Financial Performance Of Icici Bank 4o3673

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Financial Performance of

Abhimanyu Negi B.Com (Hons.) Chitkara University Punjab Campus

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Executive Summary In any organization, the two important financial statements are the Balance Sheet and Profit & Loss of the business. Balance Sheet is a statement of the financial position of an enterprise at a particular point of time. Profit and Loss shows the net profit or net loss of a company for a specified period of time. When these statements of the last few year of any organization are studied and analyzed, significant conclusions may be arrived regarding the changes in the financial position. The Investors, Finance Experts, Management Executives and the Bankers all analyze these statements. A banker interprets the financial statement so as to evaluate the financial soundness and stability, the liquidity position and the profitability or the earning capacity of borrowing concern. Analysis of financial statement is necessary because it help in depicting the financial position on the basis of past and current records. Therefore, it is very necessary for every organization whether it is a financial or manufacturing etc. to make financial statement and to analyze it.

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Introduction of Banking Definition of Bank: Banking Means "Accepting Deposits for the purpose of lending or Investment of deposits of money from the public, repayable on demand or otherwise and withdraw by cheque, draft or otherwise." - Banking Companies (Regulation) Act,1949

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History of Banking in India

Banking in India in the modern sense originated in the last decades of the 18th century. Among the first banks were the Bank of Hindustan, which was established in 1770 and liquidated in 1829-32; and the General Bank of India, established in 1786 but failed in 1791. The largest bank, and the oldest still in existence, is the State Bank of India (S.B.I). It originated as the Bank of Calcutta in June 1806. In 1809, it was renamed as the Bank of Bengal. This was one of the three banks funded by a presidency government, the other two were the Bank of

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Bombay and the Bank of Madras. The three banks were merged in 1921 to form the Imperial Bank of India, which upon India's independence, became the State Bank of India in 1955. For many years the presidency banks had acted as quasi-central banks, as did their successors, until the Reserve Bank of India was established in 1935, under the Reserve Bank of India Act, 1934. In 1960, the State Banks of India was given control of eight state-associated banks under the State Bank of India (Subsidiary Banks) Act, 1959. These are now called its associate banks. In 1969 the Indian government nationalised 14 major private banks. In 1980, 6 more private banks were nationalised. These nationalised banks are the majority of lenders in the Indian economy. They dominate the banking sector because of their large size and widespread networks. Generally banking in India is fairly mature in of supply, product range and reach-even though reach in rural India and to the poor still remains a challenge. The government has developed initiatives to address this through the State Bank of India expanding its branch

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network and through the National Bank for Agriculture and Rural Development with facilities like microfinance.

Introduction to ICICI Bank ICICI Bank is India's largest private sector bank with total assets of Rs. 6,461.29 billion (US$ 103 billion) at March 31, 2015 and profit after tax Rs. 111.75 billion (US$ 1,788 million) for the year ended March 31, 2015. ICICI Bank currently has a network of 4,183 Branches and 13,617 ATM's across India.

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ICICI (Industrial Credit and Investment Corporation of India) Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing mediumterm and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services, both directly and through a number of subsidiaries and s like ICICI Bank. In 1999, ICICI become the first

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Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE. After consideration of various corporate structuring alternatives in the context of the emerging competitive scenario in the Indian banking industry, and the move towards universal banking, the managements of ICICI and ICICI Bank formed the view that the merger of ICICI with ICICI Bank would be the optimal strategic alternative for both entities, and would create the optimal legal structure for the ICICI group's universal banking strategy. The merger would enhance value for ICICI shareholders through the merged entity's access to low-cost deposits, greater opportunities for earning fee-based income and the ability to participate in the payments system and provide transaction-banking services. The merger would enhance value for ICICI Bank shareholders through a large capital base and scale of operations, seamless access to ICICI's strong corporate relationships built up over five decades, entry into new business segments, higher market share in various business segments, particularly fee-based services, and access to the vast talent pool of ICICI and its subsidiaries.

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In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of ICICI and two of its whollyowned retail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmedabad in March 2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI group's financing and banking operations, both wholesale and retail, have been integrated in a single entity. The bank has subsidiaries in the United Kingdom, Russia, and Canada; branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre; and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. The company's UK subsidiary has established branches in Belgium and . Board of Directors  Mr. M. K. Sharma, Chairman

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           

Mr. Dileep Choksi Mr. Homi R. Khusrokhan Mr. M.S. Ramachandran Dr. Tushaar Shah Mr. V. K. Sharma Mr. V. Sridar Mr. Alok Tandon Ms. Chanda Kochhar,Managing Director & CEO Mr. N. S. Kannan, Executive Director Mr. K. Ramkumar, Executive Director Mr. Rajiv Sabharwal, Executive Director Ms. Vishakha Mulye, Executive Director Board of Committee

Audit Committee

Board Governance, Remuneration & Nomination

Mr. Homi R.

Committee Mr. Homi R. Khusrokhan,

Khusrokhan,Chairman

Chairman

Mr. Dileep Choksi, Alternate

Mr. M. K. Sharma

Chairman

Mr. M. S. Ramachandran

Mr. M. S. Ramachandran Mr. V. Sridar Corporate Social

Customer Service Committee

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Responsibility Committee Mr. M. S. Ramachandran,

Mr. M. S. Ramachandran,

Chairman

Chairman

Dr. Tushaar N. Shah

Mr. V. Sridar

Mr. Alok Tandon

Mr. Alok Tandon

Ms. Chanda Kochhar Credit Committee

Ms. Chanda Kochhar Information Technology

Ms. Chanda Kochhar,

Strategy Committee Mr. Homi R. Khusrokhan,

Chairperson

Chairman

Mr. Homi R. Khusrokhan

Mr. V. Sridar

Mr. M. S. Ramachandran Fraud Monitoring Committee

Ms. Chanda Kochhar Risk Committee

Mr. V. Sridar, Chairman

Mr. M.K. Sharma, Chairman

Mr. Dileep Choksi

Mr. Dileep Choksi

Mr. Homi R. Khusrokhan

Mr. Homi R. Khusrokhan

Mr. V. K. Sharma

Mr. V. K. Sharma

Ms. Chanda Kochhar

Mr. V. Sridar

Mr. Rajiv Sabharwal

Mr. Alok Tandon Ms. Chanda Kochhar

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Stakeholders Relationship

Committee of Executive

Committee

Directors

Mr. Homi R. Khusrokhan,

Ms. Chanda Kochhar,

Chairman

Chairperson

Mr. V. Sridar

Mr. N. S. Kannan

Mr. N. S. Kannan

Mr. K. Ramkumar Mr. Rajiv Sabharwal Ms. Vishakha Mulye

Review Committee for identification of wilful defaulters/non co-operative borrowers Managing Director & CEO, Chairperson Any Two Independent Directors

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VISION AND MISSION OF ICICI BANK VISION: To be the leading provider of financial services in India and a major global bank. MISSION: To leverage our people, technology, speed and financial capital to:  be the banker of first choice for our customers by delivering high quality, world-class products and services.  expand the frontiers of our business globally.  play a proactive role in the full realisation of India’s potential.  maintain a healthy financial profile and diversify our earnings across businesses and geographies.  maintain high standards of governance and ethics.

