. They specialize in providing guest domestic and international travels.

13



Alanna Travel Services: Located at Door 1 Obtial Building, National Highway, Dadiangas East, General Santos City. They focus on providing dependable, safe and comfortable transportation to all our local and foreign guests. You can be assured that our drivers are honest, reliable, and friendly.



Jing Travel Wide Agency: Located at RD Plaza, General Santos City. They specialized also in domestic and International tour packages.

SWOT Analysis Helpful

Harmful

Strengths

Weaknesses

   Internal origin

Exceptional tour offers and Promos Service is reasonably priced Easily accessed by customers Quickly respond to the demands of

  

Focuses on one product only Financial Issues There are no stable suppliers

the customer  Location of the business Opportunities Threats  Expand services and products  Many firmly established  Presently there is no reliable public competitors  Possibility of new and much transportation company to take External origin tourists to areas of interest. more innovative service

14

c.) Market Trends Today, most people love travelling and while on their tour, they like being involved in physical activities and most of them are the adventurous type of person. Epic Escapade Travel & Tours will showcase the different kinds of places here in Mindanao that is dropdead gorgeous. When it comes to booking/reserving tour packages, people likely to book online than booking in the main office due to the Increasing numbers of travel sellers are comfortable with, or have mastered, social media. Epic Escapade Travel & Tours offers also online reservations/ bookings through social websites. d.) Market Research The method we used in conducting a research is through the use of searching through online. We are able to determine the travel agencies within General Santos City and through reviewing their pages on social networking sites, we acquired their advantages to our business and this will serve as a guideline for the development of our business. Through our conducted research with the help of Department of Tourism, we are able to gather information about the total population of the domestic and foreign guest here in General Santos City. According

the

annual

accommodation

occupancy

comparison

summary report, the total number of foreign guest in the year 2015 is 12, 357 unlike the previous year which is 10, 204 foreign guest only. We can say that the total population of guest here in General Santos is increasing annually not only the foreigners but as well as the domestic guest, this can lead to more opportunities for the tourism and hospitality industry.

15

By gathering this kind of information we can able to aid the businesses decision making and reduce the risk of making decision that results in bad effect in the business. We conducted a study of 30 people which is around General Santos. The survey was split among the group . Graph 1 below shows that 20% of people don’t travel while 80% of them travel. We therefore conclude that most people are travelling.

Percentage of people who travel People who travel

People who don't travel

20%

80%

Graph 2 below shows that 60% of the people that we surveyed definitely needed the necessity of the services offered while 30% of the people that we surveyed probably needed our services offered, 10% answered that they probably don’t need the necessity of the services offered.

16

Necessity of the services offered Definitely needed

Probably needed

Probably don’t need

Definitely don't need

10% 30%

60%

Graph 3 below shows that 28% of the people that we surveyed make their own itineraries while 72% of them prefer tour package itinerary.

17

Perecentage of people who prefer travel agencies in making their itineraries % of people who prefer tour packages % of people to make their own itineraries

28%

72%

B. Marketing Strategy a.) Promotion

18

Epic Escapade’s marketing strategy will focus on catching the potential market’s attention to our unique and cheap services that we offer. We are a relatively new company on the market and hence must focus on certain kinds of services with certain kinds of clients. Initially the business will focus on the local market, expanding into the regional market as time progresses, and as we gain the necessary experience. Therefore the initial aim will be to instill awareness and confidence in our services. In order to achieve its goal of becoming one of the highly, Epic Escapade Travel & Tours intends to apply the following strategies: 

Commonly used social media - Today, most people use social media like facebook, instragram, and twitter. We are making pages and ing pictures and information of our business.



Posters, Flyers and pamphlets - The business plans to distribute pamphlets to all near the business and also give stickered posters to public transport vehicles.



Personal Selling – it is one of our basic marketing strategy, to work with customers on a one-to-one basis to ensure their supply needs are being met and help develop unique marketing programs for each of them. We intend to prioritize customer service and make it a key component of our marketing programs. We believe that providing our customers with what they want, when and how they want it, is the key to repeat business and positive word-of-mouth advertising.

