Send To Device And App Instructions 2o3u2o

Send to Device Rating Tasks Instructions / Getting Started Version 2.1

February 11, 2015

Introduction ..................................................................................................................................... 1 Part 1: For Android Raters ............................................................................................................ 2 1.0 Option 1: Using the Rater Hub Android App for s with Android 4.1 and Higher ..................................... 2 1.1 Agree to be a Tester before ing the App ............................................................................................... 2 1.2 ing and Installing the App from the Play Store ...................................................................................... 2 1.3 Enabling Send to Device in the Android App ........................................................................................................ 5 2.0 Option 2: Using a Mobile Browser ........................................................................................................................ 5

Part 2: For Non-Android Raters .................................................................................................... 7 3.0 Using a Mobile Browser ......................................................................................................................................... 7 3.1 For iPhone s .................................................................................................................................................. 7

Part 3: FAQs and Getting Started ............................................................................................... 10 4.0 5.0

FAQs: ing the Rater Hub Android App ............................................................................................. 10 FAQs: Using Send to Device Tasks .................................................................................................................... 11

Introduction Some URLs look very different on a mobile phone than they do on desktop computers. Send to Device tasks make it easier for you to evaluate mobile webpages by using a combination of your mobile phone and desktop. These tasks allow you to acquire, rate, and submit tasks on your desktop while viewing the result block links on your mobile phone. We recommend using the Rater Hub Android App if you have an Android phone. After the one-time set up described in Option 1 below, the landing page will automatically open on your mobile phone when you click the result block URL from your desktop after you’ve opened the app. If you’re not using the Android App or do not have an Android phone, you'll need to create a Rater Hub bookmark and click to open it for every result block landing page. Once you have set everything up, please be prepared to use your phone when rating Send to Device tasks by having it nearby and fully charged. When you are rating, please keep in mind that there are many different Android phones and versions, so your experience rating using the mobile app may be different than another rater’s experience using the app.

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Part 1: For Android Raters 1.0

Option 1: Using the Rater Hub Android App for s with Android 4.1 and Higher

If you already have the Rater Hub app installed on your phone, please skip to section 1.3. u=plkpqplj

1.1 Agree to be a Tester before ing the App Before installing the Rater Hub app, you must first agree to become a tester of the app. You will need to be in the High End Android phone group (i.e., opt in to “My PRIMARY phone is an Android phone (no tablets) version 4.1 or higher and I am willing to rate tasks on my Android phone”) in order to become a tester, so please the group if you are not already a member. If you’ve recently ed, please wait up to 72 hours for your hip to sync before you are able to the Rater Hub app. Then, access this link on your desktop computer, making sure you are logged in to the associated with your Rater Hub . Once you see the following page, select the “BECOME A TESTER” button.

After you have agreed to become a tester, you will see this message confirming you can now the app:

1.2 ing and Installing the App from the Play Store You can now the app on your phone from the Google Play Store using the following instructions. We recommend being connected to the Internet via WiFi during this process. Proprietary and Confidential – Copyright 2015

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On your phone, scan the QR Code below or access this link: https://play.google.com/store/apps/details?id=com.raterhub.mera

Note: If you get an error message that says “Item not found,” you need to change s in the Google Play app to be the that you use for your Rater Hub . Check the FAQs in section 4.0 if you are still having issues. Then, select the “Install” button and then select the “Accept” button.

To open the app, select the “Open” button.

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If you have multiple s associated with your Android phone, choose the one that is associated with your Rater Hub :

If you are opening the Rater Hub app for the first time, you will be asked to confirm that the app can be used on your phone. Make sure to select the “OK” button:

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And that’s it! You’re now ready to start using the Rater Hub mobile app.

1.3 Enabling Send to Device in the Android App This applies to raters who are using Android 4.1 or higher, and have the Rater Hub app installed. To enable the feature in the app: 1. Open the Rater Hub app and select the menu option. 2. Select “Enable “Open On Device.’” To open links on your device: 1. Open the Rater Hub app on your phone. When you are in the task on your desktop, click a result block link. Chrome will automatically open the corresponding landing page on your device. 2. Evaluate the page on your device according to the task instructions, and then input your ratings and comments in the task on your desktop. 3. Repeat steps 1-2 for each result block. When you click on a link, you will need to make sure your phone is unlocked and that you have opened the app recently. Note: If you are using the app with version 1.0.10 or higher, you will see a notification on your phone if you click on a result block link when your phone is locked or the app isn’t open. Check the FAQs in section 5.0 if you are having any issues.