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 contribute positively to the various countries and markets in which we operate.  create value for our stakeholders.

ICICI Group Companies 1. ICICI Bank - ICICI Bank is India's largest private sector bank with total assets of Rs. 6,461.29 billion (US$ 103 billion) at March 31, 2015 and profit after tax Rs. 111.75 billion (US$ 1,788 million) for the year ended March 31, 2015. ICICI Bank currently has a network of 4,183 Branches and 13,617 ATM's across India. 2. ICICI Prudential Life Insurance - It is a t venture between ICICI Bank, a premier financial powerhouse, and Prudential plc, a leading international financial services group headquartered in the United Kingdom. ICICI Prudential Life was amongst the first private sector insurance companies to begin operations in December 2000 after receiving approval from Insurance Regulatory Development Authority (IRDA). lClCl Life’s total for fiscal 2015 was Rs. 153.07 billion and new business annualised equivalent was Rs. 47.44

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billion. The profit after tax was Rs. 16.34 billion in fiscal 2015 compared to Rs. 15.67 billion in fiscal 2014. 3. ICICI Lombard General Insurance Company - It is a t venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based financial services company engaged in general insurance, reinsurance, insurance claims management and investment management. ICICI Lombard GIC Ltd. is the largest private sector general insurance company in India with a Gross Written (GWP) of Rs. 69.14 billion in fiscal 2015. The company witnessed an increase in policy volumes by 24% from 11.2 million in FY2014 to 13.9 million in FY2015. ICICI General’s profit before tax increased from Rs. 5.20 billion in FY2014 to Rs. 6.91 billion in FY2015. However, the increase in profit after tax was lower from Rs. 5.11 billion in FY2014 to Rs. 5.36 billion in FY2015, due to lower tax charge in FY2014 as a result of tax benefit on losses carried forward from earlier years. 4. ICICI Securities Ltd. - It is the largest integrated securities firm covering the needs of corporate and retail customers through investment banking, institutional broking, retail broking and financial product distribution businesses. Among the many awards that ICICI Securities has won, the noteworthy awards for 2012 were: Asia money `Best Domestic Equity House for 2012; 'BSE IPF D&B Equity Broking Awards 2012' under two categories:-

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Best Equity Broking House - Cash Segment and Largest EBroking House; the Chief Learning Officer Award from World HRD Congress for Innovation in Learning category. IDG India's CIO magazine has recognized ICICI Securities as a recipient of CIO 100 award in 2009, 2010, 2011 and 2012. I-Sec won this awards 4 times in a row for which the CIO Hall of Fame award was additionally conferred in 2012. In fiscal 2015, ICICI Securities continued to expand its client base across various business segments, assisting its customers in meeting their financial goals by providing them with research, advisory and execution services. The company’s client base comprises corporates, institutional investors and over 3.3 million retail customers. The company’s was able to leverage its strong franchise to capitalize on the positive momentum in capital markets and achieve a consolidated profit after tax Rs. 2.94 billion in fiscal 2015 compared to Rs. 0.91 billion in fiscal 2014. 5. ICICI Prudential Asset Management Company- It is the third largest mutual fund with average asset under management of Rs. 1,485.60 billion for the quarter ended March 2015. The company increased its overall market share to 12.9% at March 31, 2015, with equity market share increasing from 11.1%at March 31, 2014 to 13.5% at March 31, 2015. The company won several awards for its fund performance including the ‘Asia Asset Management Annual Best of the Best Awards 2014’ for India’s Best Fund

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House, the Outlook Money 2014 – Best Fund House Award and Money Today - FPCIL 2014 Best Debt Fund House Award. The Company manages a comprehensive range of mutual fund schemes and portfolio management services to meet the varying investment needs of its investors through117 branches and 196 CAMS official point of transaction acceptance spread across the country. 6. ICICI Venture Funds Management Company - ICICI Venture has established itself as one of India’s most diversified alternative asset managers with a presence across private equity, real estate, infrastructure and special situations. During fiscal 2015, the special situations fund (AION) to which ICICI Venture is an advisor under a strategic alliance with a leading global company (Apollo Global Management, US) concluded its final closing at USD 825 million. AION is one of the largest India focused alternative funds ever raised from the global investor community. ICICI Venture is a wholly owned subsidiary of ICICI Bank. 7. ICICI Direct - ICICIdirect Centre for Financial Learning (ICFL) is an educational initiative of ICICI Securities Limited. It strive to offer best in the class financial learning programmes, through one of the most superior and practical learning approaches that would help students and professionals reach their career goals and investors and traders build expertise to invest and trade.

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With an objective to be one of the most preferred provider for education on Finance, it offer education programmes ranging from Investor and Trader focused skill enhancement programmes on Stock investing, Technical Analysis and Derivatives Trading to certification programmes on Financial Planning and Wealth Management. It is an Authorised Education Partner of Financial Planning Corporation (India) Pvt. Ltd. (FPCIL) to offer Certified Financial PlannerCM certification in India. 8. ICICI Securities Primary Dealership Limited (‘I-Sec PD’) - It is the largest primary dealer in Government Securities. It is an acknowledged leader in the Indian fixed income and money markets, with a strong franchise across the spectrum of interest rate products and services institutional sales and trading, resource mobilisation, portfolio management services and research. One of the first entities to be granted primary dealership license by RBI, I-Sec PD has made pioneering contributions since inception to debt market development in India. I-Sec PD is also credited with pioneering debt market research in India. It is one of the largest portfolio managers in the country and amongst PDs, managing the largest AUM under discretionary portfolio management. The Company is one of the fund managers managing the corpus belonging to Employees Provident Fund Organisation, India’s largest retirement fund. The Company

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managed multiple corporate debt placements aggregating to Rs. 1,241.13 billion in fiscal 2015. I-Sec PD’s leadership position and research expertise have been consistently recognised by domestic and international agencies. In recognition of our performance in the Fixed Income market, we have received the following awards:  “Best Domestic Bond House” in India – 2007, 2005, 2004, 2002 by Asia Money.  “Best Bond House” - 2009, 2007, 2006, 2005, 2004, 2001 by Finance Asia.  “Best Domestic Bond House” – 2009 & 2014 by The Asset Magazine’s annual Triple A Country Awards.  Ranked volume leader - by Greenwich Associates in 2010 Asian Fixed-Income Investors Study. Ranked 5th in ‘Domestic Currency Asian Credit’ with market share of 4.5%, Only Domestic entity to be ranked.  “Best Debt House in India” – 2012 by EUROMONEY.