Because

we

want

to

develop

close

working

relationships with our customers, we want to establish s in as personable a way as possible.

b.) Method of sales and distribution

19

One of our distribution channels will be through our website and social network sites; if there is any customer that wants to book/reserve we will just reserve it online. c.) Pricing Epic Escapade Travel and Tours will be competitively priced in relation to the dictates of the market. Since the business is new to the market, we intend to implement a pricing strategy that will ensure that the potential customers are not frightened away by our prices, up until our services are appreciated and fully operational. However this will dictate that our costs are prudently kept so as to ensure our financial goals come to fruition. We expect that our generated income will match our the expenses of the business to ensure that the salaries we pay to our employees to assure good service are balanced by the cost we charge to the customer.

d.) Sales Strategies Epic escapade travel & tours will sell the benefits of the services it promotes and the luxury tours it offers. Epic escapade travel & tours will provide clients with all the arrangements which they can foresee, as well as many they would not have contemplated. Our concern is not to maximize profits on any individual sale, but to satisfy the client. We are confident that doing so will reduce costs and increase profits in the long run. It is less expensive to maintain a relationship than it is to create a new one. We believe in the value of the travel we sell and we are confident that we can satisfy our target market which is the foreigner travelers and the local travelers as well.

20

e.) Advertising strategies The strategy our travel agency will be based primarily on informing potential customers of the existence of our services and making the right information available to our target customer. The intention will be to highlight the benefit of utilizing our service(s), which will include:  Access to exclusive travel destinations  Service to fully appreciate destinations through information packages, and not just sight-seeing  Access to special interest travel according to the groups preferences In such a market we cannot afford to appear in or produce secondrate material with poor labels that make our services look less than they are. Hence we intend to leverage our presence using quality brochures and other sales literature, including promotional material such as pens, complimentary slips and pads. C. Customer Service a.) Description of customer service activities It is very important in every business that they have good customer service to earn a respect and good impression from the customers and as well keeping the patronizing your product. We don’t only desire to get the optimum satisfaction the customers get in patronizing our services as well as the way we treat and provide our service to them. By simply greeting the customer or having a polite welcome in them whether in person or in phone it will create a sense of warmness and make them feel welcome. And when customers inquire, the staff will immediately respond and provide the information they need. In handling guest complaints or errors in our service, we don’t argue with them, instead, we hear them out then sincerely apologize and take action to what they are complaining. That way you make your

21

customer calm and avoid being bad mouthed to other potential customers. No matter the size of your business, excellent customer service needs be at the heart of your business model if you wish to be successful. It is important to provide good customer service to all types of customers, including potential, new and existing customers.

b.) Expected outcomes of achieving excellence We are expecting that all of our customers to be loyal and patronize our products. And having a very good rapport with the customer generates a good word-of-mouth and reputation. D. Implementation of the Marketing strategy

a.) In-House Responsibilities 

Collect payment for transportation and accommodations from customer.



Converse with customer to determine destination, mode of transportation,

travel

dates,

financial

considerations,

and

accommodations required. 

Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.



Book transportation and hotel reservations, using computer terminal or telephone.

22



Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.



Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.



Dealing with customer queries and complaints



Provide advice about visas or ports.



Maintain statistical and financial records.



Reach the profit or sales targets.



All staffs must prepare promotional materials and displays

b.) Out-source Function  

Flyers, Pamphlets and Posters Social Media Sites

E. Assessment of marketing effectiveness The business will analyze and evaluate the marketing strategy used and check if it’s very effective in increasing the demands and the sales of our products through getting the number of how many transactions take place daily and gather the collected information and make monthly review on how effective the marketing strategy used is. The review will be composed of the following:

23

 Number of unique/new customer.  Positive s of the customer about the service.  What certain service is preferred and demand most by customers and what is not. Chapter IV THE ORGANIZATION AND PERSONNEL

