Nestle Quality Management System_food 4b2d5w

Quality and Food Safety Systems: a competitive advantage ? Dr. Frederic Aymes Nestle Quality Assurance Center Singapore

The Nestlé seal of guarantee 1867

1866 1929

1938

1947 1960s

Henri Nestlé 1866

1970s 1980s 1990s 2000s

Nestlé Quality Management System From a Manufacturing scope to a Business scope

Manufacturing

Quality is a group-wide objective and EVERYBODY’S responsibility…

Business

Nestlé Quality Management System: a change of mindset

WAY FORWARD in  Management  of  Quality…

Nestlé Quality Management System Provides a framework for attaining and maintaining Compliance and Continuous Improvement aligned with international standards. Management responsibility

Planning Resources

The NQMS Value Chain Processes Generating Demand Consumer related process

New Product Development and Introduction Innovation & Renovation Strategy

Supply Strategy

Idea exploration Development & Industrialization

Generating Demand

Ensuring Supply Demand and Supply Planning

Strategic Procurement

Operational Procurement

Manufacturing & Asset Maintenance

Customer Services

Sales and product use

Physical logistics Continuous Improvement Compliance

Processes Corrective/ preventive actions

Auditing Management Review of Quality

Consumer satisfaction

Consumer requirements

Documentation

Nestlé certification scheme

IS0 9001 IS0 22000

Quality

OSHAS 18001

PAS 220 Safety and Health

NQMS

NSMS

Food Safety Environment

NEMS IS0 14001

Testing laboratories IS0 17025

Food Safety Certification is rapidly growing

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Success factors Nestlé certification Select Certification Bodies - and their auditors… Co-own the program - partner up Multi-level training - corporate - regional - pre-audit briefing Witness certification audits Focus areas - objectives Auditee surveys - Question audit results

Use all outcomes immediately for internal improvement - global leverage Drive Certification Bodies and their staffs to more knowledge and higher competence Be a demanding customer - but share the glory

Nestlé’s  approach  to  supplier  approval Potential hazards of the material

Nestlé HAC hazard assessment

Significant hazard? NO

YES

Who controls? Vendor HIGH RISK Vendor

Nestlé signs off on control measures

Nestlé

LOW RISK Vendor

External certification Approved CBs - GFSI

Who benefits ? Manufacturer - management - mobilizing resources - continuous improvement Consumer - transparency - food safety - confidence - price Customer - transparency - compatibility - communication Manufacturer - food safety - efficiency - preference consumer / customer Suppliers - conformity - compatibility - efficiency - preference business! Certification Body - credibility - business Regulator / government - collaboration platform - ahead of the curve Share good practices with all partners

Key messages External quality certification is growing - and it is coming your way Large, medium size and smaller companies Entire supply chain in the picture Open standards - GFSI - ISO 22000 Food Safety Buy a certificate - buy a disaster Partner up for external certification

Divide the work: you set the system and the values, the auditor checks how you work and checks your controls - the certification offers a conformance measurement The measurement enables you improve … therefore it adds value

“Wake  up  &  smell  the  roses”

Senior management and owners within the food supply industry still have a huge need to better comprehend the added business value of implementing food safety and quality management systems, into their operations. Of special concern are those smaller to medium sized manufacturers, and even some of the larger ones; who still believe that this responsibility falls only on their Quality Assurance people. So, Top Management, "wake up and smell the roses”...these are business decisions and not QA decisions! Source: LinkedIn ‘Food Quality Audit’ Internet Forum

Competitive  advantage… Our future and prosperity will depend on the level of TRUST that our consumers have in our brands and in our company.

Today, with more choice than ever it is not so much competition between competitors, but competition for the trust of the consumer.

Consumer trust is based on safe, high quality products, and the error tolerances are shrinking.

Thanks for your attention.