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Organizational Structure of ICICI Bank ICICI Bank’s Organizational structure is designed to be flexible and customer-focused, while seeking to ensure effective control and supervision and consistency in standards across the organization and all areas of operations to overall organizational objectives. The Organization structure is divided into five principal groups – Retail Banking, Wholesale Banking, International Banking, Project finance and special assets management , and Corporate Banking. 1. Retail Banking - Retail banking is a key element of their growth strategy. ICICI Bank is India's largest private sector bank with total assets of Rs. 6,461.29 billion (US$ 103 billion) at March 31, 2015. ICICI Bank has been at the forefront in leveraging technology in banking, through the launch of innovative products and solutions aimed at making banking more convenient to customers. The Bank has a multi-channel delivery model in line with its strategy to be present where its customers are. The Bank introduced a range of innovative products and services in fiscal 2015 leveraging digital technology and mobile communications. ‘Pockets’, India’s first digital bank was one of the major innovative offerings launched

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by the Bank. Anyone, including those who are not the Bank’s existing customers can instantly the ewallet, fund it from any domestic bank and start transacting immediately. This is the only e-wallet which allows s to transact on any website or mobile application in India. It allows s to instantly send/request money to/from any e-mail id, mobile number, friends on Facebook and bank . The s can also pay bills, recharge prepaid mobiles, book movie tickets, order food, send physical & e-gifts and split & share expenses with friends by using this ewallet. s can choose to add a savings to the wallet, which will allow them to earn interest on their idle money. These initiatives have helped the Bank achieve robust growth in its retail business. 2. Wholesale Banking - The Wholesale Banking Group focuses on servicing corporate customers through customized financial solutions for enabling business in India and key overseas geographies. The group specialises in analyzing business and financial requirements of its clients and providing solutions through various products, such as working capital finance, export finance, trade, transaction & commercial banking and rupee and foreign currency term loans. The group comprises several teams focused on specific areas to facilitate specialisation and customized product offerings to the Bank’s clients.

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3. International Banking - The development of a strong international presence would enable the bank to diversify risks across geographies, the cross-border needs of customers, accelerate growth and profitability and build domestic capabilities to match international standards. The Bank’s international banking strategy is focused on specific growth drivers: providing end-to-end solutions for the international banking requirements of its Indian corporate clients; leveraging economic corridors between India and the rest of the world; and establishing ICICI Bank as the preferred bank for NonResident Indians (NRI) in key global markets. Further, ICICI Bank’s International Banking Group seeks to partner with global corporations as they expand in India. The Bank also seeks to build stable and diversified international funding sources and strong syndication capabilities to its corporate and investment banking business. 4. Project Finance - The project finance environment continued to remain challenging during fiscal 2015 largely due to a slowdown in new project commitments by corporates, coupled with implementation and operational issues affecting ongoing project investments. During the year, several growth-oriented policy initiatives were unveiled by the Government to resolve existing bottlenecks, improve ease of doing business and unlock project profitability. As the benefits of these

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measures become visible, the Bank expects to see an improvement in the investment outlook in the economy. The Bank’s deep sectoral expertise along with innovative structuring capabilities has enabled the team to pursue opportunities that cater to the long-term financing requirements of Indian corporates. Manufacturing and infrastructure development are critical focus areas to improve the economic potential of the country and the Bank remains committed to partnering with companies in financing viable projects. 5. Corporate Banking - ICICI Bank seeks to provide innovative financial solutions to its corporate clients, tailored to meet their requirements, while diversifying its revenue streams and generating adequate return on risk capital through risk-based pricing models and proactive portfolio management. It offer a complete range of Corporate Banking Products including rupee and foreign currency debt, working capital credit, transaction banking product and services etc. 6. Rural & Inclusive Banking - The Bank has always believed in the potential of rural India as an important contributor to India’s economic growth and its progress being integral to ensure a sustainable and balanced development. The Bank has always endeavoured to meet the financial needs of the segment through several innovative channels, products and services. At the end of

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fiscal 2015, the Bank had more than 2,100 branches in rural and semi-urban locations, comprising 52% of the Bank’s branch network. Of these, 460 branches are in villages, which were previously unbanked. The Bank offers institutional credit to rural customers at their doorstep through its relationship banking approach. The Bank offers various types of loans covering the entire agricultural value chain including loans to seed/input dealers, crop loans and loans for purchasing irrigation equipment, raising cattle and purchasing tractors & other farm equipments. Financial inclusion is a national priority and is being pursued by multiple stakeholders including the Government, banks and non-bank enterprises. ICICI Bank has emerged as a significant player in the financial inclusion space in the country.

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Product and Services ICICI Bank provides a wide array of banking products and financial services to its retail and corporate customers. It has a wide variety of delivery channels and specialized s and subsidiaries that ensure the flow of its offerings in the areas like investment banking, venture capital, life and non-life insurance and asset management. This bank is also India's largest credit card issuer. Deposits Following deposits are offered: 1. Savings : Convenience is the name of the game with ICICI banks savings . Whether it is an ATM/debit card, easy withdrawal, easy loan options or internet banking, ICICI banks saving always keep you in touch of money. 2. Advantage Deposit 3. Special Savings 4. Life Plus Senior Citizens Savings 5. Fixed Deposits 6. Security Deposits 7. Recurring Deposits 8. Tax-Saver Fixed Deposit

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9. Young Stars Savings : A special portal for children to learn banking basics, manage personal finances and have a lot of fun. 10. Child Education Plan 11. Bank@ Campus: This student banking services gives students access to their details at the click of a mouse. Plus, the student gets a cheque book, debit card and annual statements. 12. Salary 13. Advantage Woman Savings 14. EEFC 15. Resident Foreign Currency (Domestic) 16. Privilege Banking 17. No Frills 18. Rural Savings 19. People's Savings 20. Self Help Group s 21. Outward Remittance 22. Freedom Savings 23. Family Banking Loans ICICI Bank offers following loan facilities: 1. Home Loans - ICICI Bank is the largest provider of Home Loans in India. ICICI Home Loans offer unbeatable benefits to ensure that its clients get the best deal without any hassles. ICICI Bank Home Loans provide loans not