A. Organizational Structure

FREDDAVE JOHN C. SUSADA manager

JEROME C. OPPUS travel counselor

CARL ANGELO M. NECESITO reservation and ticketing officer

MARVEN JOHN C. ACENO liaison officer

24

The Managing Director's experience in public commercial transportation and government will assist in the establishment of good networks. However acknowledging the importance of continuous training and improvement the Managing Director intends to undergo a course in Travel and Tourism so as to be fully conversant in the field, as well as obtain knowledge of the latest developments in the industry. Epic Escapade Travel and Tours are ionate about the activities it will promote and offer on the market. The business intends to respect its community and treat the staffs well. We will develop and nurture the business as community. The agency will have the manager, operations officers (travel manager, reservation and ticketing officer, and, and istration officer in the organization. Freddave John C. Susada, the Manager of the Agency- He is the founder and owner of the business. He is responsible for all the expenses. He will provide the capital from his own savings, which will handle all the expenses for the first months of operation. Due to the owner’s industry experiences, comprehensive experience in managing, sales management. He selling travel products and tour packages and promotes and sells holidays and travel related products. He is able to offer specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made trips. Oversee the smooth, efficient running of the business. He takes part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers. Jerome C. Oppus,the Travel Counselor- Have prior experience in a related industry, such as recreational or business travel. Is an exceptional organizer, communicator, multi-task and problem-solver. He deals with the day- to- day management activities of the business. He deals with the functions: personnel, ing, and in finance. In the office, he creates detailed itineraries using programs such as Microsoft Word, Excel and Outlook to meet employer-specific

25

budgets and deadlines. He researches travel procedure and destination information on the Internet, creates and maintains relevant files and databases, and stays in constant communication with employees, customers and venues. He works - oftentimes under pressure - with many different departments and varied clientele necessitating excellent interpersonal skills.

Carl Angelo M. Necesito, the Reservation and Ticketing Officer: 

Answer

inquiries

regarding

such

information

as

schedules,

accommodations, procedures, and policies. 

Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.



Confer with customers to determine their service requirements and travel preferences.



customers or travel agents to advise them of travel conveyance changes or to confirm reservations.



Determine whether space is available on travel dates requested by customers, and assign requested spaces when available.



Examine enger documentation to determine destinations and to assign boarding es.



Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements.



Maintain computerized inventories of available enger space, and provide information on space reserved or available.

26



Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.



Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.



Prepare customer invoices, and accept payment.



Provide clients with assistance in preparing required travel documents and forms.



Provide customers with travel suggestions and information such as guides, directories, brochures, and maps.



Announce arrival and departure information, using public-address systems.



motel, hotel, resort, and travel operators to obtain current advertising literature.



Promote particular destinations, tour packages, and other travel services.



Provide boarding or disembarking assistance to engers needing special assistance.



Sell travel insurance.



Trace lost, delayed, or misdirected baggage for customers.



Gather and compile visitor statistics such as the numbers and types of visitor inquiries.



Sell a range of goods such as stamps, souvenirs, postcards, and maps.

27

Marven John C. Aceno, the Liaison Officer: 

Determines what visas and other documents are required for travel.



Checks the authenticity of all documents submitted. He checks all relevant papers. Insure that document files are released on time.



Arranges and coordinates appointments and visits to the various consulates and government offices.

B. Personnel Plan We have the intention to compensate our personnel well and make them sure that they will be satisfied on their designated jobs and reward and encourage peak performances that will result to employee retention. Our compensation will include a two week vacation each year. Epic Escapade travel and tours values not only our customers but as well as our employees and recognize their contribution to the company’s profitability, and make sure to pay them the right salary that fits their jobs There will only be one personnel in charge in travel counseling, one for the reservation and ticketing managing, and for the intermediary to minimize the expenses of the business. Epic Escapade travel and tours will only need one employee for each position since the business is just new in the market.

Position

Employed

Daily Salary

Monthly

Annual

Salary

Salary

Travel Counselor

1

275.00

6, 600.00

79, 200.00

Reservation & Ticketing

1

275.00

6, 600.00

79, 200.00

Officer

28

Liaison Officer

1

275.00

6, 600.00

79, 200.00

Total Payroll

3

825.00

19, 800.00

237, 600.00

All the employees will work eight hours per day and six days per week with the standard local rate or the minimum wage. The table beneath shows the salary of the employees.

Employee training and development program Training involves an expert working with learners to transfer to them certain areas of knowledge or skills to improve in their current jobs. Development is a broad, ongoing multi-faceted set of activities (training activities among them) to bring someone or an organization up to another threshold of performance, often to perform some job or new role in the future. A training program allows you to strengthen those skills that each employee needs to improve. A development program brings all employees to a higher level so they all have similar skills and knowledge. This helps reduce any weak links within the company who rely heavily on others to complete basic work tasks. This will make sure that their performance will improve and be able to meet the customer requirements. Investing in training and development programs can improve a company’s financial standing and job satisfaction generally increases and self-esteem improves when employees better understand the workings of the company.