2.0

Option 2: Using a Mobile Browser

If you are not using the Rater Hub Android app, you can view URLs on your device by first clicking a result block URL on your desktop, and then going to the URL “www.raterhub.com/url” in your mobile browser. Our recommended workflow is to create a bookmark to the link (www.raterhub.com/url) in the Chrome browser, and then create a shortcut on your home screen to that bookmark. Proprietary and Confidential – Copyright 2015

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To create a bookmark and shortcut: 1. Follow the instructions here to add the URL “www.raterhub.com/url” as a bookmark in Chrome on your mobile phone. You will use this same URL to open all the result blocks in the desktop task on your mobile phone.

2. Open the widgets menu on your device. Depending on your OS version, you can do this by long-pressing an empty space on your home screen, or by selecting the widgets option from the app menu.

3. Drag the Bookmark widget to your home screen. 4. Choose the Rater hub bookmark you created in Step 1.

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To open links on your device: After you have set up the shortcut on your device’s home screen, follow these instructions to open each result block landing page one at a time on your mobile phone. 1. When you are in the task on your desktop, click a result block link. You will see a notification asking you to open the raterhub.com/url link on your mobile phone that says “Link has been sent to your ed device. If it didn't open, confirm your device is unlocked. Or visit the following on your mobile browser instead: www.raterhub.com/url” 2. On your device, go to your home screen and select the Rater Hub bookmark you created earlier. The URL will redirect to the landing page that you clicked on your desktop.

3. Evaluate the page on your device according to the task instructions, and then input your ratings and comments in the task on your desktop. 4. Repeat steps 1-3 for each result block. Check the FAQs in section 5.0 if you are having any issues.

Part 2: For Non-Android Raters 3.0

Using a Mobile Browser

If you’re using a non-Android device, please follow the instructions below to set up a bookmark and complete tasks. Creating a Bookmark and Opening Links on Device 1. Follow the instructions here to add the URL “www.raterhub.com/url” as a bookmark in Chrome on your mobile phone. You will use this same URL to open all the result blocks in the desktop task on your mobile phone. If you’re not able to install Chrome on your device, please create a bookmark in your preferred mobile browser. You may want to call this bookmark “Raterhub URL” to make it easily identifiable. 2. When you are in a task on your desktop, click a result block link. You will see a notification asking you to open the raterhub.com/url link on your mobile phone. 3. Go to the bookmark you created called “Raterhub URL” (from Step 1) and evaluate the page on your device according to the task instructions, and then input your ratings and comments in the task on your desktop. 4. Repeat steps 2-3 for each result block.

3.1 For iPhone s If you have an iPhone, we recommend that you use Safari for your Rater Hub so that you can create a bookmark widget on your home screen. This is especially helpful if you have multiple s on your phone, so that you can use another browser for your other (s).

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To create a bookmark and shortcut: 1. Open up Safari and go to www.raterhub.com/url. If this is the first time going to that URL, you will see the following message. At the bottom of the screen, click on the icon of an arrow and a square.

2. You will be given several options. Click the “Add to Home Screen” icon.

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3. Next, you will be able to re-name the icon. You may want to call this bookmark “Raterhub URL” to make it easily identifiable.

4. After re-namng the icon, click the “Add” link and the icon will now be on your home screen.

To open links on your device: After you have set up the bookmark on your device’s home screen, follow these instructions to open each result block landing page one at a time on your mobile phone. 1. When you are in the task on your desktop, click a result block link. You will see a notification asking you to open the raterhub.com/url link on your mobile phone. 2. On your device, go to your home screen and select the Rater Hub bookmark you created earlier The URL will redirect to the landing page that you clicked on your desktop. 3. Evaluate the page on your device according to the task instructions, and then input your ratings and comments in the task on your desktop. 4. Repeat steps 1-3 for each result block. Check the FAQs in section 5.0 if you are having any issues.

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Part 3: FAQs If you are having any issues, please read these FAQs before ing your vendor for help.