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only at competitive interest rates, but also are so designed that they cater to the specific needs of consumers. New products / New features in existing products are introduced from time to time based on customer . ICICI Bank offers easy home loans for purchase or construction of flat or house. The benefits associated with ICICI Home Loans which give them an edge over other players in the market are: i)Attractive and customer friendly loan interest rates ii)Loans as low as INR 0.2 million is available iii)Term loans up to 20 years is available iv)Loans come with a Free Personal Accident Insurance Policy v) charged in case of insurance options for Home Loans is also attractive. vi)Simplified Documentation vii)Doorstep Service viii)Home Loans can be sanctioned even before selecting a property. 2. Loan Against Property 3. Personal Loans 4. Car Loans 5. Two Wheeler Loans 6. Commercial Vehicle Loans 7. Loans Against Securities 8. Loan Against Gold Ornaments 9. Pre-approved Loans ICICI Bank Credit Cards

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The provision of paying for an expensive commodity in easy installments is the basic advantage of using a credit card. An ICICI Credit Card provides the facility of cash, convenience and a range of benefits, anywhere in the world. ICICI Bank offers a range of cards, each designed for a specific purpose as follows: 1. Card - The Credit Card from ICICI Bank provides the card bearer, the benefits of owning an exclusive Credit Card for his/her convenience and usage. The card includes special deals to complement the bearer's lifestyle. Other cards in this category include Super Gold Credit Cards, Platinum Credit Cards along with Travel Cards for Airmiles, the best holiday packages and air tickets. A Golf Credit Card comes with a free hip of the Indian Golf Union along with special Golfing benefits. 2. Co-branded Card - The Co-branded Credit Card provides access to various useful commodities the consumption of which would otherwise be expensive. For example an ICICI Bank Co-branded Card of a departmental chain can enable the consumer to buy commodities at a lesser cost than he would normally have to do without the card. 3. Classic Card 4. Affinity Card 5. Picture Card 6. Corporate Card

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7. EMI Card - EMI Credit Card provides unique credit facility, where the customer's monthly EAD (EMI Amount Due) is fixed and inclusive of all charges. Any incremental purchases will not increase the EAD paid by the customer but only result in the proportionate increase in the tenure of repayment. 8. Preferred Card 9. Value for Money Card - The Value for Money Credit Card is the first in India of its kind. A no-frills Card packed with benefits that matter. India's only internationally valid Value for Money Photo Card offers an unmatched combination of features and convenience. ICICI Bank Investments Plans 1. ICICI Bank Tax Saving Bonds 2. Mutual Funds 3. Government of India Bonds 4. Initial Public Offers (IPO) by Corporates 5. Foreign Exchange Services 6. ICICI Bank Pure Gold 7. Senior Citizens Savings Scheme, 2004 Insurance Plans 1. Home Insurance 2. Health Insurance 3. Health Advantage Plus 4. Family Floater 5. Personal Accident 6. Travel Insurance

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7. Individual Overseas Travel Insurance 8. Student Medical Insurance 9. Motor Insurance 10. Car Insurance 11. Two Wheeler Insurance 12. Life Insurance 13. ICICI Pru Life Time Gold 14. ICICI Pru Life State RP NRI Services By ICICI Bank Following services are offered to the NRIs: 1. Money Transfer 2. Bank s 3. Investments 4. Home Loans 5. Insurance 6. Loans Against FD ICICI Mobile Banking A friendly automated service menu offers customers, a convenient access to their s coupled with security. All the transactions are protected by a ATM PIN (Personal Identification Number) which is a personal to their respective Bank & Credit Card and T-pin in case of De-mat . Any additional assistance is provided by the Phone Banking Officers (PBOs). Some of the Phone Banking services offered by ICICI Bank are: 1. Bank services: i) Balance

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ii) Mini Statement iii) Cheque Book Request iv) Cheque Status Enquiry v) Stop Cheque Payment vi) Utility Bill Payment vii) Internet id viii)Mobile banking Registration 2. Card Services: i)Outstanding Balance ii) Details of Last Statement iii) Details of Last Payment iv) Last five Transactions v) Reward Points status De-mat Services: 1. ISIN query 2. Holding statement 3. Transaction History 4. Submitting Delivery Instructions 5. Request for Instruction Booklet 6. Information on Redemption: Information on Interest 7. Information on Despatch of Bonds certificates. Other Services: 1. Loss or Replacement of card 2. Re-issue of ATM PIN 3. Standing Instructions 4. Complaints and suggestions 5. Inquire about any ICICI Bank product. Awards and Recognitions

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Awards - 2016 1. ICICI Bank has won two awards in the categories of ‘Best Retail Bank in India’ and ‘Best Employee Engagement Initiative’ in Asia Pacific, Middle-East and Africa at the Asian Banker Excellence in Retail Financial Services International Awards 2016. The award programme is the most prestigious of its kind in the industry. More than 250 banks across 42 countries were evaluated for the awards this year. 2. ICICI Bank received two awards at the ‘IBA Banking Technology Awards 2016’. In the large banks segment, the Bank was declared winner in the category of 'The Best Use of Technology to Enhance Customer Experience' and runner up in the category of 'The Best Use of Digital and Channels Technology'. 3. ICICI Bank won the 'Global Safety Awards 2016' organized by The Energy and Environment Foundation. This award is sponsored by Ministry of Power, Ministry of Petroleum & Natural Gas and Ministry of Coal, Government of India. Awards - 2015 1. ICICI Bank was declared the winner in the ‘Sustainable Business’ category and runners up in the ‘Big Data & Analytics’ category at the EFMAAccenture Innovation Awards in Amsterdam.

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2. ICICI Bank won the 'Best Local Trade Finance Bank in India' at Global Trade Review (GTR) 'Asia Leaders in Trade Awards 2015'. 3. Ms. Chanda Kochhar featured in Fortune India’s list of Most Powerful Women in Business. 4. ICICI Bank won awards in the categories of ‘Use of Technology for Fraud Prevention and NPA Management’ among large banks and ‘Evangelising Technology Adoption’ among large banks at the IDRBT Banking Technology Excellence Awards 2015. 5. ICICI Bank won ‘Best Private Sector Bank’ under ‘Global Business’ category at the ‘Dun & Bradstreet Banking Awards 2015’. 6. ICICI Bank won a total of seven awards at the ‘National Award for Excellence in Energy Management 2015’ organized by the Confederation of Indian Industry (CII). Awards - 2014 1. ICICI Bank has ranked second at the 'National Energy Conservation Award 2014' under the office buildings (less than 10 lakh kWh/year consumption) category. 2. Ms. Chanda Kochhar received an honorary Doctor of Laws from Carleton University, Canada. The university conferred this award on Ms. Kochhar in recognition of her pioneering work in the financial sector, effective leadership in a time of economic crisis and for engaged business practices.