29

Chapter V FINANCIAL PLAN This chapter discusses the financial assumption, income statement, cash flow statement, balance sheet, and other information to start up plan budget for the business. Financial Assumptions

30

a. The business used straight-line depreciation method b. The business operates in 8 hours for 25 days in a month c. Tax is based on Thirty percent (30%) income tax rate by National Internal Revenue Code. d. Monthly salary of Php. 6,600 of every employee includes Phil health, SSS, and Pagibig. e. Equipment has five years useful life. f. Sales are assumed to increase by 5% yearly. g. Twenty percent (20%) of startup cost is finance by creditor. h. Eighty percent (80%) of startup cost is investment of owner. i. The revenues are 30% on and 70% in cash. j. The loan is payable within 3 years. The first payment of principal and interest is January 2017 k. The interest rate of loan is 10%, payable every first month of next year l. The operating expenses for 2nd and 3rd yr are based on 1st year operating expenses ratio

A. Income Statement

31

B. Balance Sheet

C. Cash flow Statement

32

Chapter VI Potential Risk and Problem The chapter discusses the different potential risk and problems that the business may encounter during the operation. Financial Risk The business is still in a risky situation which can lead to negative effects in the company. Financial is one of the problems when you have only one owner of the business. The owner is responsible for providing assistance, employee’s liabilities and as well as with the public liability Common Error The agency can also face different risk such a natural disasters for example is typhoon or earthquake, fraud which wrongful or criminal deception intended to result in financial or personal gain., fire which is preventable but still occur in some cases, theft even if you have security someone will try to steal the money, system malfunctions caused by viruses or loss of internet connection and etc. Market Risk The travel agency may face a challenge in of getting customers that we not new to our products and our services. There are many established competitors existed so our business must be able to compete with the market and create an innovative way to get customers and satisfy them. Human Resource This is one of the greatest risks that a business may face since it is associated with the actions of the work force and human errors are also made, especially during hiring.

33

Appendices

34



Owners Financial Statements

35



Office Layouts



Sample tour package

36           

 

Tour Package A Maitum Tour P1, 750.00 per head minimum of 10 Itinerary: *Travel from Gensan to Maitum for 2 and a half hour. *Eat breakfast at Iriz Garden *Try Water Tubing at Pangi River in New La Union, Maitum, Sarangani Province. *Eat lunch at a Fast food near Pangi River *Travel to the Pawikan Santuary * Travel back to Gensan Package Inclusive: Airport transfers Land Transport Tour guide Breakfast and Lunch only

37             

 

Tour Package B Lake Sebu Tour P1,999.00 per head minimum of 10 Itinerary: *From General Santos travel to Punta Isla Lake Resort *Dine at their famous restaurant and Open Cottages *Travel to the Seven falls *Try Zip Line *Eat famous tilapia specialty dishes *Experience boating *Buy beaded accessories, bracelets and take home ethnic necklaces at their souvenir shops. Package Inclusive: Airport transfers Land Transport Tour guide Full board meals

38

           

Tour Package C General Santos Tour P800.00 per head Itinerary: *From airport to Sarangani Highlands for breakfast *See freshly catched fishes at Fisport General Santos *Travel to SM General Santos *Lunch at Chic-boi General Santos *See Manny “Pacman” Pacquiao Mansion *Go to Plaza Heneral Santos and see different kinds of street foods



Sample Survey Questionnaire

Package Inclusive: Airport transfers Land Transport Tour guide Full board meals

39



Copies of Leases, Mortgages, Purchase Agreements,

40

41

42

43

44

45



References:

http://www.slideshare.net/nverteji/training-development-16133193 http://www.bplans.com/personnel_management_business_plan/financial_plan_fc .php http://smallbusiness.chron.com/examples-advertising-strategies-10853.html http://www.bplans.com/travel_tour_agency_business_plan/strategy_and_implem entation_summary_fc.php https://kadamb.wordpress.com/2010/07/09/impact-of-public-relations/

46

CURRICULUM VITAE

47

Marven John Aceno

City Address: Leyson Subd., Brgy. Magsaysay, Polomolok, South Cotabato Mobile: +639306976165 Email: [email protected]

Objectives To lead, challenge and be challenged in a marketing strategy or business/market development position. Analyze and improve marketing, sales and operational performance.

Professional Skills • • • •

Remarkable ability to work under pressure and to effectively manage and motivate a team. Excellent customer service experience Self motivated, initiative, high level of energy. Tolerant and flexible to different situations.