4.0

FAQs: ing the Rater Hub Android App

General troubleshooting tips: First, confirm that you are still in the High End Android phone group. If you’ve recently ed this group, please wait up to 72 hours for your hip to sync before you are able to the Rater Hub app. Question 1: Why am I getting one of these error messages when I try to become a tester so I can get the app? • Error message 1: “We're sorry, the requested URL was not found on this server.” • Error message 2: "Sorry - nothing to see here. There may be several reasons: The app you’re looking for doesn't exist or the app developer is not currently running a test or you are not eligible to participate in the testing program. If you received the link to this page from someone, we recommend you them for more information." Answer: First, confirm that you are still in the High End Android phone group. If you’ve recently opted in to this group, please wait up to 72 hours for your hip to sync before you are able to the Rater Hub app. Also, make sure that you are using the that is associated with your Rater Hub . If you have multiple s set up on your phone, that may also be causing the issue—see Question 2. Question 2: I’m having issues because I have multiple s on my phone, so I can’t the app. Help! Answer: Open an incognito window in Chrome and try again. If you have ever had s on your phone other than the one associated with your Rater Hub , then there may be lingering authentication pieces that are causing issues. Question 3: The app crashes and I can’t open it. What should I do? Answer: If the app crashes, please make sure to click the “Report” button so that the crash is logged and can be investigated—you can see what this looks like in the first screenshot on this page. Otherwise, try to uninstall and then re-install the app. Question 4: Will there be updates to the app? Answer: Yes. We will occasionally update the app to include bug fixes and/or feature improvements. If you have checked the “Auto-update” option for this app in the Google Play Store, the app will update automatically when updates are available. Otherwise, you will have to open the Google Play Store app and manually select the “Update” option. In the future, you may be prompted to update the app before you can access any tasks, if the version you have is too old. Question 5: I’m not able to update to the latest version of the Rater Hub app. Answer: Confirm that you are in the High End Android phone group. If you have opted out of the group, you will not be able to update to new versions of the app. Once you opt back into the group, please wait up to 72 hours for your hip to sync and to see the option to update the app. Question 6: I clicked the “Sign out” button, which closed the app. But, when I open the app again, I’m still signed in. What’s going on? Answer: This will happen if you only have one associated with your phone. However, if you have more than one on your phone, g out and then opening the app again will prompt you to re-select the correct associated with your Rater Hub .

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5.0

FAQs: Using Send to Device Tasks

Question 1: When I go into the app, I can’t see the "Enable ‘Open in Device’” option in the menu bar. Answer: You need to have the latest version of the app installed in order to select this option. Please check that you have the most current version by going to the Play Store -> Menu icon -> My Apps -> RaterHub -> Update, if available. Question 2: When I go to raterhub.com on my mobile device, it says there are no tasks available. Why? Answer: For Send to Device tasks, you need to acquire the task on your desktop, and then you can view the result block links on your mobile device. If you’ve acquired the task on your desktop, make sure to click the result block link before trying to open the result on your mobile device. Question 3: Why am I seeing this error when I load the www.raterhub.com/url in my browser? • Error message: “Send to Device. This is the url that will automatically redirect to a page sent via the "send to device" feature. In the future, this link will automatically redirect to your last selected link rather than show you these instructions. For your convenience, we recommend that you bookmark this page or add it to the home screen on your mobile device. Please refer to the instructions here for more info.” Answer: You are seeing this error because you have have not clicked on a result link. After you acquire the task on your desktop, make sure to click the result block link before trying to access this URL. Question 4: If I’m in the High End Android phone group, why can’t I get the pages to load on my tablet? Answer: You must use your phone, not tablet, to complete these tasks. Question 5: I’m trying to open the links in my mobile browser but I still can’t get it to work. Help! Answer: If you have multiple s set up on your phone, this may be causing issues. If you have an Android phone, we recommend you and use the Rater Hub mobile app. If you have an iPhone, we recommend that you use Safari for your Rater Hub so that you can create a bookmark widget, and then use another browser for your other (s). Question 6: I have the Rater Hub app installed on my Android phone, but when I clicked a result block link from my desktop, nothing happens on my phone. Answer: Open the Rater Hub app and then try again. If the app is closed or became inactive, then it will not work. Question 7: I made a bookmark, but every time I go back to it, I’m seeing the first URL that loaded. Answer: You should create the bookmark before clicking on any result block links; otherwise, the bookmark will be the landing page URL. If you are always seeing the first URL that loaded, manually check your bookmark URL by editing it, and changing it to www.raterhub.com/url. Question 8: What happens if I have both the Rater Hub app installed and the browser bookmark? Answer: You can have both methods working on your phone as clicking the result block link will send the page to both the Rater Hub app as well the browser. Question 9: I’m using the browser method, but every time I click on a result block, the same landing page loads. Answer: If you are using an iPhone, try loading the www.raterhub.com/url link in a different browser, re-typing the URL (if you are using the bookmark), and/or closing the browser completely before trying again. It may also help to reboot your phone. If you are using an Android phone that has the Lollipop OS, this may be due to a default setting in Chrome that shows new tabs in your recent apps list for each link that you click. To change the setting, go to Chrome settings and set “Merge tabs and apps” to Off. Proprietary and Confidential – Copyright 2015

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Question 10: I read through the FAQs but still can’t get any landing pages to open on my phone. Answer: If you need to your vendor for additional help or , please share the following information in addition to describing your issue: 1. Exact text in the browser popup after clicking the result block link. 2. If using the app, state whether the phone was unlocked (for version 1.0.9 or earlier). 3. If using the app, state whether you saw the confirmation message (“Enabled”) when enabling the Send to Device feature. Note: it is fine to click the Enable link more than once, so you can try clicking again if you are unsure. Question 11: I’m an exam candidate with an Android phone and I can’t seem to the app. Answer: If you are an exam candidate, you will not be able to the Rater Hub Android app. For the exam, please use your mobile browser to open the pages on your phone—see section 2.0 called “Option 2: Using a Mobile Browser.”

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