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3. Mr Rakesh Jha has been ranked as the Best CFO in India at the 14th Annual Finance Asia's Best Managed Companies Poll. 4. ICICI Bank has been awarded the 'Best Retail Bank in India', 'Best Microfinance Business' and Best Retail Banking Branch Innovation' under the 'Excellence in Retail Financial Services awards 2014' by The Asian Banker. 5. Ms Chanda Kochhar, MD & CEO, ICICI Bank, has been named among Fortune's 50 most powerful women in business for the fourth consecutive year. 6. Ms. Chanda Kochhar, MD and CEO received the 'Mumbai Women Of The Decade' award by ASSOCHAM.

RESEARCH METHODOLOGY Research Methodology is a way to systematically study and solve the research problems. A Researcher must clearly state the methodology adapted in conducting the research so that it will help the reader to judge whether the work done is sound or not. Objective of study Objectives are the ends that states specifically how goal be achieved. Every study must have an objective for which all the efforts have been done. Without objective no research

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can be conducted and no result can be obtained. The main objectives of this project are the following: i. To study about ICICI BANK and its related aspects like its products & services, history, organizational structure, subsidiary companies etc. ii. To analyze the financial statements i.e. Profit & loss A/c and Balance Sheet of ICICI. iii. To understand the meaning and need of P&L A/c and Balance Sheet. iv. To assess short and long-term solvency. v. To learn about P&L , Balance-sheet and different type of Assets& Liabilities in any bank. vi. The purpose is to portray the financial soundness, stability and liquidity of ICICI BANK. Research Design The research design refers to the overall strategy that you choose to integrate the different components of the study in a coherent and logical way, thereby, ensuring you will effectively address the research problem; it constitutes the blueprint for the collection, measurement, and analysis of data. There are many ways to classify research designs, but sometimes the distinction is artificial and other times different designs are combined. Nonetheless, the list below offers a number of useful distinctions between possible research designs: i. Descriptive (e.g., case-study, naturalistic observation, Survey)

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ii.

Correlational (e.g., case-control study, observational study) iii. Semi-experimental (e.g., field experiment, quasiexperiment) iv. Experimental (Experiment with random assignment) v. Review (Literature review, Systematic review) vi. Meta-analytic (Meta-analysis) Descriptive Research design is used in this study because it will ensure the minimization of bias and maximization of reliability of data collected. Descriptive study is based on some previous understanding of the topic. Research has got a very specific objective and clear cut data requirements. The researcher had to use fact and information already available through financial statements of earlier years and analyze these to make critical evaluation of the available material. Hence by making the type of the research conducted to be both Descriptive and Analytical in nature. Data Collection Method The process of data collection begins after a research problem has been defined. There are two types of data: i. Primary Data - It is first hand data, which is collected by researcher itself. Primary data is collected by various approaches so as to get a precise, accurate, realistic and relevant data. The main tool in gathering

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primary data was investigation and observation. It was achieved by a direct approach and observation from the officials of the company. ii. Secondary Data - It is the data which is already collected by someone else. Researcher has to analyze the data and interprets the results. It has always been important for the completion of any report. It provides reliable, suitable, adequate and specific knowledge. Type of Data used in the Study: The required data for the study are basically Secondary in nature and the data are collected from various journals, articles and annual reports of the Bank. Limitation of Study i. Difficulty in data collection. ii. Limited Knowledge about the bank in initial stages. iii. The analysis and interpretation are based on secondary data contained in published annual reports of the bank. iv. Due to limited time available, the studied has been confined for period of 5 years (FY2010-11 to FY 2014-15). v. Inter-Firm Comparison was not possible due to nonavailability of competitors data. vi. Standalone Profit and Loss and Balance Sheet of the bank has been used excluding the Consolidated one and Schedules.

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Financial Performance Analysis Meaning of Financial Statements: A financial statement (or financial report) is a formal record of the financial activities and position of a business, person, or other entity. Relevant financial information is presented in a structured manner and in a form easy to understand. They typically include basic financial statements, accompanied by a management discussion and analysis: i.

A balance sheet, also referred to as a statement of financial position, reports on a company's assets, liabilities, and owner’s equity at a given point in time.

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ii.

An income statement, also known as a statement of comprehensive income, statement of revenue & expense, P&L or profit and loss report, reports on a company's income, expenses, and profits over a period of time. A profit and loss statement provides information on the operation of the enterprise. These include sales and the various expenses incurred during the stated period. iii. A statement of changes in equity, also known as equity statement or statement of retained earnings, reports on the changes in equity of the company during the stated period. iv. A cash flow statement reports on a company's cash flow activities, particularly its operating, investing and financing activities. For large corporations, these statements may be complex and may include an extensive set of footnotes to the financial statements and management discussion and analysis. The notes typically describe each item on the balance sheet, income statement and cash flow statement in further detail. Notes to financial statements are considered an integral part of the financial statements. Meaning of Financial Analysis: Financial analysis (also referred to as financial statement analysis or ing analysis or Analysis of finance) refers to an assessment of the viability, stability and profitability of a business, sub-business or project.

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Purpose of Analysis of financial statements: a. To know the earning capacity or profitability. b. To know the solvency. c. To know the financial strengths. d. To know the capability of payment of interest & dividends. e. To make comparative study with other firms. f. To know the trend of business. g. To know the efficiency of management. h. To provide useful information to management. Methods or Techniques Of Financial Statement Analysis: Financial statement analysis can be performed by applying a number of methods or techniques. The following are the important methods or techniques of financial statement analysis: 1. Ratio Analysis: Ratio analysis is the analysis of the interrelationship between two financial figures. 2. Cash Flow Analysis: Cash flow analysis is the analysis of the change in the cash position during a period. 3. Comparative Financial Statements: Comparative financial statement is a analysis of financial statements of the company for two years or of the two companies of similar types. 4. Trend Analysis: Trend analysis is the analysis of the trend of the financial ratios of the company over the years. The methods to be selected for the analysis depend upon the circumstances and the s' need. The or the analyst should

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use appropriate methods to derive required information to fulfill their needs.