Educational Backgrounds Tertiary: Secondary: 2013

STI College General Santos Jose Catolico Ave. General Santos City

2017

Notre Dame Siena College of Polomolok AH26, Polomolok, South Cotabato

Elementary: 2009

Polomolok Central Elementary School Polomolok South Cotabato

Personal Information Single, Born on May 30, 1997 – Polomlok, South Cotabato, Philippines, Filipino citizenship, Roman Catholic. Good communication skills both in oral & written (English & Filipino). Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence “STI National Youth Convention” Operations Seminar”

“Hotel

48 Held at KCC Convention Hotel Function Hall J. Catolico Ave. General Santos City General Santos City February 26, 2013 2015

Held at Greenleaf San Miguel St. October 16

Carl Angelo M. Necesito

City Address: Block 8 lot 26 Gensanville Phase 2 Bula, General Santos City Mobile: +639152992621 Email: [email protected]

Objectives Seeking associated with challenging and responsible career with a distinctive organization, having an operation that provides a motivating work environment as well as an opportunity for career advancement in order to increase, enhance broaden and properly utilize my qualification as well as my experience.

Professional Skills   

Customer Service/Communication Skills Having patience even in stressful situations. Problem-Solving Skills

Educational Backgrounds Tertiary:

STI College General Santos Jose Catolico Ave. General Santos City

Secondary: 2013

2017

Stratford International school Fil-Am Ave., General Santos City

Elementary: 2009

Glan Central Elem. School Fatima, General Santos City

Personal Information Single, Born on May 15, 1997 – General Santos City, Philippines, Filipino citizenship, Catholic. Good communication skills both in oral & written (English & Filipino). Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence.

Seminars Attended

49 “STI National Youth Convention” Operations Seminar” Held at KCC Convention Hotel Function Hall J. Catolico Ave. General Santos City General Santos City February 26, 2013 2015

“Hotel Held at Greenleaf San Miguel St. October 16

Lara, Jed Renz D. City Address: Botanic compound , Brgy. City Heights, General Santos City Mobile: 09271252669 Email: [email protected]

Objectives Seeking a challenging Destination Management, Travel Executive, Hospitality, Hotel Sales, Tourism, Convention, or related Corporate position in which extensive business experience and a documented record of accomplishments will be of value.

Professional Skills       

Thorough knowledge of the socksargen market and excellent sales ability. Great local and worldwide destination knowledge. Excellent customer service experience Remarkable ability to work under pressure and to effectively manage and motivate a team. Excellent organizational skills and solid experience using a GDS. Great team player with great innovation and energy and desire to drive others. In-depth computer skill with strong ability to apply CRS system.

Educational Backgrounds Tertiary:

STI College General Santos Jose Catolico Ave. General Santos City

Secondary: school 2011

2017

Koronadal National Comprehensive High Koronadal City

Elementary: 2007

Koronadal Central Elementary School Koronadal City

Personal Information

50 Single, Born on August 20 – Koronadal City, Philippines, Filipino citizenship, Catholic .Good communication skills both in oral & written (English & Filipino).Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence

Seminars Attended

“STI National Youth Convention” Operations Seminar” Held at KCC Convention Function Hall J. Catolico Ave. General Santos City Miguel St. General Santos City February 26, 2011

“Hotel Held at Greenleaf Hotel San October 16 201

Amistoso, Prince Jerome City Address: Capareda St., Brgy. Lagao, General Santos City Mobile: 09074752072 Email: [email protected]

Objectives Seeking a challenging Destination Management, Travel Executive, Hospitality, Hotel Sales, Tourism, Convention, or related Corporate position in which extensive business experience and a documented record of accomplishments will be of value.

Professional Skills       

Thorough knowledge of the socksargen market and excellent sales ability. Great local and worldwide destination knowledge. Excellent customer service experience Remarkable ability to work under pressure and to effectively manage and motivate a team. Excellent organizational skills and solid experience using a GDS. Great team player with great innovation and energy and desire to drive others. In-depth computer skill with strong ability to apply CRS system.

Educational Backgrounds Tertiary:

STI College General Santos Jose Catolico Ave. General Santos City

Secondary: 2013

Fatima National High school Maitum Sarangani Province

Elementary: 2009

PC Hill Elementary School PC Hill Cotabato City

Personal Information

2017

51

Single, Born on July 20 – Cotabato City, Philippines, Filipino citizenship, Pentecostal.Good communication skills both in oral & written (English & Filipino).Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence

Seminars Attended

“STI National Youth Convention” Operations Seminar” Held at KCC Convention Hotel Function Hall J. Catolico Ave. General Santos City General Santos City February 26, 2013

“Hotel Held at Greenleaf San Miguel St. October 16 2015

Edward Rudolf M. Rubia

City Address:block 13 lot 20 VS Homes Subd,Purok malakas, General Santos City Mobile: +639125203962 Email: [email protected]

Objectives Seeking a challenging Destination Management, Travel Executive, Hospitality, Hotel Sales, Tourism, Convention, or related Corporate position in which extensive business experience and a documented record of accomplishments will be of value.

Professional Skills    

Great local and worldwide destination knowledge. Excellent customer service experience Remarkable ability to work under pressure and to effectively manage and motivate a team. In-depth computer skill with strong ability to apply CRS system.

Educational Backgrounds Tertiary:

STI College General Santos Jose Catolico Ave. General Santos City

Secondary: 2013 Elementary: 2009

San Vicente academy Cotabato City PC Hill elementary school PC hill,Cotabato City

2017

52

Personal Information Single, Born on January 20, 1997 – lanao del sur malabang, Philippines, Filipino citizenship, catholic. Good communication skills both in oral & written (English & Filipino). Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence

Seminars Attended

“STI National Youth Convention” Operations Seminar” Held at KCC Convention Hotel Function Hall J. Catolico Ave. General Santos City General Santos City February 26, 2013 2015

“Hotel Held at Greenleaf San Miguel St. October 16

Ace Clint G. Avila

City Address:Rosas Street, General Santos CIty Mobile: +639430752620 Email: [email protected]

Objectives Seeking a challenging Destination Management, Travel Executive, Hospitality, Hotel Sales, Tourism, Convention, or related Corporate position in which extensive business experience and a documented record of accomplishments will be of value.

Professional Skills    

Great local and worldwide destination knowledge. Excellent customer service experience Remarkable ability to work under pressure and to effectively manage and motivate a team. In-depth computer skill with strong ability to apply CRS system.

Educational Backgrounds Tertiary: 2017

STI College General Santos Jose Catolico Ave. General Santos City

53 Secondary:

Irineo L. Santiago National High School 2013 General Santos City

Elementary: 2009

Holy Trinity College General Santos City

Personal Information Single, Born on April 28, 1997 – General Santos City, Philippines, Filipino citizenship, Roman catholic. Good communication skills both in oral & written (English & Filipino). Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence

Seminars Attended

“STI National Youth Convention” Operations Seminar” Held at KCC Convention Hotel Function Hall J. Catolico Ave. General Santos City General Santos City February 26, 2013 2015

“Hotel Held at Greenleaf San Miguel St. October 16

Norwen C. Aninag

City Address: Santol Recto St. General Santos City Mobile: 09485345857 Email: [email protected]

Objectives Looking for a post of a travel counselor in a reputed travel agency on basis of thorough grasp of the travel industry and a diploma in travel and tourism.

Professional Skills      



Thorough knowledge with practical competence in the field of travel and tourism Proficiency in both oral and written communication Proven ability to attract customers through impressive interactions Innovative bent of mind which gives a call to many novel tourism ideas Proven ability in multitasking Ability to deal with customer complaints and suggest ways to the agency to overcome any flaws in services and performance High level proficiency in computer applications like Microsoft Word, Microsoft Excel and Microsoft Power point

Educational Backgrounds

54 Tertiary:

STI College General Santos Jose Catolico Ave. General Santos City

Secondary: 2013

2017

Stratford International school Fil-Am Ave., General Santos City

Elementary: 2009

Stratford International school Fatima, General Santos City

Personal Information Single, Born on May 15, 1997 – General Santos, Philippines, Filipino citizenship, Catholic. Good communication skills both in oral & written (English & Filipino). Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence.

Seminars Attended

“STI National Youth Convention” Operations Seminar” Held at KCC Convention Hotel Function Hall J. Catolico Ave. General Santos City General Santos City February 26, 2013 2015

“Hotel Held at Greenleaf San Miguel St. October 16

Freddave John C. Susada

City Address: Purok 13-B Kanlaon St., Brgy. Fatima, General Santos City Mobile: +639152992621 Email: [email protected]

Objectives Seeking a challenging Destination Management, Travel Executive, Hospitality, Hotel Sales, Tourism, Convention, or related Corporate position in which extensive business experience and a documented record of accomplishments will be of value.