 Financial Statements of ICICI Bank Limited 1. Balance Sheet at March 31, 2015 Rs. in ‘000s Particulars CAPITAL AND LIABILITIES Capital Employees stock options outstanding Reserves and Surplus Deposits Borrowings Other liabilities and provisions TOTAL

Schedule

1 2 3 4 5

At 31.03.2015

At 31.03.2014

11,596,608 74,388 792,622,557

11,550,446 65,744 720,517,086

3,615,627,30 1 1,724,173,49 8 317,198,572 6,461,292,92 4

3,319,136,57 0 1,547,590,53 9 347,555,454 5,946,415,83 9

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ASSETS Cash and balances with Reserve Bank of India Balances with banks and money at call and short notice Investments Advances Fixed assets Other assets TOTAL

Contingent liabilities Bills for collection

6

256,529,069

7

166,517,084

8 9 10 11

1,865,800,34 8 3,875,220,72 8 47,255,187 249,970,508 6,461,292,92 4

12

8,519,776,09 1 162,129,670

218,218,26 2 197,077,69 5 1,770,218,16 4 3,387,026,49 2 46,781,360 327,093,866 5,946,415,83 9 7,814,304,45 1 135,349,056

The Schedules referred to above form an integral part of the Balance Sheet.

2. Profit and Loss for the year ended March 31, 2015 Rs. in ‘000s Particulars I. INCOME Interest earned

Schedule

13

Year ended Year ended 31.03.2015 31.03.2014 490,911,39

441,781,52

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Other income TOTAL INCOME II. EXPENDITURE Interest expended Operating expenses Provisions & Contingencies TOTAL EXPENDITURE III. PROFIT/(LOSS) Net profit for the year Profit brought forward TOTAL PROFIT/(LOSS) IV. APPROPRIATIONS/TRANSFERS Transfer to Statutory Reserve Transfer to Reserve Fund Transfer to Capital Reserve Transfer to/(from) Investment Reserve Transfer to Revenue and other reserves Transfer to Special Reserve Dividend (incl. corporate dividend tax) for the previous year paid during the year Proposed equity share dividend Proposed preference share dividend Corporate dividend tax Balance carried over to balance sheet TOTAL Earnings per share (EPS): 2015 Basic - Rs. 19.32 Diluted - Rs.19.13

14

15 16

9 121,761,30 5 612,672,70 4

8 104,278,72 1 546,060,24 9

300,515,29 4 114,958,30 7 85,445,554 500,919,15 5

277,025,88 6 103,088,61 4 67,840,979 447,955,47 9

111,753,54 9 133,185,88 5 244,939,43 4

98,104,770 99,022,874 197,127,64 4

27,939,000 7,660 2,919,250 (1,270,000) 11,000,000 29,784

24,530,00 0 46,146 760,000 1,270,00 0 9,000,00 0 (539,685 )

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Face Value Per Share - Rs.2.00 28,988,072 35 2,711,469 172,614,16 4 244,939,43 4

The Schedules referred to above form an integral part of the Profit and Loss .

26,562,81 2 35 2,312,45 1 133,185,88 5 197,127,64 4

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 Financial statements Analysis:

1) Cash Flow Statements Rs. in Crs. Particulars

Mar’15

Mar’14

Mar’13

Mar’12

Mar’11

Net Profit/Loss Before Extraordinary Items And Tax Net Cash Flow From Operating Activities Net Cash Used In Investing Activities Net Cash Used From Financing Activities Foreign Exchange Gains / Losses Net Inc./Dec In Cash And Cash Equivalents Cash And Cash Equivalents Beginning of Year Cash And Cash

15,819.92

13,968.17

11,396.69

8,803.42

6,760.70

(4,824.49)

4,668.60

11,102.01

9,683.82

(6,908.92)

(9,199.56)

(12,246.48 )

(9,431.56)

(12,280.17) (2,108.82)

2,989.72

3,829.95

3,105.97

528.03

905.63

(49.07)

5,188.21

2,139.23

(5,960.84)

36,229.31

34,090.08

40,050.92

41,417.52

36,229.31

34,090.08

15,005.67 6,838.37 (206.60) 851.59 775.02 112.08 41,529.60 41,417.52 42,304.62

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Equivalents End Of Year

41,529.60

2) Comparative Balance Sheet Rs. in Crs. Particulars

Mar’15

Mar’14

Mar’13

Mar’12

Mar’11

46

EQUITIES AND LIABILITIES Equity Share Capital Reserves and Surplus Employees Stock Options Deposits Borrowings Other Liabilities and Provisions Total ASSETS Cash and Balances with Reserve Bank of India Balances with Banks Money at Call and Short Notice Investments Advances Fixed Assets Other Assets Total Contingent Liabilities Bills for Collection Capital Adequacy Ratios (%)

1,159.66 79,262.26 7.44

1,155.04 72,051.71 6.57

1,153.64 65,547.84 4.48

1,152.77 59,250.09 2.39

1,151.82 53,938.82 0.29

361,562.73 331,913.6 172,417.35 6 31,719.86 154,759.0 5 646,129.29 34,755.55

292,613.6 3 145,341.4 9 32,133.60

255,499.9 6 140,164.9 1 17,576.98

225,602.11 109,554.28 15,986.35

594,641.5 8

536,794.6 8

473,647.0 9

25,652.91 16,651.71

406,233.67

20,906.97 13,183.11

21,821.83

19,052.73

20,461.29

186,580.03 19,707.77 387,522.07 4,725.52 24,997.05 177,021.8 646,129.29 2 338,702.6 851,977.61 5 16,212.97 4,678.14 32,709.39 17.00 594,641.5 8

22,364.79

15,768.02

171,393.6 0 290,249.4 4 4,647.06 29,087.07 536,794.6 8

159,560.0 4 253,727.6 6 4,614.69 19,515.39 473,647.0 9

781,430.4 5 13,534.91

789,989.3 1 12,394.53

915,465.11 7,572.06 19.00

18.00

19.00

134,685.96 216,365.90 4,744.26 16,347.47 406,233.67 923,121.61 8,530.03 20.00

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Interpretation: i.

The Capital of the bank increased by 0.40% in 2015 as compared to 2014. This shows that there is fluctuations in the rate of increase in the capital. In 2015, the rate of increase in capital is more than that of 2014 and other previous years. ii. There is huge fluctuation in the rate of increase in reserves and surplus also. This shows that bank is effectively utilizing its reserves and surplus. iii. In 2015, Deposits increased by 8.93% . The borrowings are also showing the fluctuate rate of increase. In 2013, the borrowings have increased at a very low rate. This shows that bank has repaid a large amount of borrowings in this year and thereby reducing the dependence on outside debt. iv. The investments are also increasing but with high rates compared to the preceding years. v. Similarly, advances rose by 14.61% in 2014-15. vi. There has been a consistent decline in the fixed assets over years. In 2014-15, it increased by 1.01 %, compared to 2010-11 .This is mainly due to increase in the rate of depreciation in the subsequent years.

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3) Financial Ratios Rs. in Crs. Particulars

Mar’15

Mar’14

Mar’13

Mar’12

Mar’11

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Face Value Dividend Per Share Operating Profit Per Share (Rs) Net Operating Profit Per Share (Rs) Return on Long Term Fund (%) Return on Net Worth (%) Net Profit Total Income/Capital Employed (%) Assets Turnover Ratios Total Debt to Owners Fund Current Ratio Quick Ratio Dividend Payout Ratio Net Profit Capital Adequacy Ratio Credit Deposit Ratio

2.00 5.00 14.15

10.00 23.00 58.39

10.00 20.00 46.32

10.00 16.50 29.57

10.00 14.00 25.72

84.68

382.55

347.40

290.99

225.51

57.03

56.92

56.37

52.33

43.05

13.89

13.40

12.48

10.70

9.35

1.80

1.73

1.65

1.47

1.34

9.88

9.65

9.58

9.33

8.48

0.08

0.08

0.08

0.08

0.07

4.50

4.53

4.39

4.23

4.10

0.06 13.81 25.93

0.09 11.31 27.07

0.09 10.53 27.71

0.07 16.71 29.41

0.07 15.86 31.30

17.02

17.70

18.74

18.52

19.54

104.72

100.71

99.25

97.71

90.45

Interpretation: i.

Current Ratio: The current ratio is a liquidity and efficiency ratio that measures a firm's ability to pay off its short-term liabilities with its current assets. The

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ii.

iii.

current ratio is an important measure of liquidity because short-term liabilities are due within the next year. Formula: Current Ratio=Current Asset/Current Liabilities. An ideal solvency ratio is 2:1. It is Considered as a safe margin of solvency due to the fact that if current assets are reduced to half (i.e.) 1 instead of 2, then also the creditors will be able to get their payments in full. Here, current ratio is less than 2 which shows that bank have current assets just equal to current liabilities which is not satisfactory as the safe margin is very less or zero. Therefore, the bank should keep more current assets to maintain satisfactory safety margin. Quick Ratio: In finance, the Acid-test or quick ratio or liquidity ratio measures the ability of a company to use its near cash or quick assets to extinguish or retire its current liabilities immediately. Formula: Quick Ratio=Total Quick Assets/Current Liabilities. An ideal Quick Ratio is 1:1. Here, the ratio is more than 1, which is satisfactory as it means bank has managed its funds properly in this particular period. Dividend Per Share: Dividend per share (DPS) is the total dividends paid out over an entire year (including interim dividends but not including special dividends) divided by the number of outstanding ordinary shares issued.

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Formula: Dividend paid to Equity Shareholders/No. of Equity Shares Here, Dividend paid per share decreased in 2014-15 otherwise it continuously increased in preceeding years which shows the bank has good dividend paying capacity. In 2014-15, dividend paid declines, so bank has to keep that in mind as it may affect its market value. iv. Net Profit Ratio: The net profit percentage is the ratio of after-tax profits to net sales. It reveals the remaining profit after all costs of production, istration, and financing have been deducted from sales, and income taxes recognized. Formula: Net Profit/Net Sales*100 Net Profit of the bank has been increased continuously. This is because of the reason that both sales and profit has increased in the same proportion. v. Operating Profit Ratio: Many times operating income is classified as earnings before interest and taxes. Operating income can be calculated by subtracting operating expenses, depreciation, and amortization from gross income or revenues. The revenue number used in the calculation is just the total, top-line revenue or net sales for the year. Formula: Operating Profit/Net sales*100 From 2010-11 to 2013-14 Operating profit is increased respectively, but in 2014-15 it declines. This may be due to the reason that operating expenses has been

52

vi.

vii.

increased more as compared to sales during the 201415 period. Therefore, bank should check on unnecessary operating expenses to correct this situation and to provide sufficient return. Return on Net Worth: The net worth ratio states the return that shareholders could receive on their investment in a company, if all of the profit earned were to be ed through directly to them. Thus, the ratio is developed from the perspective of the shareholder, not the company, and is used to analyze investor returns. Formula: Net Profit after Interest and Tax/Shareholder’s Funds*100 Return on Net Worth has been continuously increased from 2010-11. An excessively high net worth ratio may indicate that a company is funding its operations with a disproportionate amount of debt and trade payables. If so, a decline in its business could result in the inability to pay back the debt. Thus, an investor relying upon this measurement should also examine company debt levels to see how excessive returns are being generated. Total Income/Capital Employed: Return on capital employed (ROCE) is a financial ratio that measures a company's profitability and the efficiency with which its capital is employed. Formula: Earnings Before Interest and Tax (EBIT) / Capital Employed.

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viii.

ix.

The Ratio is 8.48% in 2010-11 after that it continuously rises to 9.88% in 2014-15. It lead to conclusion that bank is rising in the previous years. Total Debt to Owners Fund: Debt/Equity Ratio is a debt ratio used to measure a company's financial leverage, calculated by dividing a company's total liabilities by its stockholders' equity. The D/E ratio indicates how much debt a company is using to finance its assets relative to the amount of value represented in shareholders' equity. Formula: Total liabilities / Total Shareholders' Equity The ratio shows the extent to which funds have been provided by long-term creditors as compared to funds provided by owners. Here, Debt/Equity ratio is high from 2010-11 to 2013-14, which shows that bank is more relying on outside funds. But in the year 201415, ratio decreases, which is satisfactory in view point of long-term lenders. Dividend Payout Ratio: The dividend payout ratio is the percentage of earnings paid to shareholders in dividends. Formula: Dividend/Earnings Per Share The ratio declines from 2010-11 to 2014-15, which indicates that bank may be providing more dividend to its shareholders or it may invest more in growth activities, which depends on bank level of maturity.

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x.

Credit Deposit Ratio: It is the ratio of how much a bank lends out of the deposits it has mobilised. It indicates how much of a bank's core funds are being used for lending, the main banking activity. A higher ratio indicates more reliance on deposits for lending and vice-versa. Formula: Credit/Deposits*100 The ratio has been increasing from 90.45 to 104.72 in 2014-15. It leads to conclusion that credit performance of the bank is very good.