Professional Skills    

Thorough knowledge of the socksargen market and excellent sales ability. Great local and worldwide destination knowledge. Excellent customer service experience Remarkable ability to work under pressure and to effectively manage and motivate a team.

55   

Excellent organizational skills and solid experience using a GDS. Great team player with great innovation and energy and desire to drive others. In-depth computer skill with strong ability to apply CRS system.

Educational Backgrounds Tertiary:

STI College General Santos Jose Catolico Ave. General Santos City

Secondary: 2013

2017

Fatima National High school Fil-Am Ave., General Santos City

Elementary: 2009

Upper Tambler Elem. School Fatima, General Santos City

Personal Information Single, Born on May 14, 1997 – Davao City, Philippines, Filipino citizenship, Pentecostal. Good communication skills both in oral & written (English & Filipino). Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence

Seminars Attended “STI National Youth Convention” Operations Seminar” Held at KCC Convention Hotel Function Hall J. Catolico Ave. General Santos City General Santos City February 26, 2013 2015

“Hotel Held at Greenleaf San Miguel St. October 16

Jerome C. Oppus City Address: Block 14 Lot 9 Phase 2 Gensanville Subd. Bula, General Santos City Mobile: +639172423722 Email: [email protected]

Objectives Looking for a post of a travel counselor in a reputed travel agency on basis of thorough grasp of the travel industry and a diploma in travel and tourism.

Professional Skills  

Thorough knowledge with practical competence in the field of travel and tourism Proficiency in both oral and written communication

56     

Proven ability to attract customers through impressive interactions Innovative bent of mind which gives a call to many novel tourism ideas Proven ability in multitasking Ability to deal with customer complaints and suggest ways to the agency to overcome any flaws in services and performance High level proficiency in computer applications like Microsoft Word, Microsoft Excel and Microsoft Power point

Educational Backgrounds Tertiary:

STI College General Santos Jose Catolico Ave. General Santos City

2017

Secondary: Stratford International school 2013 Jose Divinagracia St. Zone 1 Bula, General Santos City Elementary: Stratford International school 2009 Jose Divinagracia St. Zone 1 Bula, General Santos City

Personal Information Single, Born on May 15, 1996 – General Santos, Philippines, Filipino citizenship, Catholic. Good communication skills both in oral & written (English & Filipino). Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence.

Seminars Attended “STI National Youth Convention” Operations Seminar” Held at KCC Convention Hotel Function Hall J. Catolico Ave. General Santos City General Santos City February 26, 2013 2015

“Hotel Held at Greenleaf San Miguel St. October 16

57

Lenard Jay B. Hallado City Address: Prk.1 Buayan General Santos City Mobile: 09187700574 Email: [email protected] Objectives Looking for a post of a travel counselor in a reputed travel agency on basis of thorough grasp of the travel industry and a diploma in travel and tourism. Professional Skills  Thorough knowledge with practical competence in the field of travel and tourism  Proficiency in both oral and written communication  Proven ability to attract customers through impressive interactions  Innovative bent of mind which gives a call to many novel tourism ideas  Proven ability in multitasking  Ability to deal with customer complaints and suggest ways to the agency to overcome any flaws in services and performance  High level proficiency in computer applications like Microsoft Word, Microsoft Excel and Microsoft Power point Educational Backgrounds Tertiary: STI College General Santos 2017 Jose Catolico Ave. General Santos City IBED

Secondary: 2007

Notre Dame of Dadiangas UniversityLagao General Santos City

Elementary: 2004

Datu Acad Dalid Elem. School Buayan General Santos City

Personal Information Single, Born on January 18, 1991 – General Santos, Philippines, Filipino citizenship, Catholic. Good communication skills both in oral & written (English & Filipino). Able to learn quickly, adapt quickly to new environment, demonstrate flexibility and persistence. Seminars Attended “STI National Youth Convention” Operations Seminar” Held at KCC Convention Hotel Function Hall

“Hotel Held at Greenleaf

58 J. Catolico Ave. General Santos City General Santos City February 26, 2010 2015

San Miguel St. October 16