Capital Adequacy Ratio

55

Dividend Payout Ratio

56

ICICI Bank Networth

57

Operating Profit Ratio

58

Total Assets and Assets Turnover Ratio

59

ICICI Net Profit After Tax

60

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Findings, Suggestions and Conclusions Findings a) Profit after tax for the year ended 31st March 2015 (FY2015) was Rs.11,175.35 Cr., compared to Rs.9810.48 Cr. for the year ended 31st March 2014 (FY2014). b) Net Interest Income increased from Rs. 44,178.15 Cr. for FY2014 to Rs. 49091.14 Cr. for FY 2015. It Increases due to improvement in net interest margin. c) Operating Expenses (excluding Employee Cost & Depreciation) increased to Rs. 6,087.01 Cr. in FY 2015 from Rs. 5,512.79 Cr. in FY 2014. Asset Turnover Ratio remained constant at 0.8 from FY 2012 onwards. d) Total assets increased by 8.7% from Rs. 5,946.42 billion at March 31, 2014 to Rs. 6,461.29 billion at March 31, 2015. e) Total deposits increased by 8.9% from Rs. 3,319.14 billion at March 31, 2014 to Rs. 3,615.63 billion at March 31, 2015. f) The Bank continued to expand its branch network in India. The branch network of the Bank in India increased from 3,753 branches at March 31, 2014 to 4,050 branches at March 31, 2015. The ATM network

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of the Bank increased from 11,315 ATMs at March 31, 2014 to 12,451 ATMs at March 31, 2015. g) India is a young nation, with over 700 million people under 35 years of age. They spend a lot of time on their mobile phones and on social media. They also prefer services that are instant, easy and convenient. Leveraging on this trend, ICICI Bank has introduced a wide range of solutions and apps to make banking a pleasurable experience for the youth. The Bank launched ‘Pockets’, India’s first digital bank on a mobile phone. With ‘Pockets’, anyone including those who are not customers of ICICI Bank, can instantly the e-wallet, fund it from any bank in the country and start transacting immediately. ‘Pockets’ is the only e-wallet that enables s to transact on any website or mobile application in India. It allows s to instantly send money to any email id, mobile number, friend on Facebook and bank . s can pay bills, recharge mobiles, book movie tickets, send physical and e-gifts and split expenses with friends by using this e-wallet. h) ICICI Bank is the first bank in India to offer its customers the facility to transfer funds on Twitter. Using ‘icicibankpay’, customers can pay a friend, recharge their prepaid mobile phones, check their balance and view their last three transactions on Twitter.

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i) The Government’s vision is to transform India into a digitally empowered society and a knowledge driven economy. ICICI Bank is ing this vision through a host of offerings that leverage technology and help unbanked consumers fulfill their banking needs. In fiscal 2015, ICICI Bank undertook a revolutionary ‘Digital Village’ initiative in Akodara, Gujarat. Apart from ensuring that every adult in the village has a bank , the Bank has enabled cashless payments with the help of RuPay cards and mobile payments for day-to-day transactions. The Bank upgraded the local school’s infrastructure to enable digital learning and set up a skill development centre for the youth. The village was also provided with Wi-Fi services, thereby enabling its residents to stay connected to the rest of the world. j) In fiscal 2015, ICICI Foundation scaled up its skill development initiative, ICICI Academy for Skills (ICICI Academy), by increasing the training capacity at existing centres and launching new centres. It also continued to scale up the activities of the Rural Self Employment Training Institutes (RSETIs) in Rajasthan. Through these initiatives, ICICI Foundation provided skill training to over 20,000 youth during the year. ICICI Academy has 11 centres across India, including six residential centres at Jaipur, Rajasthan; Coimbatore, Tamil Nadu; Narsobawadi,

64

Maharashtra; Patna, Bihar; Durg, Chhattisgarh; and Indore, Madhya Pradesh; and five nonresidential centres at Bengaluru, Karnataka; Chennai, Tamil Nadu; Hyderabad, Telangana; Pune, Maharashtra; and Guwahati, Assam. k) High trends of credit deposit ratio reveals that bank has performed satisfactorily as regard to granting loans and advances to generate income. It suggests that credit performance is good and the bank is doing its business good by fulfilling its major objective as regards to granting loans and accepting deposits.

Suggestions a) The Bank is having a greater reliance on debt capital. The increasing reliance on external equities may prove hazardous in long run. So in order to remedy this situation, bank should continue to decrease its Debt-Equity ratio so that it will not have to rely on outside lenders for funds. b) Though Bank has been successful in increasing its deposits through new and attractive schemes. It should provide loan to poor persons with less interest rates and shorter maturity period for FD’s.

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c) To achieve the objective of Rural development it should open more and more branches in different rural areas of the country. It will facilitate in providing help to rural poor farmers and other living below the poverty line. d) To achieve organizational success a proper independent working atmosphere should be developed to achieve desired objective more effectively. e) Training programmes should be devised for all staff including call centre and Staff of Direct Sales Associates or Associates of these banks. More importance should be given to upgrade product knowledge. f) Right kind of reward to be provided to strong service provider. g) Last, but not the least, bank should adopt customer oriented service delivery.

Conclusion On the basis of various techniques applied for the financial analysis of ICICI Bank we can arrive at a conclusion that the

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financial position and overall performance of the bank is satisfactory. The income of the bank has increased over the period. The bank has succeeded in maintaining a reasonable profitability position. The bank has succeeded in increasing its share capital also which has increased around 50% in the last 5 years. Individuals are the major shareholders. The major achievement of the bank has been a tremendous increase in its deposits, which has always been its main objective. Fixed and current deposits have also shown an increasing trend. Equity shareholders are also enjoying an increasing trend in the return on their capital. Though current assets and liabilities (current liquidity) of the bank is not so satisfactory but bank has succeeded in maintaining a stable solvency position over the years. As far as the ratio of external and internal equity is concerned, it is clear that bank has been using more amount of external equity in the form of loans and borrowings than owner’s equity. Bank’s investments are also showing an increasing trend. Due to increase in advances, the interest received by the bank from such advances is proving to be the major source of income for the bank. Pioneering the digital banking revolution in India, ICICI Bank has been at the forefront of developing solutions, which make banking simple and convenient for its customers. In line with its philosophy of “Khayaal Aapka”, the Bank offers digital solutions which are customised to specific segments. With solutions which make banking more accessible, easy and less time-consuming, ICICI

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Bank continues to partner the nation by digitally empowering its citizens.

BIBLIOGRAPHY

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 ancy, by T.S.Grewal.  Kothari C. R.: Research Methodology=methods and techniques.  http://www.diffen.com/  http://www.ingtools.com/  http://www.icicibank.com/  https://www.idoub.com/  https://en.wikipedia.org/wiki/ICICI_Bank  https://www.icicicareers.com/Website/default.aspx  http://www.moneycontrol.com/india/stockpricequote/banks -private-sector/icicibank/ICI02  https://www.youtube.com/?gl=IN